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Geckoprofiler hangs to "Retrieving profile" after a sampling run. #111

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juj opened this issue May 19, 2016 · 3 comments
Open

Geckoprofiler hangs to "Retrieving profile" after a sampling run. #111

juj opened this issue May 19, 2016 · 3 comments

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@juj
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juj commented May 19, 2016

I wonder if some required backend server is down? All my sample analysis attempts (tap Ctrl-Shift-2 or press the Analyze button) hang on the Retrieving Profile screen, where the URL is pointing to https://cleopatra.io/.

@juj
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juj commented May 19, 2016

Oh, now after a while, the hang resolved in a dialog

Could not understand response from symbolication server at http://symbolapi.mozilla.org/gecko-profiler/
Please consider filing a bug at https://bugzilla.mozilla.org/

@vdjeric
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vdjeric commented May 20, 2016

@bgirard
I rebooted the server process and it's responding again. But it looks like the response it's sending are wrong.
I think one issue is that an old version of the symbolication server is getting auto-started from /usr/bin/symbolicationWebService.py instead of the one I was previously running via "/home/centos/symbolicationWebService.py /home/centos/debug.ini".

If I find some time on the weekend, I'll follow up with @rhelmer about getting the latest code packaged and deployed in that environment

@SingingTree
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Currently running into this while trying to profile on Windows. Any ways to mitigate?

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