diff --git a/src/base/facets.js b/src/base/facets.js
index 0b5f8b3..0da5e87 100644
--- a/src/base/facets.js
+++ b/src/base/facets.js
@@ -59,6 +59,12 @@ export const TIME_FACET = {
         maximumResolveTime: { $max: '$resolveTime' },
         minimumResolveTime: { $min: '$resolveTime' },
         averageResolveTime: { $avg: '$resolveTime' },
+        maximumLateTime: { $max: '$lateTime' },
+        minimumLateTime: { $min: '$lateTime' },
+        averageLateTime: { $avg: '$lateTime' },
+        maximumConfirmTime: { $max: '$confirmTime' },
+        minimumConfirmTime: { $min: '$confirmTime' },
+        averageConfirmTime: { $avg: '$confirmTime' },
       },
     },
   ],
diff --git a/src/base/servicerequest.base.js b/src/base/servicerequest.base.js
index 5d20814..07cc8d8 100644
--- a/src/base/servicerequest.base.js
+++ b/src/base/servicerequest.base.js
@@ -242,9 +242,20 @@ const getBaseAggregation = criteria => {
       },
     })
     .addFields({
+      /**
+       * Time difference between when service request was reported and when it was
+       * confirmed by an operator or responsible party.
+       *
+       * This metric calculate how much time does it take for an organization
+       * to confirm/respond to issues which have been reported via channels
+       * which doesn't involve operator intervention. i.e USSD, Mobile App, Bot
+       * and e.t.c
+       */
+      confirmTime: { $subtract: ['$confirmedAt', '$createdAt'] },
+
       /**
        * Time difference between expected time to resolve the service request
-       * and today.
+       * and current date if not resolved or resolvedAt if resolved pass it SLA.
        *
        * This time will indicate if the service request is late or not base on
        * the SLA(Service Level Agreement) time set per service request nature
diff --git a/src/reports/overview.js b/src/reports/overview.js
index 101acb3..b39109d 100644
--- a/src/reports/overview.js
+++ b/src/reports/overview.js
@@ -23,6 +23,7 @@
 import getBaseAggregation from '../base/servicerequest.base';
 import {
   OVERALL_FACET,
+  TIME_FACET,
   JURISDICTION_FACET,
   STATUS_FACET,
   PRIORITY_FACET,
@@ -36,6 +37,7 @@ import {
 
 const OVERVIEW_FACET = {
   ...OVERALL_FACET,
+  ...TIME_FACET,
   ...JURISDICTION_FACET,
   ...STATUS_FACET,
   ...PRIORITY_FACET,
diff --git a/src/util.js b/src/util.js
index 06b3a29..74c6103 100644
--- a/src/util.js
+++ b/src/util.js
@@ -1,4 +1,4 @@
-import { head, map, isNumber } from 'lodash';
+import { head, map, merge, isNumber, upperFirst } from 'lodash';
 import parseMs from 'parse-ms';
 
 /**
@@ -52,7 +52,7 @@ export const normalizeObjectTimes = item => {
  * @param {object} results Aggregation results
  * @returns {object} Normalized response object
  *
- * @version 0.1.0
+ * @version 0.2.0
  * @since 0.2.0
  */
 export const prepareReportResponse = results => {
@@ -64,10 +64,37 @@ export const prepareReportResponse = results => {
 
   data.overall = head(data.overall);
 
+  data.time = head(data.time);
+
   if (data.overall) {
     data.overall = normalizeObjectTimes(data.overall);
   }
 
+  if (data.time) {
+    // const times = {};
+
+    const keys = [
+      'confirmTime',
+      'assignTime',
+      'attendTime',
+      'completeTime',
+      'verifyTime',
+      'approveTime',
+      'resolveTime',
+      'lateTime',
+    ];
+
+    const times = map(keys, key => ({
+      [key]: {
+        minimum: normalizeTime(data.time[`minimum${upperFirst(key)}`]),
+        maximum: normalizeTime(data.time[`maximum${upperFirst(key)}`]),
+        average: normalizeTime(data.time[`average${upperFirst(key)}`]),
+      },
+    }));
+
+    data.overall = merge({}, data.overall, ...times);
+  }
+
   if (data.jurisdictions) {
     data.jurisdictions = map(data.jurisdictions, normalizeObjectTimes);
   }