diff --git a/docs/hardware/VIVE/sranipal.mdx b/docs/hardware/VIVE/sranipal.mdx index a88af45f..f9c672bb 100644 --- a/docs/hardware/VIVE/sranipal.mdx +++ b/docs/hardware/VIVE/sranipal.mdx @@ -67,8 +67,10 @@ The recommended version to use as of now (May 2023): 2. Run the installer and complete the installation process :::info -The installer for v1.3.1.1 has a known failure point during installation: **Error 1001**. It is not entirely clear why it happens. -All we know is that it is a meaningless, "VIVE Moment" kind of error. +The installer for v1.3.1.1 has a known failure point during installation: **Error 1001**. It is not entirely clear why it happens +in **all** of the cases, but most of the time it's because of either another version of +SRanipal being present on the system, or an uninstall of a previous version +not finishing properly. :::
-In case you encounter this error when attempting to install SRanipal v1.3.1.1, you can try working around it: +In case you encounter this error while attempting to install SRanipal v1.3.1.1, +try this first:Remove-Service -Name "SRanipalService"