Export Contact Lens to Salesforce (5.23.3)

[Marian-Lemaitre]

Hello Team!

I installed the package in version 5.23.3 (new package and not an update) and I notice that the contact lens are not imported.

I have correctly defined:

1. The trigger :

2. These attributes on my Flow :

Attribute name	value
postcallRedactedRecordingImportEnabled	true
postcallTranscribeEnabled	true
postcallTranscribeLanguage	fr-FR
postcallTranscribeComprehendAnalysis	snt,dl,kw,syn
ContactLensImportEnabled	true

3. The PostcallRecordingImportEnabled parameter on the lambda package is correctly set to "true"

When I check the logs of the lambda function (sfProcessContactLens) I have 2 Issues :

LAMBDA_WARNING: Unhandled exception. The most likely cause is an issue in the function code. However, in rare cases, a Lambda runtime update can cause unexpected function behavior. For functions using managed runtimes, runtime updates can be triggered by a function change, or can be applied automatically. To determine if the runtime has been updated, check the runtime version in the INIT_START log entry. If this error correlates with a change in the runtime version, you may be able to mitigate this error by temporarily rolling back to the previous runtime version. For more information, see https://docs.aws.amazon.com/lambda/latest/dg/runtimes-update.html

Response { "errorMessage": "'Contents'", "errorType": "KeyError", "requestId": "b6e2418d-072c-406e-9fe0-6859fb9d622f", "stackTrace": [ " File \"/var/task/sfProcessContactLens.py\", line 98, in lambda_handler\n raise e\n", " File \"/var/task/sfProcessContactLens.py\", line 87, in lambda_handler\n contactLensConversationCharacteristics = processContactLensConversationCharacteristics(contactLensObj, bucket, contactLensTranscripts)\n", " File \"/var/task/sfContactLensUtil.py\", line 112, in processContactLensConversationCharacteristics\n redactedRecordingLocation = getRedactedRecordingLocation(contactId, connectBucket)\n", " File \"/var/task/sfContactLensUtil.py\", line 142, in getRedactedRecordingLocation\n for obj in page['Contents']:\n" ] }

Did I miss something in my setup ?

Because I already implemented this feature in another Salesforce environment with an old package and it works perfectly.

Thanks in advance for your help!

[Marian-Lemaitre]

Hello,

I found a temporary solution.

I added a new condition on the Lambda function sfProcessContactLens,

On the "getRedactedRecordingLocation" function in the sfContactLensUtil.py file I set this condition :

if 'Contents' in page:

The code part is now like this:

def getRedactedRecordingLocation(contactId, connectBucket):
    logger.info('Retrieving Redacted Recording S3 Location, contact ID is: %s', contactId)
    redactedRecordingKey = contactId + '_call_recording_redacted_'


    # Using paginator because S3 only returns up to 1000 objects from list_objects_v2() method
    client = boto3.client('s3')
    paginator = client.get_paginator('list_objects_v2')
    pages = paginator.paginate(Bucket=connectBucket, Prefix='Analysis/Voice/Redacted')
    
    
    for page in pages:
      # I change here below ! : I added the condition if 'Contents' in page:
      if 'Contents' in page:
        for obj in page['Contents']:
            if redactedRecordingKey in obj['Key'] and obj['Key'].endswith('.wav'):
                redactedRecordingLocation = connectBucket + '/' + obj['Key']
                return redactedRecordingLocation
    logger.warn('Redacted Recording Not Found!')
    return ''

I see it works, but I have a problem when I click on AC Channel Analytics

it may not be the best but i only found this for now
Sorry if my explanations are not clear, this is my first time using Github !

Thanks !