Unable to start Aurora following fresh install #1895

mattchue · 2020-01-28T02:00:15Z

Expected Behaviour

Aurora should open when started.

Actual Behaviour

Aurora does not open when started, crashing shortly after initialization.

Reproduction steps

I believe this is an issue scoped to my local machine configuration, but -

Installed Aurora having not previously installed it
Started Aurora
Observe Aurora crashing via Task Manager

Frequency

Every time

Aurora Version:

Stable, Latest, Bleeding Edge

Previously an Issue?

First time I've attempted to use Aurora.

Logs

(same output in this file on every startup attempt)
https://gist.github.com/mattchue/afad4ffc1c7cc5495d6a3cedfbcbf639

Notes

I have tried removing the AppData folder between installs.
I have reviewed the logs and attempted to troubleshoot myself, but am unsure which error logged is fatal.
I do see that Aurora's updater runs shortly before the app closes.
I have iCue, Armoury Crate, Steelseries Engine, Evga Precision X1 and GHUB installed and did have them installed prior to attempting to use Aurora.

diogotr7 · 2020-01-28T14:13:59Z

Quite a few more users are having this issue, so here are instructions to at least get aurora to start:

Open the file Config.json located at %appdata%\Aurora.
Find a line that says "devices_disabled": {
Under $values, add "Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null". Make sure to add a comma to end of the previous line.
Starting with the default configuration, it should look like this:

"devices_disabled": {
    "$type": "System.Collections.Generic.HashSet`1[[System.Type, mscorlib]], System.Core",
    "$values": [
      "Aurora.Devices.Dualshock.DualshockDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.AtmoOrbDevice.AtmoOrbDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.NZXT.NZXTDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null"
    ]
  },

Aurora Should start successfully now.

diogotr7 · 2020-01-28T14:18:37Z

Using this issue for discussion.

I'm not sure what caused this issue to happen recently, o assume an update to asus aura. One option would be to disable asus support by default while we dont know what's happening exactly. If the affected users could post relevant Asus Aura hardware and the versions of asus aura / armoury or other relevant software, that helps a lot with trying to figure out what the issue is.

LufyCZ · 2020-01-28T20:15:03Z

Quite a few more users are having this issue, so here are instructions to at least get aurora to start:

Open the file Config.json located at %appdata%\Aurora.

Find a line that says "devices_disabled": {

Under $values, add "Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null". Make sure to add a comma to end of the previous line.

Starting with the default configuration, it should look like this:
"devices_disabled": {
    "$type": "System.Collections.Generic.HashSet`1[[System.Type, mscorlib]], System.Core",
    "$values": [
      "Aurora.Devices.Dualshock.DualshockDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.AtmoOrbDevice.AtmoOrbDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.NZXT.NZXTDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null"
    ]
  },
Aurora Should start successfully now.

Doesn't work for me. Attached the log.

2020-01-28 21.13.00.log

diogotr7 · 2020-01-28T20:25:21Z

Could you please look at event viewer and see if that has any more info? @LufyCZ

LufyCZ · 2020-01-28T20:31:40Z

Could you please look at event viewer and see if that has any more info? @LufyCZ

Very little to no info:

xewl · 2020-01-29T15:28:55Z

(Sidenote, I guess) When I tried to set up Philips Hue on 1.07.71, I updated AURA because the HUE functionality did not want to link with a Bridge. I tried this with both Lighting_Control_1.07.71.zip & Lighting_Control_1.07.79.

I'm pretty sure this happened after an iCue update though; it has worked with AURA from LC 1.07.71

The only hardware I use with AURA is my motherboard, an ASUS Maximus XI Formula.
Your solution above, works for me, apart from AURA being disabled now of course.

If the affected users could post relevant Asus Aura hardware and the versions of asus aura / armoury or other relevant software, that helps a lot with trying to figure out what the issue is.

Edit: After updating iCue to 3.25.60 the Asus motherboard is shown in iCue itself, but still not following what Aurora tells it to do.

caiocabus · 2020-02-17T00:56:05Z

Aurora doesn't work with Asus Mobo?

xewl · 2020-04-18T08:32:54Z

My Aurora bugged, I had to re-edit, and it added a line.
My devices_disabled inside Config.json now looks like this:

  "devices_disabled": {
    "$type": "System.Collections.Generic.HashSet`1[[System.Type, mscorlib]], System.Core",
    "$values": [
      "Aurora.Devices.Dualshock.DualshockDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.AtmoOrbDevice.AtmoOrbDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.NZXT.NZXTDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.UnifiedHID.UnifiedHIDDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
      "Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null"
    ]
  },

ShawnTheShadow · 2020-04-25T23:11:23Z

Also getting the same thing once i installed Asus Aura
Application: Aurora.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at AuraServiceLib.IAuraSdk2.Enumerate(UInt32) at RGB.NET.Devices.Asus.AsusDeviceProvider.Initialize(RGB.NET.Core.RGBDeviceType, Boolean, Boolean) at RGB.NET.Core.RGBSurface.LoadDevices(RGB.NET.Core.IRGBDeviceProvider, RGB.NET.Core.RGBDeviceType, Boolean, Boolean) at Aurora.Devices.RGBNet.AbstractRGBNetDevice.Initialize() at Aurora.Controls.Control_DeviceItem.btnToggleOnOff_Click(System.Object, System.Windows.RoutedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean) at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs) at System.Windows.Controls.Primitives.ButtonBase.OnClick() at System.Windows.Controls.Button.OnClick() at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs) at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean) at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent) at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs) at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean) at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs) at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs) at System.Windows.Input.InputManager.ProcessStagingArea() at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs) at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport) at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32) at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef) at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at Aurora.App.Main()

OHGODNO162534 · 2020-12-01T20:43:07Z

i dont know whats happening with mine but if i try to open i the first time, also after a fresh install it doesnt open, the second time itll give me an error, and itll say that its exitting the software, and it does the same thing when i try to open it again, dont know what happened, and also adding that code doesnt help

BraVo75 · 2021-02-02T16:59:27Z

I have the same Problem like mattchue. The one thing I did was installing a WMR Headset. Before I had no problems.

The workaround with disabling Asus Service doesn't help. Here's my config:

"devices_disabled": { "$type": "System.Collections.Generic.HashSet1[[System.Type, mscorlib]], System.Core",
"$values": [
"Aurora.Devices.Dualshock.DualshockDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.AtmoOrbDevice.AtmoOrbDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.NZXT.NZXTDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.UnifiedHID.UnifiedHIDDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null",
"Aurora.Devices.Asus.AsusDevice, Aurora, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null"
]
},`

There are also no noteworthy log entries and the event log also says nothing bug "it crashed".

Any ideas?

Timoms · 2021-10-16T14:52:23Z

@BraVo75 Exactly the same issue, installed HP Reverb G2 with WMR / Mixed Reality Device and Aurora stopped working.

Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at SBAuroraReactive.LEDManager.EnumConnectedDevices()
   at Aurora.Devices.Creative.SoundBlasterXDevice.Initialize()
   at Aurora.Devices.DeviceManager.InitializeDevices()
   at Aurora.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at Aurora.App.Main()

mattchue added the Type: Bug This issue/PR is related to unexpected behaviour in the program. label Jan 28, 2020

diogotr7 pinned this issue Jan 28, 2020

This was referenced Jan 28, 2020

Issue with the startup of Aurora #1873

Closed

Aurora not initializing Asus properly after chipset update #1867

Closed

diogotr7 added Brand: Asus Status: Information needed Waiting on additional information from the original reporter. labels Jan 28, 2020

diogotr7 mentioned this issue Feb 28, 2020

Aurora will not start #1922

Closed

diogotr7 mentioned this issue Apr 19, 2020

Problem with Aurora application launch #1964

Closed

sthales mentioned this issue May 5, 2020

Aurora not launching #1992

Open

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Unable to start Aurora following fresh install #1895

Unable to start Aurora following fresh install #1895

mattchue commented Jan 28, 2020 •

edited

Loading

diogotr7 commented Jan 28, 2020

diogotr7 commented Jan 28, 2020

LufyCZ commented Jan 28, 2020

diogotr7 commented Jan 28, 2020

LufyCZ commented Jan 28, 2020

xewl commented Jan 29, 2020 •

edited

Loading

caiocabus commented Feb 17, 2020

xewl commented Apr 18, 2020

ShawnTheShadow commented Apr 25, 2020

OHGODNO162534 commented Dec 1, 2020

BraVo75 commented Feb 2, 2021

Timoms commented Oct 16, 2021

Unable to start Aurora following fresh install #1895

Unable to start Aurora following fresh install #1895

Comments

mattchue commented Jan 28, 2020 • edited Loading

Expected Behaviour

Actual Behaviour

Reproduction steps

Frequency

Aurora Version:

Previously an Issue?

Logs

Notes

diogotr7 commented Jan 28, 2020

diogotr7 commented Jan 28, 2020

LufyCZ commented Jan 28, 2020

diogotr7 commented Jan 28, 2020

LufyCZ commented Jan 28, 2020

xewl commented Jan 29, 2020 • edited Loading

caiocabus commented Feb 17, 2020

xewl commented Apr 18, 2020

ShawnTheShadow commented Apr 25, 2020

OHGODNO162534 commented Dec 1, 2020

BraVo75 commented Feb 2, 2021

Timoms commented Oct 16, 2021

mattchue commented Jan 28, 2020 •

edited

Loading

xewl commented Jan 29, 2020 •

edited

Loading