Recording sync problem.

[eemirtekin]

After I record a meeting, that meeting recording cannot be viewed.
If I sync the meeting after recording it, the recording can be viewed.
Is this normal or do I need to do something to sync automatically?

[farhatahmad]

Greenlight passes a recordingReadyCallbackUrl that BBB makes a request to when the recording is processed. If that call fails, then the recording won't show up in Greenlight unless you resync the recordings.

I would check your bbb logs to see why the call is failing

[eemirtekin]

Thank you for the reply.
Greenlight is working with Scalelite.
Do I need to enable/disable a parameter on Scalelite?
Thanks in advance.

[Ithanil]

I bet you are hitting blindsidenetworks/scalelite#1029
For the moment, you can only fix it by configuring GL with THE LOADBALANCER_SECRET or apply the "fix" mentioned here: #5392 (comment)

[lkrbbsb]

After upgrading my test system, i also ran into this problem.
But my Greenlight has the loadbalancer secret in the env file.
Did i miss something?

[Ithanil]

Do you have the LOADBALANCER_SECRET or one of the (possible many) LOADBALANCER_SECRETS in there?

[lkrbbsb]

Oh, i have only ONE secret in the env of greenlight, it is the same as Scalelite has for its api.
The BBB servers connected to Scalelite have different ones.

Now checked, when doing the edits in greenlight which suggest to remove the hashing part, i can resync.

[Ithanil]

You need the LOADBALANCER_SECRET (without the S at the end) that is configured in Scalelite to not run into this issue. There is a second env in SL, LOADBALANCER_SECRETS (with the S), which are secrets supposed to work as alternatives for the main secret, but they do not work in this case.

[lkrbbsb]

Okay, double-checked it.
In Scalelite: LOADBALANCER_SECRET
In Greenlight added as: BIGBLUEBUTTON_SECRET

[Ithanil]

Then I don't know.

[lkrbbsb]

The problem is: greenlight v3 is so bad documented...
I have now searched for LOADBALANCER_SECRET in the code, and found 2 hits. One looks promising. Maybe adding the LOADBALANCER_SECRET to the .env of greenlight?

[Ithanil]

No, in GL3 the secret from SL needs to be in BIGBLUEBUTTON_SECRET.