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Historical metrics import fails #179

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dougjaso opened this issue Jul 21, 2023 · 2 comments
Open

Historical metrics import fails #179

dougjaso opened this issue Jul 21, 2023 · 2 comments

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@dougjaso
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In the setup guide, the steps specificall state

  1. Leave the Groupings and Filters tabs set to their defaults
  2. Select the Metrics Tab.
  3. Select ALL selectable options
  4. Select Apply

The AC Historical Queue Metrics object in Salesforce does not have fields for all report fields, and the import fails if ALL are selected. The following fields cannot be selected:

  • Adherence
  • Adherent time
  • Non-Adherent time
  • Scheduled time
  • Average agent interaction and customer hold time
  • Contacts transferred in by agent
  • Contacts transferred out by agent

Removed those from the report, and now the import is working.
@air720boarder
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Any guidance here? Super frustrating as these fields are pretty important.

@air720boarder
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Was this updated in the latest package?

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@air720boarder @dougjaso