From d879bc75fc9c73c72f075d7650ed766da3d20799 Mon Sep 17 00:00:00 2001 From: agreenbhm Date: Thu, 19 May 2016 16:28:59 -0400 Subject: [PATCH 1/3] Created README.MD Created README.MD --- README.md | 2 ++ 1 file changed, 2 insertions(+) create mode 100644 README.md diff --git a/README.md b/README.md new file mode 100644 index 0000000..cd68d29 --- /dev/null +++ b/README.md @@ -0,0 +1,2 @@ +# SpiceworksOutlookAddIn +An Outlook 2013/2016 add-in for performing various actions with Spiceworks tickets. From ce7a6df4c4459fb3528c9422050cb9951cf38145 Mon Sep 17 00:00:00 2001 From: agreenbhm Date: Thu, 19 May 2016 16:38:54 -0400 Subject: [PATCH 2/3] Update README.md --- README.md | 13 +++++++++++++ 1 file changed, 13 insertions(+) diff --git a/README.md b/README.md index cd68d29..fef6901 100644 --- a/README.md +++ b/README.md @@ -1,2 +1,15 @@ # SpiceworksOutlookAddIn An Outlook 2013/2016 add-in for performing various actions with Spiceworks tickets. + +This add-in allows you to perform various ticket commands quickly from within Outlook. The current features are: + +* Create a new ticket by forwarding an email (ticket created as original sender) +* Close a ticket +* Close a ticket and add a message +* Assign a ticket to another user + +My inspiration for creating this was the constant barrage of emails I receive from users who are not following proper procedure for IT support (aka emailing me directly rather than the helpdesk email account). With this add-in, when you receive an email from a user that should have gone to Spiceworks, just click the "Create Ticket" button and the message will be forwarded to the helpdesk email account with a "#created by" tag specifying the original sender of the message. + +Make sure you go into the Settings screen and specify at least the email address for Spiceworks. You can also add email addresses for other helpdesk employees, allowing you to assign tickets to those people on-demand. There are also options to automatically close the message once an action is performed and to disable various confirmation prompts. + +Oh yea, this add-in can perform actions on multiple tickets at a time, too! From 61517147c1e231a874d232b04a26f1d2bde4c9b5 Mon Sep 17 00:00:00 2001 From: agreenbhm Date: Thu, 19 May 2016 16:39:22 -0400 Subject: [PATCH 3/3] Update README.md --- README.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/README.md b/README.md index fef6901..889aedf 100644 --- a/README.md +++ b/README.md @@ -1,4 +1,4 @@ -# SpiceworksOutlookAddIn +# Spiceworks Outlook AddIn An Outlook 2013/2016 add-in for performing various actions with Spiceworks tickets. This add-in allows you to perform various ticket commands quickly from within Outlook. The current features are: