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Has anyone experienced a situation where the agent sends the message to the customer but the customer is not getting all of the messages so they don't respond and the agent thinks they are no longer there, but the session does not end or indicate the customer has left. Is there anyway to find any logging of the messages between a client and the agent workspace?
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Has anyone experienced a situation where the agent sends the message to the customer but the customer is not getting all of the messages so they don't respond and the agent thinks they are no longer there, but the session does not end or indicate the customer has left. Is there anyway to find any logging of the messages between a client and the agent workspace?
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