2. Troubleshooting

I had a crash or an issue! Where can I find the logs?

You can find the logs in the Android/data folder in the storage device that you have installed the app onto. You may archive these logs or send the plain text context of the logs in an issue thread or when asking for support. If the logs do not suffice, you may be asked to provide debug information with a logcat.

It would be helpful if you mention your device manufacturer and model, and what you were doing and how a developer might reproduce the issue. Screenshots or a video recording of the issue are especially appreciated.

I'm getting a black screen at startup!

That's not good and is at the top of the priority list for investigation. Please make an issue and include your logs as above as soon as possible so that this may be resolved in a timely manner.

I can't pick files or can't view media after picking them!

I'm having trouble using ッツ Ebook Reader or Mokuro!

I am not getting search results that I should be for my target language!

My dictionary isn't importing!

My dictionary imported but has missing or incorrect data!

My books are gone!

My subtitles aren't showing up!

My video player is repeating a subtitle!

The app says embedded subtitles are loading when I try to export a card!

The color of my video looks strange!

A YouTube video won't load for me!

My audiobook file has desynced subtitles!

Lyrics aren't loading or are incorrect!

I can't make requests to ChatGPT!