Dynamic Inventory Plugin for ServiceNow cmdb no longer working with servicenow.itsm version 2.5.0

[shrutebattlestargalactica]

SUMMARY

After upgrading to latest AMI and EKS 1.29 and EBS add on v1.30.0-eksbuild.1 we can no longer sync any of our ServiceNow dynamic inventory sources with servicenow.itsm version 2.5.0

WORKAROUND: explicitly define the servicenow.itsm version from the collections>requirements file to 2.4.0*

ISSUE TYPE

• Bug Report

COMPONENT NAME

servicenow.itsm.now inventory plugin

ANSIBLE VERSION

Running in AWX version 24.3.1

COLLECTION VERSION

2.4.0

CONFIGURATION

CONFIG_FILE() = None

OS / ENVIRONMENT

AWS EKS, kubernetes version 1.29, eks.6 platform version running AWX through the awx-operator

STEPS TO REPRODUCE

Run an inventory sync

### now.yml dynamic inventory ###
plugin: servicenow.itsm.now
table: cmdb_ci_server
columns:
  - name
  - operational_status
  - u_patch_cycle
  - fqdn
  - os
  - os_version
  - ip_address
  - managed_by
  - sys_class_name
  - environment

compose:
  ansible_host: fqdn

#filters
query:
  - managed_by_group: LIKE SOMEVALUEHERE
    sys_class_name: = cmdb_ci_win_server
    operational_status: = 1
    os: NOT LIKE 2003
  - managed_by_group: LIKE SOMEVALUEHERE
    sys_class_name: = cmdb_ci_linux_server
    operational_status: = 1
  - managed_by_group: LIKE SOMEVALUEHERE
    sys_class_name: = cmdb_ci_aix_server
    operational_status: = 1
    
#server groups
keyed_groups:
  - key: u_patch_cycle | lower
    prefix: "os_patch_cycle"
  - key: sys_class_name | lower
    prefix: "class"

EXPECTED RESULTS

Inventory sync completes successfully

ACTUAL RESULTS

Inventory doesnt get parsed

ansible-inventory [core 2.12.5.post0]
  config file = /runner/project/ansible.cfg
  configured module search path = ['/home/runner/.ansible/plugins/modules', '/usr/share/ansible/plugins/modules']
  ansible python module location = /usr/local/lib/python3.8/site-packages/ansible
  ansible collection location = /runner/requirements_collections:/home/runner/.ansible/collections:/usr/share/ansible/collections:/usr/share/automation-controller/collections
  executable location = /usr/local/bin/ansible-inventory
  python version = 3.8.13 (default, Jun 24 2022, 15:27:57) [GCC 8.5.0 20210514 (Red Hat 8.5.0-13)]
  jinja version = 2.11.3
  libyaml = True
Using /runner/project/ansible.cfg as config file
ansible_collections.nutanix.ncp.plugins.inventory.ntnx_prism_vm_inventory declined parsing /runner/project/inventory/myinventorysource_now.yml as it did not pass its verify_file() method
host_list declined parsing /runner/project/inventory/myinventorysource_now.yml as it did not pass its verify_file() method
script declined parsing /runner/project/inventory/myinventorysource_now.yml as it did not pass its verify_file() method
toml declined parsing /runner/project/inventory/myinventorysource_now.yml as it did not pass its verify_file() method
[WARNING]:  * Failed to parse
/runner/project/inventory/myinventorysource_now.yml with
ansible_collections.servicenow.itsm.plugins.inventory.now plugin: sequence item
3: expected str instance, AnsibleSequence found
  File "/usr/local/lib/python3.8/site-packages/ansible/inventory/manager.py", line 290, in parse_source
    plugin.parse(self._inventory, self._loader, source, cache=cache)
  File "/runner/requirements_collections/ansible_collections/servicenow/itsm/plugins/inventory/now.py", line 529, in parse
    cache_sub_key = "/".join(
[WARNING]:  * Failed to parse
/runner/project/inventory/myinventorysource_now.yml with auto plugin: sequence
item 3: expected str instance, AnsibleSequence found
  File "/usr/local/lib/python3.8/site-packages/ansible/inventory/manager.py", line 290, in parse_source
    plugin.parse(self._inventory, self._loader, source, cache=cache)
  File "/usr/local/lib/python3.8/site-packages/ansible/plugins/inventory/auto.py", line 58, in parse
    plugin.parse(inventory, loader, path, cache=cache)
  File "/runner/requirements_collections/ansible_collections/servicenow/itsm/plugins/inventory/now.py", line 529, in parse
    cache_sub_key = "/".join(
[WARNING]:  * Failed to parse
/runner/project/inventory/myinventorysource_now.yml with yaml plugin: Plugin
configuration YAML file, not YAML inventory
  File "/usr/local/lib/python3.8/site-packages/ansible/inventory/manager.py", line 290, in parse_source
    plugin.parse(self._inventory, self._loader, source, cache=cache)
  File "/usr/local/lib/python3.8/site-packages/ansible/plugins/inventory/yaml.py", line 112, in parse
    raise AnsibleParserError('Plugin configuration YAML file, not YAML inventory')
[WARNING]:  * Failed to parse
/runner/project/inventory/myinventorysource_now.yml with ini plugin: Invalid
host pattern 'plugin:' supplied, ending in ':' is not allowed, this character
is reserved to provide a port.
  File "/usr/local/lib/python3.8/site-packages/ansible/inventory/manager.py", line 290, in parse_source
    plugin.parse(self._inventory, self._loader, source, cache=cache)
  File "/usr/local/lib/python3.8/site-packages/ansible/plugins/inventory/ini.py", line 136, in parse
    raise AnsibleParserError(e)
[WARNING]: Unable to parse /runner/project/inventory/myinventorysource_now.yml
as an inventory source
ERROR! No inventory was parsed, please check your configuration and options.

[shrutebattlestargalactica]

---
apiVersion: awx.ansible.com/v1beta1
kind: AWX
metadata:
  name: awx-prod
  namespace: awx
spec:
  image_pull_policy: Always
  service_type: nodeport
  ingress_type: none
  service_labels: |
    environment: myenvironment
    team: myteamname
  hostname: awx.mydomain.com
  postgres_configuration_secret: mysupersecretkey
  secret_key_secret: mysupersecretkey
  web_resource_requirements: {}
  task_resource_requirements: {}
  ee_resource_requirements: {}

[tupyy]

Fixed in #360

[shrutebattlestargalactica]

Fixed in #360

Thanks!

[tupyy]

@shrutebattlestargalactica I'm closing this issue. Please reopen if you have any problem with the module.
Thank you!