diff --git a/es/index.js b/es/index.js
index 880a755..97a76f2 100644
--- a/es/index.js
+++ b/es/index.js
@@ -312,7 +312,7 @@ const getBaseAggregation = criteria => {
 };
 
 /* constants */
-const times = {
+const METRIC_TIMES = {
   maximumAssignTime: { $max: '$assignTime' },
   minimumAssignTime: { $min: '$assignTime' },
   averageAssignTime: { $avg: '$assignTime' },
@@ -337,13 +337,16 @@ const times = {
   maximumConfirmTime: { $max: '$confirmTime' },
   minimumConfirmTime: { $min: '$confirmTime' },
   averageConfirmTime: { $avg: '$confirmTime' },
+  maximumCallTime: { $max: '$call.duration.milliseconds' },
+  minimumCallTime: { $min: '$call.duration.milliseconds' },
+  averageCallTime: { $avg: '$call.duration.milliseconds' },
 };
 
 /**
  * @namespace OVERALL_FACET
  * @description Facet for service requests overall general breakdown
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const OVERALL_FACET = {
@@ -358,9 +361,7 @@ const OVERALL_FACET = {
         },
         late: { $sum: '$late' },
         count: { $sum: 1 },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-        ...times,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -375,7 +376,7 @@ const OVERALL_FACET = {
  * @namespace PRIORITY_FACET
  * @description Facet for service requests breakdown based on their priorities
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const JURISDICTION_FACET = {
@@ -392,24 +393,7 @@ const JURISDICTION_FACET = {
         phone: { $first: '$jurisdiction.phone' },
         color: { $first: '$jurisdiction.color' },
         count: { $sum: 1 },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-      },
-    },
-    {
-      $project: {
-        _id: 1,
-        pending: 1,
-        resolved: 1,
-        late: 1,
-        unattended: 1,
-        name: 1,
-        email: 1,
-        phone: 1,
-        color: 1,
-        count: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -440,17 +424,6 @@ const STATUS_FACET = {
         resolved: { $sum: '$resolved' },
       },
     },
-    {
-      $project: {
-        _id: 1,
-        name: 1,
-        weight: 1,
-        color: 1,
-        count: 1,
-        pending: 1,
-        resolved: 1,
-      },
-    },
     { $sort: { weight: 1 } },
   ],
 };
@@ -459,7 +432,7 @@ const STATUS_FACET = {
  * @namespace PRIORITY_FACET
  * @description Facet for service requests breakdown based on their priorities
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const PRIORITY_FACET = {
@@ -474,22 +447,7 @@ const PRIORITY_FACET = {
         pending: { $sum: '$pending' },
         resolved: { $sum: '$resolved' },
         unattended: { $sum: '$unattended' },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-      },
-    },
-    {
-      $project: {
-        _id: 1,
-        name: 1,
-        color: 1,
-        weight: 1,
-        count: 1,
-        pending: 1,
-        resolved: 1,
-        unattended: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -502,7 +460,7 @@ const PRIORITY_FACET = {
  * @namespace SERVICE_FACET
  * @description Facet for service requests breakdown based on their services(nature)
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const SERVICE_FACET = {
@@ -517,22 +475,7 @@ const SERVICE_FACET = {
         name: { $first: '$service.name' },
         color: { $first: '$service.color' },
         count: { $sum: 1 },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-      },
-    },
-    {
-      $project: {
-        _id: 1,
-        pending: 1,
-        resolved: 1,
-        late: 1,
-        unattended: 1,
-        name: 1,
-        color: 1,
-        count: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -545,7 +488,7 @@ const SERVICE_FACET = {
  * @namespace SERVICE_GROUP_FACET
  * @description Facet for service requests breakdown based on their service groups
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const SERVICE_GROUP_FACET = {
@@ -560,22 +503,7 @@ const SERVICE_GROUP_FACET = {
         name: { $first: '$group.name.en' },
         color: { $first: '$group.color' },
         count: { $sum: 1 },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-      },
-    },
-    {
-      $project: {
-        _id: 1,
-        pending: 1,
-        resolved: 1,
-        late: 1,
-        unattended: 1,
-        name: 1,
-        color: 1,
-        count: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -588,7 +516,7 @@ const SERVICE_GROUP_FACET = {
  * @namespace SERVICE_TYPE_FACET
  * @description Facet for service requests breakdown based on their service types
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const SERVICE_TYPE_FACET = {
@@ -606,25 +534,12 @@ const SERVICE_TYPE_FACET = {
         resolved: { $sum: '$resolved' },
         unattended: { $sum: '$unattended' },
         late: { $sum: '$late' },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
+        ...METRIC_TIMES,
       },
     },
     {
-      $project: {
-        _id: 1,
-        name: 1,
-        color: 1,
-        code: 1,
-        description: 1,
-        abbreviation: 1,
-        count: 1,
-        pending: 1,
-        resolved: 1,
-        unattended: 1,
-        late: 1,
-        averageAttendTime: 1,
-        averageResolveTime: 1,
+      $sort: {
+        count: -1,
       },
     },
   ],
@@ -666,7 +581,7 @@ const WORKSPACE_FACET = {
  * @description Facet for service requests breakdown based on their reporting
  * methods
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const REPORTING_METHOD_FACET = {
@@ -677,8 +592,6 @@ const REPORTING_METHOD_FACET = {
         count: { $sum: 1 },
         pending: { $sum: '$pending' },
         resolved: { $sum: '$resolved' },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
       },
     },
     {
@@ -687,8 +600,6 @@ const REPORTING_METHOD_FACET = {
         count: 1,
         pending: 1,
         resolved: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
       },
     },
     { $sort: { count: -1 } },
@@ -943,6 +854,7 @@ const normalizeMetricTimes = data => {
     'approveTime',
     'resolveTime',
     'lateTime',
+    'callTime',
   ];
 
   const times = map(keys, key => ({
@@ -978,6 +890,9 @@ const normalizeMetricTimes = data => {
     'maximumConfirmTime',
     'minimumConfirmTime',
     'averageConfirmTime',
+    'maximumCallTime',
+    'minimumCallTime',
+    'averageCallTime',
   ]);
 
   return merge({}, strippedObject, ...times);
@@ -1008,19 +923,19 @@ const prepareReportResponse = results => {
   }
 
   if (data.jurisdictions) {
-    data.jurisdictions = map(data.jurisdictions, normalizeObjectTimes);
+    data.jurisdictions = map(data.jurisdictions, normalizeMetricTimes);
   }
 
   if (data.priorities) {
-    data.priorities = map(data.priorities, normalizeObjectTimes);
+    data.priorities = map(data.priorities, normalizeMetricTimes);
   }
 
   if (data.services) {
-    data.services = map(data.services, normalizeObjectTimes);
+    data.services = map(data.services, normalizeMetricTimes);
   }
 
   if (data.groups) {
-    data.groups = map(data.groups, normalizeObjectTimes);
+    data.groups = map(data.groups, normalizeMetricTimes);
   }
 
   if (data.types) {
@@ -1151,7 +1066,7 @@ router.get(PATH_OPERATOR_PERFORMANCE, (request, response, next) => {
  * @author Benson Maruchu <benmaruchu@gmail.com>
  * @author lally elias <lallyelias87@gmail.com>
  * @since  0.1.0
- * @version 0.1.0
+ * @version 0.2.0
  * @license MIT
  * @example
  *
@@ -1178,4 +1093,4 @@ const info = pkg(
 // extract api version
 const apiVersion = router.version;
 
-export { apiVersion, info, router };
+export { router as analyticRouter, apiVersion, info };
diff --git a/lib/index.js b/lib/index.js
index e6b5ef0..c025422 100644
--- a/lib/index.js
+++ b/lib/index.js
@@ -314,7 +314,7 @@ const getBaseAggregation = criteria => {
 };
 
 /* constants */
-const times = {
+const METRIC_TIMES = {
   maximumAssignTime: { $max: '$assignTime' },
   minimumAssignTime: { $min: '$assignTime' },
   averageAssignTime: { $avg: '$assignTime' },
@@ -339,13 +339,16 @@ const times = {
   maximumConfirmTime: { $max: '$confirmTime' },
   minimumConfirmTime: { $min: '$confirmTime' },
   averageConfirmTime: { $avg: '$confirmTime' },
+  maximumCallTime: { $max: '$call.duration.milliseconds' },
+  minimumCallTime: { $min: '$call.duration.milliseconds' },
+  averageCallTime: { $avg: '$call.duration.milliseconds' },
 };
 
 /**
  * @namespace OVERALL_FACET
  * @description Facet for service requests overall general breakdown
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const OVERALL_FACET = {
@@ -360,9 +363,7 @@ const OVERALL_FACET = {
         },
         late: { $sum: '$late' },
         count: { $sum: 1 },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-        ...times,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -377,7 +378,7 @@ const OVERALL_FACET = {
  * @namespace PRIORITY_FACET
  * @description Facet for service requests breakdown based on their priorities
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const JURISDICTION_FACET = {
@@ -394,24 +395,7 @@ const JURISDICTION_FACET = {
         phone: { $first: '$jurisdiction.phone' },
         color: { $first: '$jurisdiction.color' },
         count: { $sum: 1 },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-      },
-    },
-    {
-      $project: {
-        _id: 1,
-        pending: 1,
-        resolved: 1,
-        late: 1,
-        unattended: 1,
-        name: 1,
-        email: 1,
-        phone: 1,
-        color: 1,
-        count: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -442,17 +426,6 @@ const STATUS_FACET = {
         resolved: { $sum: '$resolved' },
       },
     },
-    {
-      $project: {
-        _id: 1,
-        name: 1,
-        weight: 1,
-        color: 1,
-        count: 1,
-        pending: 1,
-        resolved: 1,
-      },
-    },
     { $sort: { weight: 1 } },
   ],
 };
@@ -461,7 +434,7 @@ const STATUS_FACET = {
  * @namespace PRIORITY_FACET
  * @description Facet for service requests breakdown based on their priorities
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const PRIORITY_FACET = {
@@ -476,22 +449,7 @@ const PRIORITY_FACET = {
         pending: { $sum: '$pending' },
         resolved: { $sum: '$resolved' },
         unattended: { $sum: '$unattended' },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-      },
-    },
-    {
-      $project: {
-        _id: 1,
-        name: 1,
-        color: 1,
-        weight: 1,
-        count: 1,
-        pending: 1,
-        resolved: 1,
-        unattended: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -504,7 +462,7 @@ const PRIORITY_FACET = {
  * @namespace SERVICE_FACET
  * @description Facet for service requests breakdown based on their services(nature)
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const SERVICE_FACET = {
@@ -519,22 +477,7 @@ const SERVICE_FACET = {
         name: { $first: '$service.name' },
         color: { $first: '$service.color' },
         count: { $sum: 1 },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-      },
-    },
-    {
-      $project: {
-        _id: 1,
-        pending: 1,
-        resolved: 1,
-        late: 1,
-        unattended: 1,
-        name: 1,
-        color: 1,
-        count: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -547,7 +490,7 @@ const SERVICE_FACET = {
  * @namespace SERVICE_GROUP_FACET
  * @description Facet for service requests breakdown based on their service groups
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const SERVICE_GROUP_FACET = {
@@ -562,22 +505,7 @@ const SERVICE_GROUP_FACET = {
         name: { $first: '$group.name.en' },
         color: { $first: '$group.color' },
         count: { $sum: 1 },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
-      },
-    },
-    {
-      $project: {
-        _id: 1,
-        pending: 1,
-        resolved: 1,
-        late: 1,
-        unattended: 1,
-        name: 1,
-        color: 1,
-        count: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
+        ...METRIC_TIMES,
       },
     },
     {
@@ -590,7 +518,7 @@ const SERVICE_GROUP_FACET = {
  * @namespace SERVICE_TYPE_FACET
  * @description Facet for service requests breakdown based on their service types
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const SERVICE_TYPE_FACET = {
@@ -608,25 +536,12 @@ const SERVICE_TYPE_FACET = {
         resolved: { $sum: '$resolved' },
         unattended: { $sum: '$unattended' },
         late: { $sum: '$late' },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
+        ...METRIC_TIMES,
       },
     },
     {
-      $project: {
-        _id: 1,
-        name: 1,
-        color: 1,
-        code: 1,
-        description: 1,
-        abbreviation: 1,
-        count: 1,
-        pending: 1,
-        resolved: 1,
-        unattended: 1,
-        late: 1,
-        averageAttendTime: 1,
-        averageResolveTime: 1,
+      $sort: {
+        count: -1,
       },
     },
   ],
@@ -668,7 +583,7 @@ const WORKSPACE_FACET = {
  * @description Facet for service requests breakdown based on their reporting
  * methods
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.1.0
  */
 const REPORTING_METHOD_FACET = {
@@ -679,8 +594,6 @@ const REPORTING_METHOD_FACET = {
         count: { $sum: 1 },
         pending: { $sum: '$pending' },
         resolved: { $sum: '$resolved' },
-        averageResolveTime: { $avg: '$ttr.milliseconds' },
-        averageAttendTime: { $avg: '$call.duration.milliseconds' },
       },
     },
     {
@@ -689,8 +602,6 @@ const REPORTING_METHOD_FACET = {
         count: 1,
         pending: 1,
         resolved: 1,
-        averageResolveTime: 1,
-        averageAttendTime: 1,
       },
     },
     { $sort: { count: -1 } },
@@ -945,6 +856,7 @@ const normalizeMetricTimes = data => {
     'approveTime',
     'resolveTime',
     'lateTime',
+    'callTime',
   ];
 
   const times = lodash.map(keys, key => ({
@@ -980,6 +892,9 @@ const normalizeMetricTimes = data => {
     'maximumConfirmTime',
     'minimumConfirmTime',
     'averageConfirmTime',
+    'maximumCallTime',
+    'minimumCallTime',
+    'averageCallTime',
   ]);
 
   return lodash.merge({}, strippedObject, ...times);
@@ -1010,19 +925,19 @@ const prepareReportResponse = results => {
   }
 
   if (data.jurisdictions) {
-    data.jurisdictions = lodash.map(data.jurisdictions, normalizeObjectTimes);
+    data.jurisdictions = lodash.map(data.jurisdictions, normalizeMetricTimes);
   }
 
   if (data.priorities) {
-    data.priorities = lodash.map(data.priorities, normalizeObjectTimes);
+    data.priorities = lodash.map(data.priorities, normalizeMetricTimes);
   }
 
   if (data.services) {
-    data.services = lodash.map(data.services, normalizeObjectTimes);
+    data.services = lodash.map(data.services, normalizeMetricTimes);
   }
 
   if (data.groups) {
-    data.groups = lodash.map(data.groups, normalizeObjectTimes);
+    data.groups = lodash.map(data.groups, normalizeMetricTimes);
   }
 
   if (data.types) {
@@ -1153,7 +1068,7 @@ router.get(PATH_OPERATOR_PERFORMANCE, (request, response, next) => {
  * @author Benson Maruchu <benmaruchu@gmail.com>
  * @author lally elias <lallyelias87@gmail.com>
  * @since  0.1.0
- * @version 0.1.0
+ * @version 0.2.0
  * @license MIT
  * @example
  *
@@ -1180,6 +1095,6 @@ const info = common.pkg(
 // extract api version
 const apiVersion = router.version;
 
+exports.analyticRouter = router;
 exports.apiVersion = apiVersion;
 exports.info = info;
-exports.router = router;