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This feature adds the ability to evaluate user engagement on the channels. |
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{% hint style="info" %} Engagement Dashboard is Rocket.Chat Enterprise feature. {% endhint %}
The Rocket.Chat engagement dashboard gives you great insights into users, messages, and channel activities.
To access this menu, navigate to Administration > Workspace > Engagement Dashboard
You can download the data for any matrix you want in CSV, using the download button at the top left.
The user tab shows you the following matrices.
New users: The new users matrix represents the total number of new users for a select period. You can also see the number by which users increased/decreased from the last interval of the select period.
Active users: It represents the total number of users using the application daily, weekly and monthly. You can also see the number by which active users increased/decreased, as shown below:
Users by the time of day: It represents the total number of users by time of the day for a select period of time. The darker the color of the brick, the more users are online at that time. You can also check the exact count of users for an hour by hovering over the mouse cursor on the respective brick.
When is the chat busier?: It represents the time by day or hour when your chat is busier.
The Messages tab shows you the following engagement matrices.
Messages Sent: It represents the total number of messages sent for a select period of time. You can also see the number by which the sent message count increased/decreased from the last interval of a select period.
Where are the messages being sent?: It represents the public, private, and top 5 most popular channels to which the most messages are being sent for a select period of time.
This table shows you the count of messages being sent and the increment/decrement of count from the last interval for a selected period for all your channels. You can also download this information in a CSV file.