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Amazon Q embedded mode caused CCP to close #200

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maddoxd opened this issue Apr 26, 2024 · 0 comments
Open

Amazon Q embedded mode caused CCP to close #200

maddoxd opened this issue Apr 26, 2024 · 0 comments

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@maddoxd
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maddoxd commented Apr 26, 2024

I have just installed the latest adapter, and it's all generally working fine. I have configured the wisdom/Q adapter, as per https://amazon-connect.github.io/amazon-connect-salesforce-cti/docs/lightning/cti-adapter/12-amazonq-integration.

When I set via the last method - i.e. embedded into a case form, whenever I close the case, the CCP logs out/unmounts.
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Note - Amazon Connect Streams tends to do this too - however I thought given this was a supported method for the Salesforce Adapter, this would highlight some workaround to the issue.

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