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Push notifications are not received anymore (iOS & Android) #17

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emich0u opened this issue Nov 8, 2022 · 0 comments
Open

Push notifications are not received anymore (iOS & Android) #17

emich0u opened this issue Nov 8, 2022 · 0 comments

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@emich0u
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emich0u commented Nov 8, 2022

Using:
react-native-freshchat-sdk: 4.0.3
react-native: 0.67.3

Push notifications are not received anymore on both iOS & Android; when trying to debug on Android via the link https://domain.freshchat.com/app/api/notif_debug?convId=conversation_id, we have this response:

"pushFailureReason":"The notification ID generated on the device and the GCM key on the server do not match","pushFailureRemedy":"Ensure that the GCM project ID on the device matches with the GCM server key. Also double check that the GCM server key on Hotline.io is correct.","gcmNotificationResult":{"result":{"errorCode":"MismatchSenderId"}

We are well receiving other push notifications but not Freshchat ones

Do you know what can be the problem here ? Thanks

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