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Cant't receive a refund. #200

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AnnaMohr83 opened this issue May 23, 2024 · 25 comments
Open

Cant't receive a refund. #200

AnnaMohr83 opened this issue May 23, 2024 · 25 comments
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bug Something isn't working Ongoing swap

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@AnnaMohr83
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I should have been able to receive a refund because the transaction was unsuccessful

I never received a refund.

I can't cancel the transaction because my BTC is locked.

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@AnnaMohr83 AnnaMohr83 added the bug Something isn't working label May 23, 2024
@binarybaron
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What state is your swap in? What is displayed in the GUI?

@AnnaMohr83
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AnnaMohr83 commented May 24, 2024 via email

@binarybaron
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Has the Bitcoin transaction been confirmed? It should say so on the screen (0 confirmations)

@AnnaMohr83
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AnnaMohr83 commented May 24, 2024 via email

@AnnaMohr83
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AnnaMohr83 commented May 24, 2024 via email

@binarybaron
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I can't see the image unfortunately. You need to go to the actual github issue page to attach an image.

The Bitcoin lock transaction hasn't been confirmed yet. This means that the swap hasn't started yet and if it hasn't by now it might be that it won't be able to complete.
You need to wait until the transaction is confirmed and then you need to wait 12 hours and then you can refund your Bitcoin.

@AnnaMohr83
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AnnaMohr83 commented May 25, 2024 via email

@AnnaMohr83
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AnnaMohr83 commented May 28, 2024 via email

@binarybaron
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Has the transaction been confirmed?

@AnnaMohr83
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AnnaMohr83 commented May 28, 2024 via email

@binarybaron
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I have made a Github issue to introduce a new feature to allow you to recover those funds but it'll take a while for this to be implemented (comit-network/xmr-btc-swap#1664)

For the time being you can do one of two things:

  1. Wait for the transaction to be confirmed and as soon as it gets confirmed, you have to wait 12 hours. After those 12 hours have passed you can refund the swap.
  2. You can download the swap command line tool and execute the export-bitcoin-wallet command. You can then import that wallet into Feather Wallet and then you can send the unconfirmed funds to a Bitcoin address you control. If you want to do this I can help guide you through the process.
  3. You can send me the seed phrase of the GUI and I can recover the funds for you (I'll execute the steps above for you on my machine). You have to trust me not to steal funds here. I'm offering this to you. You can decide if you want to do it.

@AnnaMohr83
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AnnaMohr83 commented May 31, 2024 via email

@binarybaron
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I'm refering to the seed phrase of the UnstoppableSwap GUI, not of the Monero Wallet GUI. It's located in C:\Users\YOUR_USERNAME\AppData\Roaming\xmr-btc-swap\cli\mainnet\seed.pem (assuming you are on Windows). You can send it to me via Matrix (@binarybaron:matrix.org) or via E-Mail ([email protected]). Please also attach a Bitcoin address you want the funds to be sent to.

@AnnaMohr83
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AnnaMohr83 commented Jun 3, 2024 via email

@AnnaMohr83
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AnnaMohr83 commented Jun 5, 2024 via email

@binarybaron
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Hey, assuming the transaction is still unconfirmed please follow the following steps:

  1. Download and extract the swap tool from https://github.com/comit-network/xmr-btc-swap/releases/tag/0.12.1 to your desktop
  2. Open PowerShell
  3. Navigate to the desktop: cd Desktop
  4. Execute the following command: ./swap --data-base-dir C:\Users\YOUR_USERNAME\AppData\Roaming\xmr-btc-swap\cli monero-recovery export-bitcoin-wallet
  5. Download Sparrow Wallet
  6. Follow the steps here to import the wallet into Sparrow Wallet
  7. Go to the transactions tab, find the unconfirmed transaction. Right click -> Cancel Transaction -> Follow the steps

Let me know if you encounter any problems or need any help with the process. I apologise for the inconvenience, we are still trying to figure out the root cause of this.

@AnnaMohr83
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AnnaMohr83 commented Jun 15, 2024 via email

@pscopic
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pscopic commented Jun 20, 2024

I'm going to need some assistance. These directions are not working for me.

Which step are you stuck on?

@AnnaMohr83
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AnnaMohr83 commented Jun 21, 2024 via email

@AnnaMohr83
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AnnaMohr83 commented Jun 21, 2024 via email

@pscopic
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pscopic commented Jun 22, 2024

I can't get past steps 3-4.

Could you please be more explicit as to why you can't get past steps 3-4 as listed by @binarybaron? What happens when you try? Could you please include either a screenshot or at minimum a copy paste of what error message is returned when you try to run the swap tool from the powershell command line in step 4?

Precise detail is necessary if you want a useful response.

  1. Download and extract the swap tool from https://github.com/comit-network/xmr-btc-swap/releases/tag/0.12.1 to your desktop
  2. Open PowerShell
  3. Navigate to the desktop: cd Desktop
  4. Execute the following command: ./swap --data-base-dir C:\Users\YOUR_USERNAME\AppData\Roaming\xmr-btc-swap\cli monero-recovery export-bitcoin-wallet
  5. Download Sparrow Wallet
  6. Follow the steps here to import the wallet into Sparrow Wallet
  7. Go to the transactions tab, find the unconfirmed transaction. Right click -> Cancel Transaction -> Follow the steps

@AnnaMohr83
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AnnaMohr83 commented Jul 22, 2024 via email

@binarybaron
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Has the transaction been confirmed yet? You can write me an email at [email protected] if you want to have a one-on-one chat via text.

@AnnaMohr83
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AnnaMohr83 commented Jul 23, 2024 via email

@binarybaron
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I never received an email from you. Has the issue been resolved?

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Labels
bug Something isn't working Ongoing swap
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