Status is not correctly updated after update to 6.6.0

[jfrede]

Description:

After updating to version 6.6.0 the status of a person is only updated when the page is reloaded.
In version 5.5.x this worked fine.

Steps to reproduce:

1. update to Version 6.6.0
2. update your status
3. watch status on another user

Expected behavior:

Status update when somebody changes status

Actual behavior:

Status will not be updated, only when i reload the page.

Server Setup Information:

• Version of Rocket.Chat Server: 6.6.0
• Operating System: debian 12
• Deployment Method: docker
• Number of Running Instances: 1
• DB Replicaset Oplog: 128
• NodeJS Version: from docker 6.6.0 Container
• MongoDB Version: 5.0 (docker)

Client Setup Information

• Desktop App or Browser Version: Google Chrome Version 121.0.6167.139 (Offizieller Build) (64-Bit)
• Operating System: Linux (OpenSUSE Leap 15.5 and Debian12)

Additional context

Relevant logs:

[lovekyleman]

Users always online here

[Gummikavalier]

I confirm this issue too in RC 6.6.0. Reload makes it change, but otherwise remains stuck to current state.

[k3tiv]

Same problem here
server: 6.6.0
desktop app: 3.9.12

[PranitPatil03]

Hello @jfrede

I have tested this in my own environment and noticed that the User status updates in real-time. I also have a video demonstrating the entire process.

Rocket.Chat.Issue.2.mp4

[JoeLynnTurner1]

I have the same problem after upgrading from version 6.4.4 to 6.6.0. Status are not updated, only need reload the page.
Snap installation.

[jfrede]

Hello @PranitPatil03

I've also done a Video with the Server log open.

vokoscreenNG-2024-02-10_17-29-41.mp4

[chotaire]

We're suffering the same problem, upgraded to 6.6.0 via docker-compose. However, a reload of the page still shows everyone as online in the list of direct messages on the left and within the memberlist of a channel. No reload (no matter if deleting cache or not) will fix this. Restarting the docker stack finally sets people offline who're actually offline. We're using an apache reverse proxy. @sampaiodiego maybe take a look into this when you're back from the weekend.

[xcpdq]

Having the same issue too. After upgrading to 6.0.0 (Enterprise license) via docker-compose almost all of our team members are showing as online. Tested Reload and Reload ignoring cache, same issue. Also, notifications don't work well anymore too. DM's no longer have the sound.

[ugzv]

Having the same issue too. After upgrading to 6.0.0 (Enterprise license) via docker-compose almost all of our team members are showing as online. Tested Reload and Reload ignoring cache, same issue. Also, notifications don't work well anymore too. DM's no longer have the sound.

Same here. I hope this will be resolved soon.

[mvvvmd]

Same issue with community server v6.6.0, snap on Ubuntu 20.04, with the latest clients & in the browser. We tested the client snap, flatpak & .deb, multiple users affected. We also reset user status because this resolved status issues before.

sudo rocketchat-server.mongo

use parties

db.usersSessions.deleteMany({})
db.users.updateMany({status:"online"},{$set:{status:"offline"}})
exit

[sampaiodiego]

thx guys for letting me know about this.. I noticed this as well last week and asked some colleagues to take a look, they came up with the following PR the same day this issue was opened 😬 #31723

we'll probably have a patch release soon

[Gummikavalier]

Tested and working in RC 6.6.1.

Shift-reload was required for the web client. Maybe plain F5 would have been enough too.

[lovekyleman]

Tested and working in RC 6.6.1.

Shift-reload was required for the web client. Maybe plain F5 would have been enough too.

6.6.1. On rocketchat iOS app I see all users online. Users status bug isn't fixed

[sampaiodiego]

@jfrede thanks for detailed report and video.. I'd appreciate if you can test out 6.6.1, the issue you showed was fixed on that version.

everyone else still having issues pls add more details on issue #31768

[jfrede]

Sry i can't test this on my environment because the docker containers are only build for releases not for release candidates and i don't want to build the container by my own.

[sampaiodiego]

@jfrede 6.6.1 is not actually a release candidate.. 6.6.1 final is already available as Docker containers

[jfrede]

Yes installed it today and works fine tnx for your work.

[pythys]

The problem is not resolved in 6.6.1

[chotaire]

Yeah, it has returned to us too, using 6.6.1 (docker). People always showing as online and active, if they were ever online once (likely using the web browser) after the stack has restarted. Even in the middle of the night everyone is online green. This issue needs to be revisited.

[sampaiodiego]

thx for the reports everyone, this is the fix for this new buggy behavior #31833