Display link to the dispute resolution process including table of trade penalties at relevant points in trade process

[pazza83]

Description

References:

• Table of trade penalties
• Dispute resolution wiki

As part of the project to improve support and mediation a table of trade penalties was produced to make it clear to users what penalties could be expected if the trade protocol was not followed correctly.

This table will work best if all users are aware of it. To make users more aware the following was recommend on a support call on 28 April 2021.

• Include table of trade penalties in the Dispute resolution wiki.
• Reference table of trade penalties at relevant points in the trade process.

This issue covers where the dispute resolution wiki should be referenced.

Where to reference dispute resolution wiki in Bisq.

The dispute resolution wiki in Bisq should be referenced in the following places:

• System message: Your trading peer has opened mediation
• System message: You opened a request for support.
• System message: You opened a request for a dispute.
• System message: Your trading peer opened a request for a dispute
• Mediation result for Trade ID: XXXXXX
• Support 'Background information'
• On making offer confirmation screen
• On taking offer confirmation screen

Version

v1.6.2

Steps to reproduce

Check out the above screens / system messages. @bisq-network/bisq-devs I am unsure if there is anywhere they are all easily visible to a non dev?

Expected behavior

Messages to reference the dispute resolution wiki.

Actual behavior

Currently it references the soon to be retired docs section eg: https://docs.bisq.network/trading-rules.html

[BtcContributor]

I can take care of this issue.

@m52go do you have proper wording to suggest?

@pazza83: I can not find old references to docs, do you have specific paths to look at?

Thanks!

[pazza83]

Hi @BtcContributor that is great.

The old documents linked to are: https://docs.bisq.network/trading-rules.html

The best place for linking to the dispute process is: https://bisq.wiki/Dispute_resolution

@m52go do you know where the system messages / pop up alerts can be accessed to see what the current text is?

[BtcContributor]

Yes @Pazza I can check from the source code all the texts, no problem.

[pazza83]

Any easy way for a non dev like me to check?

Can I look at the source code on my local Bisq?

[BtcContributor]

@pazza83 check in this strings here: https://github.com/bisq-network/bisq/blob/master/core/src/main/resources/i18n/displayStrings.properties

[m52go]

@pazza83 FYI I just made a pull request with some of these changes a few days ago ;)

#5442

[BtcContributor]

That's why I did not find references to old docs @m52go 😂

@pazza83 check that and let me know if you need some other changes.

Thanks!

[pazza83]

Will do I will revert back once checked :)

[pazza83]

I have made some edits to the following wikis to include this info:

• https://bisq.wiki/Dispute_resolution#When_are_you_eligible_for_a_penalty.3F
• https://bisq.wiki/Trading_rules

Links and updated text have also been included with @m52go's pull request #5442

Therefore, closing this issue.