Add support statement entries to troubleshooting (#808)

xml/cap_troubleshooting.xml

@@ -22,6 +22,30 @@
   release must deploy successfully, with no failed pods, before deploying the
   next release.
  </para>
+ <para>
+  Before proceeding with in depth troubleshooting, ensure the following have
+  been met as defined in the Support Statement at <xref linkend="sec-cap-support-statement"/>.
+ </para>
+ <orderedlist>
+   <listitem>
+    <para>
+     The &kube; cluster satisfies the Requirements listed here at
+     <link xlink:href="https://documentation.suse.com/suse-cap/&productnumber;/html/cap-guides/cha-cap-depl-kube-requirements.html#sec-cap-changes-kube-reqs"/>.
+    </para>
+   </listitem>
+   <listitem>
+    <para>
+     The <filename>kube-ready-state-check.sh</filename> script has been run on
+     the target &kube; cluster and does not show any configuration problems.
+    </para>
+   </listitem>
+   <listitem>
+    <para>
+     A &suse; Services or Sales Engineer has verified that &productname; works
+     correctly on the target &kube; cluster.
+    </para>
+   </listitem>
+  </orderedlist>
  <sect1 xml:id="sec-cap-tbl-logging">
   <title>Logging</title>
 

xml/common_intro_support_statement_i.xml

@@ -4,7 +4,7 @@
   <!ENTITY % entities SYSTEM "entity-decl.ent">
     %entities;
 ]>
-<sect1 version="5.0" xmlns="http://docbook.org/ns/docbook"
+<sect1 version="5.0" xmlns="http://docbook.org/ns/docbook" xml:id="sec-cap-support-statement"
  xmlns:xi="http://www.w3.org/2001/XInclude"
  xmlns:xlink="http://www.w3.org/1999/xlink">
  <title>Support Statement for &productname;</title>