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3.6.x Preview/Beta Branches do not allow Steam Deck to Sleep #1558

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xenrohachi opened this issue Jun 27, 2024 · 20 comments
Open

3.6.x Preview/Beta Branches do not allow Steam Deck to Sleep #1558

xenrohachi opened this issue Jun 27, 2024 · 20 comments

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@xenrohachi
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xenrohachi commented Jun 27, 2024 •
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  • Steam client version: 1719453458
  • SteamOS version: SteamOS 3.6.8 Beta
  • Opted into Steam client beta?: [Yes]
  • Opted into SteamOS beta?: [Yes]
  • Have you checked for updates in Settings > System?: [Yes]

Please describe your issue in as much detail as possible:

Beta/Preview Channels do not allow Steam Deck to go to sleep. Pressing power button will play sleep video, but after about 1-2 seconds the SD will play the "power on" sound and re-awaken. Uninstalled Decky to ensure it was not being caused by that. SD OLED, i have the stock Kingston 512GB NVMe

Edit: Uploaded System Report after bug, profile name: SpoopyToots

Steps for reproducing this issue:

  1. Be on Beta/Preview
  2. Press Power Button for Sleep
  3. Do not get sleep mode
@xenrohachi
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xenrohachi commented Jun 27, 2024 •
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$ cat /sys/power/pm_wakeup_irq
cat: /sys/power/pm_wakeup_irq: No data available

$ cat /proc/interrupts

 

           CPU0       CPU1       CPU2       CPU3       CPU4       CPU5       CPU6       CPU7       
  0:         45          0          0          0          0          0          0          0   IO-APIC    2-edge      timer
  1:         19          0          0          0          0          0         14          0   IO-APIC    1-edge      i8042
  4:         70          0          0          0        110          0          0          0   IO-APIC    4-edge      AMDI0010:02
  6:          0          0          0          0          0          0          0          0   IO-APIC    6-edge      AMDI0010:03
  7:       7177          0          0          0          0          0        665          0   IO-APIC    7-fasteoi   pinctrl_amd
  8:          0          0          0          0          0          1          0          0   IO-APIC    8-edge      rtc0
  9:       3400        369          0          0          0          0          0          0   IO-APIC    9-fasteoi   acpi
 10:      17219          0       1075          0          0          0          0          0   IO-APIC   10-edge      AMDI0010:00
 11:     471452          0          0        938          0          0          0          0   IO-APIC   11-edge      AMDI0010:01
 15:          0          0        176       1992          0          0          0          0   IO-APIC   15-edge      ttyS5
 25:          0          0          0          0          0          0          0          0  PCI-MSI-0000:00:01.2    0-edge      PCIe PME, aerdrv, pcie-dpc
 26:          0          0          0          0          0          0          0          0  PCI-MSI-0000:00:01.3    0-edge      PCIe PME, aerdrv, pcie-dpc
 27:          0          0          0          0          0          0          0          0  PCI-MSI-0000:00:01.4    0-edge      PCIe PME, aerdrv, pcie-dpc
 28:          0          0          0          0          0          0          0          0  PCI-MSI-0000:00:08.1    0-edge      PCIe PME
 29:          0          0          0          0          0          0          0          0  PCI-MSI-0000:00:08.2    0-edge      PCIe PME
 30:          0          0          0          0          0          0          0          0  PCI-MSI-0000:00:08.3    0-edge      PCIe PME
 32:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.3    0-edge      xhci_hcd
 33:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.3    1-edge      xhci_hcd
 34:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.3    2-edge      xhci_hcd
 35:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.3    3-edge      xhci_hcd
 36:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.3    4-edge      xhci_hcd
 37:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.3    5-edge      xhci_hcd
 38:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.3    6-edge      xhci_hcd
 39:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.3    7-edge      xhci_hcd
 41:     149780          0          0          0          0          0      12834          0  PCI-MSIX-0000:04:00.4    0-edge      xhci_hcd
 42:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.4    1-edge      xhci_hcd
 43:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.4    2-edge      xhci_hcd
 44:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.4    3-edge      xhci_hcd
 45:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.4    4-edge      xhci_hcd
 46:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.4    5-edge      xhci_hcd
 47:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.4    6-edge      xhci_hcd
 48:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.4    7-edge      xhci_hcd
 50:          0          0          0        120          0          0          0          0  PCI-MSIX-0000:01:00.0    0-edge      nvme0q0
 51:       5938          0          0          0          0          0          0          0  PCI-MSIX-0000:01:00.0    1-edge      nvme0q1
 52:          0       4483          0          0          0          0          0          0  PCI-MSIX-0000:01:00.0    2-edge      nvme0q2
 53:          0          0       7652          0          0          0          0          0  PCI-MSIX-0000:01:00.0    3-edge      nvme0q3
 54:          0          0          0       5825          0          0          0          0  PCI-MSIX-0000:01:00.0    4-edge      nvme0q4
 55:          0          0          0          0       6409          0          0          0  PCI-MSIX-0000:01:00.0    5-edge      nvme0q5
 56:          0          0          0          0          0       5904          0          0  PCI-MSIX-0000:01:00.0    6-edge      nvme0q6
 57:          0          0          0          0          0          0       6192          0  PCI-MSIX-0000:01:00.0    7-edge      nvme0q7
 58:          0          0          0          0          0          0          0       5364  PCI-MSIX-0000:01:00.0    8-edge      nvme0q8
 60:       4449        242          0          0          0          0          0          0  PCI-MSI-0000:02:00.0    0-edge      mmc0
 61:       7176          0          0          0          0          0        663          0  amd_gpio   84  FTS3528:00
 63:          0          0          0          0          0          0          0          0  PCI-MSIX-0000:04:00.2    0-edge      psp-1
 65:      26193          0          0          0       1205          0          0          0   IO-APIC   27-fasteoi   AudioDSP
 66:          0          0          0          0        392          0          0          0  PCI-MSI-0000:04:00.1    0-edge      snd_hda_intel:card0
 67:          1          0          0          0          0          0          1          0  amd_gpio   86  nau8821
 68:      38496          0          0          0          0          0          0          0  PCI-MSI-0000:03:00.0    0-edge      bhi, mhi, mhi, ce0, ce1, ce2, ce3, ce5, ce7, ce8, DP_EXT_IRQ, DP_EXT_IRQ, DP_EXT_IRQ, DP_EXT_IRQ, DP_EXT_IRQ, DP_EXT_IRQ, DP_EXT_IRQ, DP_EXT_IRQ, DP_EXT_IRQ, DP_EXT_IRQ
 69:     161459          0          0          0          0      12773          0          0  PCI-MSIX-0000:04:00.0    0-edge      amdgpu
NMI:          1          5          5          5          5          5        337          4   Non-maskable interrupts
LOC:     242344     232212     226364     199747     345582     156457     340875     160101   Local timer interrupts
SPU:          0          0          0          0          0          0          0          0   Spurious interrupts
PMI:          1          5          5          5          5          5        338          4   Performance monitoring interrupts
IWI:        525          1          5          0          0        500          0          0   IRQ work interrupts
RTR:          0          0          0          0          0          0          0          0   APIC ICR read retries
RES:       7204       8378       9580       7225       4669       4219       5169      22034   Rescheduling interrupts
CAL:     234238     233766     273941     234717     254323     233941     260024     279312   Function call interrupts
TLB:       9259       7618       9945       7137       8202       8341       9661      10152   TLB shootdowns
TRM:          0          0          0          0          0          0          0          0   Thermal event interrupts
THR:          0          0          0          0          0          0          0          0   Threshold APIC interrupts
DFR:          0          0          0          0          0          0          0          0   Deferred Error APIC interrupts
MCE:          0          0          0          0          0          0          0          0   Machine check exceptions
MCP:          4          3          3          3          3          3          3          3   Machine check polls
ERR:          0
MIS:          0
PIN:          0          0          0          0          0          0          0          0   Posted-interrupt notification event
NPI:          0          0          0          0          0          0          0          0   Nested posted-interrupt event
PIW:          0          0          0          0          0          0          0          0   Posted-interrupt wakeup event

$ uname -a Linux steamdeck 6.5.0-valve12-1-neptune-65-g1889664e19fc #1 SMP PREEMPT_DYNAMIC Fri, 21 Jun 2024 00:07:43 +0000 x86_64 GNU/Linux

@Managor
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Managor commented Jun 27, 2024

Turn off Bluetooth. That seems to be the root cause.

@xenrohachi
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Yup, that worked! lol

@lyndonguitar
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same thing for me

similar to this altho im not sure if its still an SSD related issue

submitted report
steamuser: lyndonguitar

@xenrohachi
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xenrohachi commented Jun 28, 2024 •
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Ok so it’s definitely Bluetooth related as you know. But even when you turn it off in Gaming Mode, it seems to turn itself back on in the background after some time. And it’s only able to be turned off in desktop mode.

BUT even when you turn it off in desktop mode, it’ll still turn itself back on. The last time it happened today: after i turned the Bluetooth off and returned to gaming mode, I put the SD to sleep. And it appeared to successfully shut down. About 2 minutes later the SD turned on by itself again. Went to desktop mode, Bluetooth was back on. I’ve uploaded 2 more system reports but only the last one should be relevant if you wanted to investigate further.

Thank you

@Managor
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Managor commented Jun 28, 2024

I managed to find a repro. Pair the same Steam Controller two times through bluetooth.

@lyndonguitar
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same thing for me

similar to this altho im not sure if its still an SSD related issue

submitted report steamuser: lyndonguitar

turning off bluetooth did not fix mine

submitted another report with the same username

@xenrohachi
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xenrohachi commented Jun 28, 2024 •
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I managed to find a repro. Pair the same Steam Controller two times through bluetooth.

Specifically a Steam Controller? i have one but never connected it to this SD. I did do this twice though with the Dualsense i usually use, same result.

Edit: Dusted off my old Steam Controller, same result

@xenrohachi
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xenrohachi commented Jun 28, 2024 •
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Ok so maybe a bit of progress? I deleted all my previously paired devices. And turned off "allow device to wake SD" on all of them before deleting. Successfully went to sleep. Re-paired Dualsense, kept "allow to wake" on, still sleeping. Will report if the issue returns.

Sleeps with BT enabled as well.

@xenrohachi
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After a couple of days, the issue always seems to come back after some time. The only consistent solution I've had is to have no previously paired devices and turn the bluetooth on then off in the Steam UI. That will make the issue go away temporarily again. This issue only started happening on the 3.6 branch. I was on Preview before and had to switch to Beta to make the issue go away. Now that Beta is on 3.6, the issue is present again.

@ajaxjiang96
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I've run into the same issue. Was connected to my AirPods Pro. The screen turns back on right after the sleep mode animation.

@gaelkerchenbaum
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gaelkerchenbaum commented Jul 11, 2024 •
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Same issue here on the OLED deck. Pressing the sleep button on Preview wakes up immediately after the sleep animation. I had to reverse to Main. It has happened for me even with the previous fix in beta.

Bluetooth is turned off.

@montek92
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montek92 commented Jul 11, 2024 •
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Some time ago the console fell asleep normally. After one of the updates, I noticed that NFS Unbound wouldn't go to sleep (and it did!) - the console wakes up after pressing the POWER button. I thought - okay, EA probably messed something up. And I discovered that the EABackground background service was preventing the console from falling asleep. I give up.

I played non-steam games for some time and had no problem sleeping.

The new season of Last Epoch came out yesterday and... I turn the game off and the console wakes up after I turn it off!
E.g. Diablo 4 sleeps without any problems (STEAM version)
I downloaded the "pause game" plugin but it doesn't help (it helps with Fallout 4, because I also have trouble sleeping)
SteamOS 3.7 and 3.6.8 (OLED)
For test i back to 3.5.8 and sleep work very well...

@KonstantinAlexeevich
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I have same problem.
I tried:

  • Toggle "Use as Wake Move" in customization tab
  • Updates from beta and preview branches
  • Disable bluetooth
  • Extract sd card
  • Factory Reset
  • "Re-image Steam Deck" from usb here

All of this points not working for me. It's so sad.

@KonstantinAlexeevich
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KonstantinAlexeevich commented Jul 28, 2024 •
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I сreate system report after "wrong sleep mode".

$ uname -a
Linux steamdeck 6.5.0-valve12-1-neptune-65-g1889664e19fc #1 SMP PREEMPT_DYNAMIC Fri, 21 Jun 2024 00:07:43 +0000 x86_64 GNU/Linux

Stock SSD: phison esmp001tkb5c3-e19ts

SteamDeck Oled

systemreport_20240728150852.txt
konsole_.txt

@lostgoat
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lostgoat commented Jul 29, 2024 •
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@KonstantinAlexeevich do you have any USB devices plugged in?

Your system report says that your deck is not going to sleep due to a USB device requesting immediate wakeup.

Does your system suspend correctly if you switch to the stable channel?

@KonstantinAlexeevich
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KonstantinAlexeevich commented Jul 29, 2024 •
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@lostgoat

Yesterday maybe usb was plugged in.
Today I maded "Re-image Steam Deck" again and update to latest version by stable channel

(deck@steamdeck ~)$ uname -a
Linux steamdeck 6.1.52-valve16-1-neptune-61 #1 SMP PREEMPT_DYNAMIC Tue, 06 Feb 2024 00:51:49 +0000 x86_64 GNU/Linux

After that I do:

  • run steam deck
  • create system report
  • push power button
  • after few seconds steam deck awake itself again
  • create system report

No one USB device wasn't plugged in this time

reports:
systemreport-20240729182345.txt
systemreport-20240729182442.txt

@KonstantinAlexeevich
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After awake my deck has no sound and a must shutdown it before I can play with sound.
This is my root problem.

@KonstantinAlexeevich
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@lostgoat

Could you tell me, may be it is hardware problem?

@KonstantinAlexeevich
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@lostgoat
I tried installed windows, format ssd, and reimage steam deck again. It's not working.
Is it possible to fix that by changing SSD?

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8 participants
@lostgoat @KonstantinAlexeevich @ajaxjiang96 @xenrohachi @Managor @lyndonguitar @gaelkerchenbaum @montek92