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order-policy.php
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order-policy.php
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<html>
<head>
<?php include "stylesheets.php"
?>
<link rel="stylesheet" href="policy.css">
</head>
<body>
<?php include "nav.php" ?>
<div id = "container">
<div id = "banner">
<img class = "header" src = "images/header-image.jpg">
</div>
<div id = "inner-container">
<div class = "policy">
<h4 class = "policy-question">1. How to place my Order Online?</h4>
<p class = "answer">Ordering our Diesel and Heavy Duty Filters Online is quick and easy.
Just look through our products and when you see something you like,
just place the quantity you want in the box to the right of that product.
When you have finished adding products on that page,
click on the "add product to cart" button. If you would like to continue
Shopping, click the "continue shopping" button.
When you are finished with your shopping, click on the "Shipping Estimator"
button and receive an estimate of shipping costs for the products you have selected.
If everything is okay and you are ready to check out, click the "checkout" button to
proceed to the sign in page. If you are a new customer, you will have the option to
register with us before proceeding through checkout. This is a relatively straight
forward process. By signing up with us you will have the opportunity for discounted
shipping and sale prices from time to time.</p>
<h4 class = "policy-question">2. How will my order be shipped?</h4>
<p class = "answer">All orders shipped within the USA and Canada will be shipped via UPS or USPS.
You MUST contact us for international shipping, if you do not we may to charge for addition
costs incurred for shipping outside the US. Most international orders will be shipped via USPS
Priority Mail International.</p>
<h4 class = "policy-question">3. Can I track the status of my Order?</h4>
<p class = "answer">Yes. You can track your order. You should receive a confirmation letter after completing your purchase and a shipping confirmation letter
with a tracking number when your order has been packed and labeled for pickup and delivery.</p>
<p class = "answer">If you do not receive a confirmation email after 24 hours, it may be due to one of the
follow circumstances:</p>
<ul class = "list">
<li>Your Payment and Billing details are being reviewed again by our staff</li>
<li>Your item ordered is out of stock therefore is backordered</li>
<li>Online Purchase was made during a holiday or during the weekend.</li>
<li>Your email account settings are reading our emials as SPAM</li>
</ul>
<p class = "answer">It is normal procedure for one of our Support Staff to contact
you within 2 business days from date of order to inform you of any delays. If this
has not been done please don't hesitate to email us at [email protected]</p>
<h4 class = "policy-question">4. What if an item I've ordered is out of stock?</h4>
<p class = "answer">Although we make every effort to maintain supplies to satisfy our customers,
occasionally we are out of certain items. If an item is temporarily out of stock we'll have it on order already.
For orders that contain items not in stock, please allow 10 business days for your order to be shipped.
Most out of stock items will be received by us within 5 business days and we may need a day or two to restock
the items and get them shipped. For questions concerning out of stock items please email us at [email protected].</p>
<h4 class = "policy-question">5. What if I want to cancel my order?</h4>
<p class = "answer">
You may cancel your order but only if it has not been shipped or picked up. All cancelled orders will
incur a 15% restocking fee. Your Credit/Debit card will NOT be refunded; ALL refunds will be by company
check and sent to you by mail. To cancel your order, please contact our customer support team immediately
via email at [email protected].
</p>
<h4 class = "policy-question"> 6. Do I need an Email to make a purchase online?</h4>
<p class = "answer">Yes, a valid email address is another extra safeguard for identity verification.
We will also be communicating with you via email to confirm purchase, payment and shipment. All our
Special Exclusive Offers are also sent to you through email. Please be sure that your SPAM blockers
will accept emails from [email protected].</p>
</div>
<div class = "contact">
<h1>Contact Us</h1>
<textarea></textarea>
<button class = "submit">Submit</button>
</div>
</div>
</div>
<?php include "footer.php" ?>
</body>
</html>