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PayPal payment issue: Unexpected token 'C', "Contact up"... is not valid JSON #9772

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ajaypatelaj opened this issue Dec 16, 2024 · 0 comments
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type-bug workflow-needs-replication workflow-pending-triage Items that need to be triaged and reviewed before they are worked on.

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@ajaypatelaj
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ajaypatelaj commented Dec 16, 2024

Bug Report

Expected behavior

It should not give any error while using the PayPal as payment gateway.

Actual behavior

From the last few days, we have been facing an issue regarding the Payment via PayPal.
Some of our customers are unable to complete payment via PayPal and they get this error "Unexpected token 'C', "Contact up"... is not valid JSON"
Some of the customers are getting error like: Error: JSON.parse: unexpected character at line 1 column 1 of the JSON data

Currently, the frequency of this issue appearing is very random. We tried to regenerate the issue but it is not appearing.
We even tried using VPN. So, there must be some specific reason responsible here for the issue.
We need your assistance in solving the above issue as it is affecting our business.

Steps to reproduce the behavior

1)No idea but our customers are able to reproduce it.
etc, etc

Information (if a specific version is affected):

PHP Version: 8.1.31

EDD Version (or branch): 3.4.4

WordPress Version: 6.7.1

Any other relevant information:

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@ajaypatelaj ajaypatelaj added type-bug workflow-needs-replication workflow-pending-triage Items that need to be triaged and reviewed before they are worked on. labels Dec 16, 2024
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