diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
index b32bf9597..8aa6147cf 100644
--- a/.github/ISSUE_TEMPLATE/config.yml
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -11,8 +11,8 @@ contact_links:
   -
     name: "Help! My Types Are Missing!"
     about: "This is likely a configuration problem.  Check our README"
-    url: "https://typestrong.org/ts-node/docs/types"
+    url: "https://typestrong.org/ts-node/docs/troubleshooting#missing-types"
   -
     name: "TSError or SyntaxError"
-    about: "These errors come from TypeScript and node, respectively.  Use StackOverflow or Discord for usage and configuration help."
+    about: "These errors come from TypeScript and node, respectively.  Use Discussions or Discord for usage and configuration help."
     url: "https://typestrong.org/ts-node/docs/troubleshooting"
diff --git a/src/index.ts b/src/index.ts
index dafc9f85d..b4ca47e47 100644
--- a/src/index.ts
+++ b/src/index.ts
@@ -1071,9 +1071,13 @@ export function createFromPreloadedConfig(
       };
 
       getTypeInfo = (code: string, fileName: string, position: number) => {
-        updateMemoryCache(code, fileName);
+        const normalizedFileName = normalizeSlashes(fileName);
+        updateMemoryCache(code, normalizedFileName);
 
-        const info = service.getQuickInfoAtPosition(fileName, position);
+        const info = service.getQuickInfoAtPosition(
+          normalizedFileName,
+          position
+        );
         const name = ts.displayPartsToString(info ? info.displayParts : []);
         const comment = ts.displayPartsToString(info ? info.documentation : []);
 
@@ -1257,9 +1261,10 @@ export function createFromPreloadedConfig(
       };
 
       getTypeInfo = (code: string, fileName: string, position: number) => {
-        updateMemoryCache(code, fileName);
+        const normalizedFileName = normalizeSlashes(fileName);
+        updateMemoryCache(code, normalizedFileName);
 
-        const sourceFile = builderProgram.getSourceFile(fileName);
+        const sourceFile = builderProgram.getSourceFile(normalizedFileName);
         if (!sourceFile)
           throw new TypeError(`Unable to read file: ${fileName}`);