diff --git a/core/src/main/java/bisq/core/support/messages/ChatMessage.java b/core/src/main/java/bisq/core/support/messages/ChatMessage.java
index ff457a50541..8dbbd4be361 100644
--- a/core/src/main/java/bisq/core/support/messages/ChatMessage.java
+++ b/core/src/main/java/bisq/core/support/messages/ChatMessage.java
@@ -302,7 +302,7 @@ public void setAcknowledged(boolean acknowledged) {
     // each chat message notifies the user if an ACK is not received in time
     public void startAckTimer() {
         UserThread.runAfter(() -> {
-            if (!this.getAcknowledgedProperty().get()) {
+            if (!this.getAcknowledgedProperty().get() && !this.getStoredInMailboxProperty().get()) {
                 this.setArrived(false);
                 this.setAckError(Res.get("support.errorTimeout"));
             }