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Perhaps the "Time Out" error page needs to be changed from the Tatoeba Maintenance Mode page. #1524

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ckjpn opened this issue Dec 10, 2017 · 4 comments
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enhancement Issue that describes a problem that requires a change in the current functionalities of Tatoeba.

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@ckjpn
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ckjpn commented Dec 10, 2017

The current page that is shown when tatoeba.org is slow is misleading.

Tatoeba is currently unavailable. We are sorry for the inconvenience. You can check our blog or Twitter for more information.
Tatoeba aktuale maldisponeblas. Ni bedaŭras la ĝenon. Vi povas viziti nian blogon aŭ Twitter por pliaj informoj.
तातोएबा इस वक़्त अनुपलब्ध है। असुविधा के लिए हमें खेद है। अधिक जानकारी के लिये आप हमारा ब्लॉग या ट्विटर देख सकते हैं।
Tatoeba está temporalmente fuera de servicio. Lamentamos los inconvenientes. Para mayor información, consulte nuestro blog o Twitter.
etc.

I have gotten this page a number of times in the past month.

@ckjpn ckjpn changed the title Perhaps the "Time Out" error page needs to be changed from "Tatoeba is currently unavailable. We are sorry for the inconvenience. You can check our blog or Twitter for more information." Perhaps the "Time Out" error page needs to be changed from "Tatoeba is currently unavailable." Dec 11, 2017
@ckjpn ckjpn changed the title Perhaps the "Time Out" error page needs to be changed from "Tatoeba is currently unavailable." Perhaps the "Time Out" error page needs to be changed from the Tatoeba Maintenance Mode page. Dec 11, 2017
@trang trang added the enhancement Issue that describes a problem that requires a change in the current functionalities of Tatoeba. label May 23, 2018
@ckjpn
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ckjpn commented Feb 2, 2019

I still think this needs to be changed.
The implication is that tatoeba.org is now offline, when in actuality, it's only a time-out error.

screen shot 2019-02-02 at 14 12 48

@jiru
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jiru commented Mar 4, 2019

I think we can solve this issue by having separate pages configured in nginx for:

  1. 503/504 → timeout → new page: try again later, please report if the problem persists
  2. 502 → php-fpm down or file maintenance.mode exists → our current error page
  3. 500 → php error → new page: we messed up, please report

@ckjpn
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ckjpn commented Dec 30, 2019

Today, I've seen this page multiple times.
It's not confusing to me, since I know what's happening, but I imagine it would be confusing to new members or members who have recently joined.

Perhaps it might be a good idea to go ahead and create the 503/504 error message in English and then ask members to translate the message into other languages.

Perhaps something like this.

Timeout Error

Try again later.

Please report this problem to [email protected] if the problem persists.

@ckjpn
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ckjpn commented Feb 15, 2022

February 14, 2022 had less than 1,000 new sentences added. This is rare. I wonder if the misleading "time-out error" message might mean that members don't try to reload the page, but give up using the site for the day. A number of us realize that all we need to do is reload the page, but it might not be so obvious for many.

I got more than one of these this morning, my time.

Screen Shot 2022-02-15 at 8 53 03

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