Avermedia capture card issue

[dbell669]

Hi all,

I snagged one of the new avermedia capture cards that actually had hdmi2.1 (GC553G2), but I'm running into an issue. It seems whenever the TV/inputs are off for long periods of time, the stream stops. The instance of hyperhdr still recognizes the card, I just stop receiving any video stream until I restart the instance and the card. Any ideas why this is happening?

[awawa-dev]

Provide both HyperHDR & dmesg logs when it happens.
I restart the instance and the card.
I understand the first but what does the second mean? Also there is a 'Auto resume' option in the grabber option for problematic devices: but the device must be still alive in the system when HyperHDR tries to reconnect.

If it is not present in the OS or the grabber hung up completely and does not respond to the restart request (and requires a physical restart), then it is not HyperHDR issue but the grabber issue and we can do nothing about it.

[dbell669]

Here is the hyperHdr log. By Restart the card I mean I unplug it from the hdmi and usb and the rep lug them back in. What do you mean by dress logs. Just the debug logger mode?

`023-10-05T22:47:03.705Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ************************************************************************************************* 2023-10-05T22:47:03.705Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Starting MF grabber. Selected: 'Live Gamer Ultra 2.1-Video' 2560 x 1440 @ 120 fps nv12 2023-10-05T22:47:03.705Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ************************************************************************************************* 2023-10-05T22:47:03.705Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Init Live Gamer Ultra 2.1-Video, 2560 x 1440 @ 120 fps (NV12) => \\?\usb#vid_07ca&pid_2553&mi_00#6&2084407e&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global 2023-10-05T22:47:03.720Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Device opened successfully 2023-10-05T22:47:03.878Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Brightness set to: 128 (default) 2023-10-05T22:47:04.019Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Contrast set to: 128 (default) 2023-10-05T22:47:04.162Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Saturation set to: 128 (default) 2023-10-05T22:47:04.336Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Hue set to: 128 (default) 2023-10-05T22:47:04.343Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ******************** SUCCESFULLY SET CAPTURE PARAMETERS: 2560 1440 nv12 ******************** 2023-10-05T22:47:04.343Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:445) LUT file found: C:/Users/danjb/.hyperhdr/lut_lin_tables.3d 2023-10-05T22:47:04.343Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:455) Index 1 for HDR YUV 2023-10-05T22:47:04.352Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Found and loaded LUT: 'C:/Users/danjb/.hyperhdr/lut_lin_tables.3d' 2023-10-05T22:47:04.352Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:46:55.189Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Received empty image frame: Warning: receive empty sample 2023-10-05T22:46:55.189Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ReadSample (-1072875851) 2023-10-05T22:47:04.453Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Received empty image frame: Warning: receive empty sample 2023-10-05T22:47:05.081Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Video cache: enabled, size: 8, hits: 2908, needed: 1, cleanup: 0, limit: 8 2023-10-05T22:47:26.846Z [HTTPJSONRPC] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T22:47:26.846Z [COMPONENTREG0] (ComponentRegister.cpp:57) Disable Hyperhdr, store current component states 2023-10-05T22:47:26.846Z [COMPONENTREG0] HyperHDR: disabled 2023-10-05T22:47:26.846Z [COMPONENTREG1] (ComponentRegister.cpp:57) Disable Hyperhdr, store current component states 2023-10-05T22:47:26.846Z [COMPONENTREG1] HyperHDR: disabled 2023-10-05T22:47:26.846Z [COMPONENTREG3] (ComponentRegister.cpp:57) Disable Hyperhdr, store current component states 2023-10-05T22:47:26.846Z [COMPONENTREG3] HyperHDR: disabled 2023-10-05T22:47:26.846Z [COMPONENTREG5] (ComponentRegister.cpp:57) Disable Hyperhdr, store current component states 2023-10-05T22:47:26.846Z [COMPONENTREG5] HyperHDR: disabled 2023-10-05T22:47:26.846Z [COMPONENTREG6] (ComponentRegister.cpp:57) Disable Hyperhdr, store current component states 2023-10-05T22:47:26.846Z [COMPONENTREG6] HyperHDR: disabled 2023-10-05T22:47:26.846Z [MUXER0] Removed source priority 240 2023-10-05T22:47:26.846Z [COMPONENTREG0] Video capture device: disabled 2023-10-05T22:47:26.852Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:26.852Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:26.846Z [SMOOTHING1] Clearing queued colors before: disabling 2023-10-05T22:47:26.846Z [SMOOTHING1] Smoothing queue is cleared 2023-10-05T22:47:26.846Z [COMPONENTREG1] Smoothing: disabled 2023-10-05T22:47:26.846Z [COMPONENTREG1] Blackborder detector: disabled 2023-10-05T22:47:26.846Z [MUXER1] Removed source priority 152 2023-10-05T22:47:26.846Z [COMPONENTREG1] Video capture device: disabled 2023-10-05T22:47:26.852Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:26.852Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:26.846Z [MUXER3] Removed source priority 155 2023-10-05T22:47:26.846Z [SMOOTHING5] Clearing queued colors before: disabling 2023-10-05T22:47:26.846Z [SMOOTHING5] Smoothing queue is cleared 2023-10-05T22:47:26.852Z [COMPONENTREG3] Video capture device: disabled 2023-10-05T22:47:26.852Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:26.852Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:26.852Z [SMOOTHING6] Clearing queued colors before: disabling 2023-10-05T22:47:26.852Z [COMPONENTREG5] Smoothing: disabled 2023-10-05T22:47:26.852Z [SMOOTHING6] Smoothing queue is cleared 2023-10-05T22:47:26.852Z [COMPONENTREG6] Smoothing: disabled 2023-10-05T22:47:26.852Z [MUXER6] Removed source priority 240 2023-10-05T22:47:26.852Z [MUXER5] Removed source priority 240 2023-10-05T22:47:26.852Z [COMPONENTREG6] Video capture device: disabled 2023-10-05T22:47:26.852Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:26.852Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:26.852Z [COMPONENTREG5] Video capture device: disabled 2023-10-05T22:47:27.382Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Stopped 2023-10-05T22:47:35.187Z [COMPONENTREG0] (ComponentRegister.cpp:74) Enable Hyperhdr, recover previous component states 2023-10-05T22:47:35.187Z [COMPONENTREG0] HyperHDR: enabled 2023-10-05T22:47:35.187Z [COMPONENTREG1] (ComponentRegister.cpp:74) Enable Hyperhdr, recover previous component states 2023-10-05T22:47:35.187Z [COMPONENTREG1] HyperHDR: enabled 2023-10-05T22:47:35.189Z [COMPONENTREG3] (ComponentRegister.cpp:74) Enable Hyperhdr, recover previous component states 2023-10-05T22:47:35.189Z [COMPONENTREG3] HyperHDR: enabled 2023-10-05T22:47:35.189Z [COMPONENTREG5] (ComponentRegister.cpp:74) Enable Hyperhdr, recover previous component states 2023-10-05T22:47:35.189Z [COMPONENTREG5] HyperHDR: enabled 2023-10-05T22:47:35.189Z [COMPONENTREG6] (ComponentRegister.cpp:74) Enable Hyperhdr, recover previous component states 2023-10-05T22:47:35.189Z [COMPONENTREG6] HyperHDR: enabled 2023-10-05T22:47:35.187Z [MUXER0] Register new input 'System/VIDEOGRABBER' with priority 240 as inactive 2023-10-05T22:47:35.187Z [COMPONENTREG0] Video capture device: enabled 2023-10-05T22:47:35.190Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:35.190Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Starting to enumerate video capture devices 2023-10-05T22:47:35.190Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:416) Detected 1 devices 2023-10-05T22:47:35.190Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Found capture device: Live Gamer Ultra 2.1-Video 2023-10-05T22:47:35.227Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:455) Device has 'brightness' control => min: 0, max: 255, default: 128 2023-10-05T22:47:35.232Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:462) Device has 'contrast' control => min: 0, max: 255, default: 128 2023-10-05T22:47:35.236Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:469) Device has 'saturation' control => min: 0, max: 255, default: 128 2023-10-05T22:47:35.244Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:476) Device has 'hue' control => min: 0, max: 255, default: 128 2023-10-05T22:47:35.249Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:272) Searching for Live Gamer Ultra 2.1-Video 2560 x 1440 @ 120 fps (nv12) 2023-10-05T22:47:35.249Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ************************************************************************************************* 2023-10-05T22:47:35.249Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Starting MF grabber. Selected: 'Live Gamer Ultra 2.1-Video' 2560 x 1440 @ 120 fps nv12 2023-10-05T22:47:35.249Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ************************************************************************************************* 2023-10-05T22:47:35.249Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Init Live Gamer Ultra 2.1-Video, 2560 x 1440 @ 120 fps (NV12) => \\?\usb#vid_07ca&pid_2553&mi_00#6&2084407e&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global 2023-10-05T22:47:35.271Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Device opened successfully 2023-10-05T22:47:35.422Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Brightness set to: 128 (default) 2023-10-05T22:47:35.570Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Contrast set to: 128 (default) 2023-10-05T22:47:35.717Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Saturation set to: 128 (default) 2023-10-05T22:47:35.871Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Hue set to: 128 (default) 2023-10-05T22:47:35.875Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ******************** SUCCESFULLY SET CAPTURE PARAMETERS: 2560 1440 nv12 ******************** 2023-10-05T22:47:35.875Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:445) LUT file found: C:/Users/danjb/.hyperhdr/lut_lin_tables.3d 2023-10-05T22:47:35.875Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:455) Index 1 for HDR YUV 2023-10-05T22:47:35.889Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Found and loaded LUT: 'C:/Users/danjb/.hyperhdr/lut_lin_tables.3d' 2023-10-05T22:47:35.889Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:35.189Z [SMOOTHING1] Clearing queued colors before: enabling 2023-10-05T22:47:35.189Z [SMOOTHING1] Smoothing queue is cleared 2023-10-05T22:47:35.189Z [COMPONENTREG1] Smoothing: enabled 2023-10-05T22:47:35.189Z [COMPONENTREG1] Blackborder detector: enabled 2023-10-05T22:47:35.189Z [MUXER1] Register new input 'System/VIDEOGRABBER' with priority 152 as inactive 2023-10-05T22:47:35.189Z [COMPONENTREG1] Video capture device: enabled 2023-10-05T22:47:35.889Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:35.944Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:35.189Z [MUXER3] Register new input 'System/VIDEOGRABBER' with priority 155 as inactive 2023-10-05T22:47:35.190Z [COMPONENTREG3] Video capture device: enabled 2023-10-05T22:47:35.944Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:35.945Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:35.190Z [SMOOTHING5] Clearing queued colors before: enabling 2023-10-05T22:47:35.190Z [SMOOTHING5] Smoothing queue is cleared 2023-10-05T22:47:35.190Z [SMOOTHING6] Clearing queued colors before: enabling 2023-10-05T22:47:35.190Z [SMOOTHING6] Smoothing queue is cleared 2023-10-05T22:47:35.190Z [COMPONENTREG6] Smoothing: enabled 2023-10-05T22:47:35.192Z [MUXER6] Register new input 'System/VIDEOGRABBER' with priority 240 as inactive 2023-10-05T22:47:35.192Z [COMPONENTREG6] Video capture device: enabled 2023-10-05T22:47:35.945Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:35.946Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:35.190Z [COMPONENTREG5] Smoothing: enabled 2023-10-05T22:47:35.192Z [MUXER5] Register new input 'System/VIDEOGRABBER' with priority 240 as inactive 2023-10-05T22:47:35.192Z [COMPONENTREG5] Video capture device: enabled 2023-10-05T22:47:35.946Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:47:35.946Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:47:35.210Z [SMOOTHING1] Using alternative smoothing procedure (0) 2023-10-05T22:47:35.211Z [SMOOTHING5] Using alternative smoothing procedure (0) 2023-10-05T22:47:35.211Z [SMOOTHING6] Using alternative smoothing procedure (0) 2023-10-05T22:47:35.944Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Received empty image frame: Warning: receive empty sample 2023-10-05T22:47:57.526Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Video cache: enabled, size: 8, hits: 0, needed: 0, cleanup: 0, limit: 8 2023-10-05T22:48:01.881Z [SETTINGSMGR] Fixing json data! 2023-10-05T22:48:01.906Z [SETTINGSMGR] Config Fix: [root].videoGrabber.blueSignalThreshold: Create property: blueSignalThreshold with value: 5 2023-10-05T22:48:01.906Z [SETTINGSMGR] Config Fix: [root].videoGrabber.greenSignalThreshold: Create property: greenSignalThreshold with value: 5 2023-10-05T22:48:01.906Z [SETTINGSMGR] Config Fix: [root].videoGrabber.noSignalCounterThreshold: Create property: noSignalCounterThreshold with value: 200 2023-10-05T22:48:01.906Z [SETTINGSMGR] Config Fix: [root].videoGrabber.redSignalThreshold: Create property: redSignalThreshold with value: 5 2023-10-05T22:48:01.906Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDHOffsetMax: Create property: sDHOffsetMax with value: 0.75 2023-10-05T22:48:01.907Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDHOffsetMin: Create property: sDHOffsetMin with value: 0.25 2023-10-05T22:48:01.907Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDVOffsetMax: Create property: sDVOffsetMax with value: 0.75 2023-10-05T22:48:01.907Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDVOffsetMin: Create property: sDVOffsetMin with value: 0.25 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Restarting video grabber is now blocked due to reloading of the configuration 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Cropping image: width=2560 height=1440; crop: left=0 right=0 top=0 bottom=0 2023-10-05T22:48:01.916Z [Media Foundation:Live Gamer Ult] (GrabberWrapper.cpp:75) CEC keycode. Start: 0, stop: 0 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:145) Set new width: 1920, height: 1080 for capture 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:322) setWidthHeight preparing to restarting video grabber 1 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Delayed restart of the grabber due to change of the capturing resolution 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:259) setBrightnessContrastSaturationHue nothing changed 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:191) setHdrToneMappingMode nothing changed: Fullscreen 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:168) setFpsSoftwareDecimation to: 1 2023-10-05T22:48:01.916Z [SIGNAL_OLD] (DetectionManual.cpp:85) Signal detection area set to: 0.250000,0.250000 x 0.750000,0.750000 2023-10-05T22:48:01.916Z [SIGNAL_OLD] (DetectionManual.cpp:75) Signal threshold set to: {12, 12, 12} and frames: 200 2023-10-05T22:48:01.916Z [SIGNAL_AUTO] (DetectionAutomatic.cpp:383) Automatic signal detection -> errorTolerance: 9, modelTolerance: 90, sleepTime: 5000, wakeTime: 1000 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:186) Force encoding to: nv12 (old: nv12) 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] setQFrameDecimation is now: disabled 2023-10-05T22:48:01.916Z [Media Foundation:Live Gamer Ult] (GrabberWrapper.cpp:545) Frame cache is: enabled 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:272) Planned restart of video grabber after reloading of the configuration 2023-10-05T22:48:01.916Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:223) Uninit grabber: Live Gamer Ultra 2.1-Video 2023-10-05T22:48:02.434Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Stopped 2023-10-05T22:48:02.434Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:48:02.434Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Starting to enumerate video capture devices 2023-10-05T22:48:02.434Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:416) Detected 1 devices 2023-10-05T22:48:02.434Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Found capture device: Live Gamer Ultra 2.1-Video 2023-10-05T22:48:02.455Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:455) Device has 'brightness' control => min: 0, max: 255, default: 128 2023-10-05T22:48:02.460Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:462) Device has 'contrast' control => min: 0, max: 255, default: 128 2023-10-05T22:48:02.464Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:469) Device has 'saturation' control => min: 0, max: 255, default: 128 2023-10-05T22:48:02.471Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:476) Device has 'hue' control => min: 0, max: 255, default: 128 2023-10-05T22:48:02.472Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:272) Searching for Live Gamer Ultra 2.1-Video 1920 x 1080 @ 120 fps (nv12) 2023-10-05T22:48:02.472Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ************************************************************************************************* 2023-10-05T22:48:02.472Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Starting MF grabber. Selected: 'Live Gamer Ultra 2.1-Video' 1920 x 1080 @ 120 fps nv12 2023-10-05T22:48:02.472Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ************************************************************************************************* 2023-10-05T22:48:02.472Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Init Live Gamer Ultra 2.1-Video, 1920 x 1080 @ 120 fps (NV12) => \\?\usb#vid_07ca&pid_2553&mi_00#6&2084407e&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global 2023-10-05T22:48:02.494Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Device opened successfully 2023-10-05T22:48:02.656Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Brightness set to: 128 (default) 2023-10-05T22:48:02.803Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Contrast set to: 128 (default) 2023-10-05T22:48:02.952Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Saturation set to: 128 (default) 2023-10-05T22:48:03.103Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Hue set to: 128 (default) 2023-10-05T22:48:03.105Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ******************** SUCCESFULLY SET CAPTURE PARAMETERS: 1920 1080 nv12 ******************** 2023-10-05T22:48:03.105Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:445) LUT file found: C:/Users/danjb/.hyperhdr/lut_lin_tables.3d 2023-10-05T22:48:03.106Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:455) Index 1 for HDR YUV 2023-10-05T22:48:03.129Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Found and loaded LUT: 'C:/Users/danjb/.hyperhdr/lut_lin_tables.3d' 2023-10-05T22:48:03.129Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:48:03.132Z [DAEMON] Unload CEC 2023-10-05T22:48:01.917Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ReadSample (-1072875851) 2023-10-05T22:48:03.227Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Received empty image frame: Warning: receive empty sample 2023-10-05T22:48:13.529Z [WEBSOCKET] (WebSocketClient.cpp:201) send close: 1000 2023-10-05T22:48:13.780Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T22:48:13.780Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T22:48:38.310Z [SETTINGSMGR] Fixing json data! 2023-10-05T22:48:38.332Z [SETTINGSMGR] Config Fix: [root].videoGrabber.blueSignalThreshold: Create property: blueSignalThreshold with value: 5 2023-10-05T22:48:38.332Z [SETTINGSMGR] Config Fix: [root].videoGrabber.greenSignalThreshold: Create property: greenSignalThreshold with value: 5 2023-10-05T22:48:38.332Z [SETTINGSMGR] Config Fix: [root].videoGrabber.noSignalCounterThreshold: Create property: noSignalCounterThreshold with value: 200 2023-10-05T22:48:38.332Z [SETTINGSMGR] Config Fix: [root].videoGrabber.redSignalThreshold: Create property: redSignalThreshold with value: 5 2023-10-05T22:48:38.332Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDHOffsetMax: Create property: sDHOffsetMax with value: 0.75 2023-10-05T22:48:38.332Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDHOffsetMin: Create property: sDHOffsetMin with value: 0.25 2023-10-05T22:48:38.332Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDVOffsetMax: Create property: sDVOffsetMax with value: 0.75 2023-10-05T22:48:38.332Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDVOffsetMin: Create property: sDVOffsetMin with value: 0.25 2023-10-05T22:48:38.365Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Restarting video grabber is now blocked due to reloading of the configuration 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Cropping image: width=1920 height=1080; crop: left=0 right=0 top=0 bottom=0 2023-10-05T22:48:38.366Z [Media Foundation:Live Gamer Ult] (GrabberWrapper.cpp:75) CEC keycode. Start: 0, stop: 0 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:145) Set new width: 2560, height: 1440 for capture 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:322) setWidthHeight preparing to restarting video grabber 1 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Delayed restart of the grabber due to change of the capturing resolution 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:259) setBrightnessContrastSaturationHue nothing changed 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:191) setHdrToneMappingMode nothing changed: Fullscreen 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:168) setFpsSoftwareDecimation to: 1 2023-10-05T22:48:38.366Z [SIGNAL_OLD] (DetectionManual.cpp:85) Signal detection area set to: 0.250000,0.250000 x 0.750000,0.750000 2023-10-05T22:48:38.366Z [SIGNAL_OLD] (DetectionManual.cpp:75) Signal threshold set to: {12, 12, 12} and frames: 200 2023-10-05T22:48:38.366Z [SIGNAL_AUTO] (DetectionAutomatic.cpp:383) Automatic signal detection -> errorTolerance: 9, modelTolerance: 90, sleepTime: 5000, wakeTime: 1000 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:186) Force encoding to: nv12 (old: nv12) 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] setQFrameDecimation is now: disabled 2023-10-05T22:48:38.366Z [Media Foundation:Live Gamer Ult] (GrabberWrapper.cpp:545) Frame cache is: enabled 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:272) Planned restart of video grabber after reloading of the configuration 2023-10-05T22:48:38.366Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:223) Uninit grabber: Live Gamer Ultra 2.1-Video 2023-10-05T22:48:38.901Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Stopped 2023-10-05T22:48:38.901Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Multithreading for MEDIA_FOUNDATION is enabled. Available thread's count 4 2023-10-05T22:48:38.901Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Starting to enumerate video capture devices 2023-10-05T22:48:38.901Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:416) Detected 1 devices 2023-10-05T22:48:38.901Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Found capture device: Live Gamer Ultra 2.1-Video 2023-10-05T22:48:38.920Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:455) Device has 'brightness' control => min: 0, max: 255, default: 128 2023-10-05T22:48:38.924Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:462) Device has 'contrast' control => min: 0, max: 255, default: 128 2023-10-05T22:48:38.929Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:469) Device has 'saturation' control => min: 0, max: 255, default: 128 2023-10-05T22:48:38.938Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:476) Device has 'hue' control => min: 0, max: 255, default: 128 2023-10-05T22:48:38.940Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (MFGrabber.cpp:272) Searching for Live Gamer Ultra 2.1-Video 2560 x 1440 @ 120 fps (nv12) 2023-10-05T22:48:38.940Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ************************************************************************************************* 2023-10-05T22:48:38.940Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Starting MF grabber. Selected: 'Live Gamer Ultra 2.1-Video' 2560 x 1440 @ 120 fps nv12 2023-10-05T22:48:38.940Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ************************************************************************************************* 2023-10-05T22:48:38.940Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Init Live Gamer Ultra 2.1-Video, 2560 x 1440 @ 120 fps (NV12) => \\?\usb#vid_07ca&pid_2553&mi_00#6&2084407e&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global 2023-10-05T22:48:38.956Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Device opened successfully 2023-10-05T22:48:39.119Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Brightness set to: 128 (default) 2023-10-05T22:48:39.267Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Contrast set to: 128 (default) 2023-10-05T22:48:39.415Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Saturation set to: 128 (default) 2023-10-05T22:48:39.562Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Hue set to: 128 (default) 2023-10-05T22:48:39.563Z [MEDIA_FOUNDATION:LIVE GAMER ULT] ******************** SUCCESFULLY SET CAPTURE PARAMETERS: 2560 1440 nv12 ******************** 2023-10-05T22:48:39.563Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:445) LUT file found: C:/Users/danjb/.hyperhdr/lut_lin_tables.3d 2023-10-05T22:48:39.563Z [MEDIA_FOUNDATION:LIVE GAMER ULT] (Grabber.cpp:455) Index 1 for HDR YUV 2023-10-05T22:48:39.581Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Found and loaded LUT: 'C:/Users/danjb/.hyperhdr/lut_lin_tables.3d' 2023-10-05T22:48:39.582Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Started 2023-10-05T22:48:39.584Z [DAEMON] Unload CEC 2023-10-05T22:48:39.702Z [MEDIA_FOUNDATION:LIVE GAMER ULT] Received empty image frame: Warning: receive empty sample 2023-10-05T22:52:44.920Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T22:52:44.920Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T22:52:56.790Z [WEBSOCKET] (WebSocketClient.cpp:201) send close: 1000 2023-10-05T22:52:57.010Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T22:52:57.010Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T22:56:55.263Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T22:56:55.263Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T22:57:00.891Z [WEBSOCKET] (WebSocketClient.cpp:201) send close: 1000 2023-10-05T22:58:49.011Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T22:58:49.013Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T22:59:29.953Z [SETTINGSMGR] Fixing json data! 2023-10-05T22:59:29.991Z [SETTINGSMGR] Config Fix: [root].videoGrabber.blueSignalThreshold: Create property: blueSignalThreshold with value: 5 2023-10-05T22:59:29.991Z [SETTINGSMGR] Config Fix: [root].videoGrabber.greenSignalThreshold: Create property: greenSignalThreshold with value: 5 2023-10-05T22:59:29.991Z [SETTINGSMGR] Config Fix: [root].videoGrabber.noSignalCounterThreshold: Create property: noSignalCounterThreshold with value: 200 2023-10-05T22:59:29.991Z [SETTINGSMGR] Config Fix: [root].videoGrabber.redSignalThreshold: Create property: redSignalThreshold with value: 5 2023-10-05T22:59:29.991Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDHOffsetMax: Create property: sDHOffsetMax with value: 0.75 2023-10-05T22:59:29.991Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDHOffsetMin: Create property: sDHOffsetMin with value: 0.25 2023-10-05T22:59:29.991Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDVOffsetMax: Create property: sDVOffsetMax with value: 0.75 2023-10-05T22:59:29.991Z [SETTINGSMGR] Config Fix: [root].videoGrabber.sDVOffsetMin: Create property: sDVOffsetMin with value: 0.25 2023-10-05T22:59:32.911Z [WEBSOCKET] (WebSocketClient.cpp:201) send close: 1000 2023-10-05T22:59:33.142Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T22:59:33.143Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T23:01:09.153Z [WEBSOCKET] (WebSocketClient.cpp:201) send close: 1000 2023-10-05T23:01:09.403Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T23:01:09.403Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T23:01:53.087Z [WEBSOCKET] (WebSocketClient.cpp:201) send close: 1000 2023-10-05T23:01:53.315Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T23:01:53.317Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T23:01:55.122Z [WEBSOCKET] (WebSocketClient.cpp:201) send close: 1000 2023-10-05T23:01:55.338Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T23:01:55.338Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T23:09:05.711Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T23:09:05.711Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T23:09:08.191Z [WEBSOCKET] (JsonAPI.cpp:1342) log streaming activated for client ::ffff:192.168.1.22 2023-10-05T23:14:03.949Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.22 2023-10-05T23:14:03.950Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.22' switch to HyperHDR instance 0 2023-10-05T23:14:04.090Z [WEBSOCKET] (JsonAPI.cpp:1342) log streaming activated for client ::ffff:192.168.1.22 2023-10-05T23:15:53.463Z [WEBSOCKET] (WebSocketClient.cpp:201) send close: 1000 2023-10-05T23:23:29.307Z [WEBSOCKET] (WebSocketClient.cpp:30) New connection from ::ffff:192.168.1.24 2023-10-05T23:23:29.307Z [WEBSOCKET] (JsonAPI.cpp:98) Client '::ffff:192.168.1.24' switch to HyperHDR instance 0 2023-10-05T23:23:46.041Z [WEBSOCKET] (JsonAPI.cpp:1342) log streaming activated for client ::ffff:192.168.1.24 `

[awawa-dev]

dmesg logs, but you are using Windows...
If the device requires physical restart (e.g. USB cable reconnecting) and software reconnecting in HyperHDR alone doesn't help (remote tab-> USB Capture button disable then enable) then the grabber is faulty.

[dbell669]

Hmmm. Well Thanks anyway. May be a ticket I have to open with avermedia

[awawa-dev]

Some grabbers can disconnect from the OS when changing the source resolutions/refresh rate etc but it lasts only few seconds and HyperHDR auto-resume or manually disabling/enabling 'usb capture' in the remote tab helps.

Make sure the grabber has sufficient power and you are using USB cable that can deliver it. Maybe there is something in Windows system logs?

[awawa-dev]

The attached log is almost unreadable but I guess you have two instances. Then you must first disable 'USB capture' in all instances to successfully stop it (only one is not enough, confirm in the logs that it stops), then enable in one or both.

[dbell669]

Yeah the iPad did not format these well at all. I'll fix them up in a bit and check the Windows logs, as well as try to disable the other instance

[dbell669]

I found a working solution for now. I just turn off the instances that cover the center of the screen. That makes sure I don't start another instance. After checking the device manager, and using OBS as a test software, it seems my system picks up the card just fine. I have to assume it was multiple instances starting and stopping which was just confusing the system. Thanks for the help!

[awawa-dev]

Multiple instances have nothing to do with your problem because the grabber handler is the same single object that they share.

[AndriesJ86]

@dbell669 you must be one of the first that use this new capture card. It looks promising! How is it behaving in total? Did you connect any HDMI switch? Can you tell me what your exact setup is? Would love yo find out!

[dbell669]

sure. When the card is functioning properly the setup workls very well. 4k120 HDR in 10 Bit streams through just fine. The card can only record at 4k60 however. The current setup is that I have all non-pc components going through a yamaha RxA6A. Both the PC and the avr output go into an EZCoo 2.1 splitter, which then feeds into the Card into a seperate NUC which hosts the instance of HyperHDR. I'd run everyhting through the pc, but Nvidia sucks and has no idea how to properly implement atmos and 4k120 at the same time for the 30-series cards.

I have a ticket open with Avermedia about my issue when I turn all of my instances off. the card will stop recording after a period. But seeing as they wont even have support for their own software for the card untill 2024 means I have my work cut out for me.

[inferno1231]

@awawa-dev I am experiencing pretty much the same problem as in the topic. After a longer period of time HyperHDR shows "No signal" till I restart Pi. Usually after night. When I restart Pi, everything comes back online and works whole day. I think it started after upgrading MS2109 to Elgato HD60X. I was getting same behaviour on 32-bit raspbian with HyperHDR V19 + HyperSerialESP32, and I am still getting the same behaviour on 64bit raspbian+HyperHDR V20 Beta + Pico with built-in level shifter.
If I turn off and on "USB Capture" nothing changes, restart is the only way to bring stream back online.
Only errors I see in logs are of this type:
2023-10-20 17:07:56 [V4L2:GAME CAPTURE H] Frame too small: 0 != 1843200

I will post full logs tomorrow when my LEDs will refuse to turn on after the night.

[inferno1231]

Checked on Pi with kernel 5.10.92, got same errors in log.
You are probably right about cable being the reason. I checked all my cables and surprise - stock one can't even connect to my PC (connecting М2 SSD external enclosure), and 2 others can't pass 35 MB/s speed while copying data. I ordered new one and will update when I will receive it. Thank you for your time and help.

[inferno1231]

Alright, I have received a new cable - Belkin, 10 Gbit support, 1 m. length. Checked it via PC, all good. Unfortunately it did not solve the problem.

When plugged directly into Amlogic TV Box, HD60x flashes red, showing that there is not enough power provided. After plugging it via powered USB hub this behaviour fixes itself and card starts working as expected, but same errors appear in dmesg logs.

I also tried connecting it to USB-3 port of Pi 4, that is running 5.10.92 kernel and got the same errors in log again.

[ 51.471522] uvcvideo: Failed to query (GET_RES) UVC control 2 on unit 2: 1 (exp. 2). [ 51.471867] uvcvideo: Failed to query (GET_RES) UVC control 3 on unit 2: 1 (exp. 2). [ 51.472205] uvcvideo: Failed to query (GET_RES) UVC control 7 on unit 2: 1 (exp. 2). [ 51.472566] uvcvideo: Failed to query (GET_RES) UVC control 6 on unit 2: 1 (exp. 2).

These errors do not appear till I start HyperHDR service manually.

It is either a faulty card or something much deeper.

[awawa-dev]

Pi 4 were using genuine power supply? Strange indeed, because it has an excess of power to provide. Recently they added a new usb_max_current_enable setting in config.txt, which affects the power supply of USB ports (not to be confused with the long-unsupported max_usb_current), but probably it's available since latest Bookworm OS. To test it run vcgencmd get_config usb_max_current_enable. As for the grabber, you could try an older firmware.

[inferno1231]

Sorry, yes, Pi was using original PSU, but Pi also detected and powered capture card fine without external hub. The problem with power was only on TV Box.

I will try finding older elgato firmware.

[inferno1231]

I would like to confirm after testing that despite having errors in logs, the reason was indeed a faulty usb cable and now everything works perfectly well as it should. Even though errors still show up.

Thank you @awawa-dev for taking your time to help me, guess my setup reached endgame for now.