diff --git a/apps/meteor/app/livechat/server/api/lib/visitors.js b/apps/meteor/app/livechat/server/api/lib/visitors.js
index 3823193189dc..cfa62ead68d6 100644
--- a/apps/meteor/app/livechat/server/api/lib/visitors.js
+++ b/apps/meteor/app/livechat/server/api/lib/visitors.js
@@ -141,6 +141,7 @@ export async function findVisitorsByEmailOrPhoneOrNameOrUsernameOrCustomField({
 	const { cursor, totalCount } = await LivechatVisitors.findPaginatedVisitorsByEmailOrPhoneOrNameOrUsernameOrCustomField(
 		emailOrPhone,
 		nameOrUsername,
+		allowedCF,
 		{
 			sort: sort || { ts: -1 },
 			skip: offset,
@@ -154,7 +155,6 @@ export async function findVisitorsByEmailOrPhoneOrNameOrUsernameOrCustomField({
 				lastChat: 1,
 			},
 		},
-		allowedCF,
 	);
 
 	const [visitors, total] = await Promise.all([cursor.toArray(), totalCount]);
diff --git a/apps/meteor/app/livechat/server/api/v1/contact.ts b/apps/meteor/app/livechat/server/api/v1/contact.ts
index fc41daa3b605..f0c49ce5d776 100644
--- a/apps/meteor/app/livechat/server/api/v1/contact.ts
+++ b/apps/meteor/app/livechat/server/api/v1/contact.ts
@@ -1,6 +1,7 @@
 import { Match, check } from 'meteor/check';
 import { Meteor } from 'meteor/meteor';
 import { LivechatCustomField, LivechatVisitors } from '@rocket.chat/models';
+import { escapeRegExp } from '@rocket.chat/string-helpers';
 
 import { API } from '../../../../api/server';
 import { Contacts } from '../../lib/Contacts';
@@ -54,21 +55,18 @@ API.v1.addRoute(
 			if (!email && !phone && !custom) {
 				throw new Meteor.Error('error-invalid-params');
 			}
-			let foundCF = {};
-			if (custom) {
+			const foundCF = (async () => {
+				if (!custom) {
+					return {};
+				}
+
 				const customObj = Object.fromEntries(Array.from(new URLSearchParams(custom)));
-				const customFields = await LivechatCustomField.findMatchingCustomFields(
-					'visitor',
-					true,
-					{},
-					{ _id: { $in: Object.keys(customObj) } },
-				)
-					.map(({ _id }) => _id)
-					.map((id: string) => [id, customObj[id]])
-					.toArray();
 
-				foundCF = Object.fromEntries(customFields);
-			}
+				const customFields = await LivechatCustomField.findMatchingCustomFieldsByIds(Object.keys(customObj), 'visitor', true).toArray();
+
+				return Object.fromEntries(customFields.map(({ _id }) => [`livechatData.${_id}`, new RegExp(escapeRegExp(customObj[_id], 'i'))]));
+			})();
+
 			const contact = await LivechatVisitors.findOneByEmailAndPhoneAndCustomField(email, phone, foundCF);
 			return API.v1.success({ contact });
 		},
diff --git a/apps/meteor/server/models/raw/LivechatCustomField.ts b/apps/meteor/server/models/raw/LivechatCustomField.ts
index d9a31a895098..be37341a8464 100644
--- a/apps/meteor/server/models/raw/LivechatCustomField.ts
+++ b/apps/meteor/server/models/raw/LivechatCustomField.ts
@@ -20,13 +20,26 @@ export class LivechatCustomFieldRaw extends BaseRaw<ILivechatCustomField> implem
 	findMatchingCustomFields(
 		scope: ILivechatCustomField['scope'],
 		searchable = true,
-		options: FindOptions<ILivechatCustomField> = {},
-		extraFilter: { [key: string]: string | string[] | { [key: string]: string | string[] } } = {},
+		options?: FindOptions<ILivechatCustomField>,
 	): FindCursor<ILivechatCustomField> {
 		const query = {
 			scope,
 			searchable,
-			...extraFilter,
+		};
+
+		return this.find(query, options);
+	}
+
+	findMatchingCustomFieldsByIds(
+		ids: ILivechatCustomField['_id'][],
+		scope: ILivechatCustomField['scope'],
+		searchable = true,
+		options?: FindOptions<ILivechatCustomField>,
+	): FindCursor<ILivechatCustomField> {
+		const query = {
+			_id: { $in: ids },
+			scope,
+			searchable,
 		};
 
 		return this.find(query, options);
diff --git a/apps/meteor/server/models/raw/LivechatVisitors.ts b/apps/meteor/server/models/raw/LivechatVisitors.ts
index 7d84bf6672ae..e87ec9496df7 100644
--- a/apps/meteor/server/models/raw/LivechatVisitors.ts
+++ b/apps/meteor/server/models/raw/LivechatVisitors.ts
@@ -162,8 +162,8 @@ export class LivechatVisitorsRaw extends BaseRaw<ILivechatVisitor> implements IL
 	async findPaginatedVisitorsByEmailOrPhoneOrNameOrUsernameOrCustomField(
 		emailOrPhone: string,
 		nameOrUsername: RegExp,
-		options: FindOptions<ILivechatVisitor>,
 		allowedCustomFields: string[] = [],
+		options?: FindOptions<ILivechatVisitor>,
 	): Promise<FindPaginated<FindCursor<ILivechatVisitor>>> {
 		const query = {
 			$or: [
@@ -180,7 +180,6 @@ export class LivechatVisitorsRaw extends BaseRaw<ILivechatVisitor> implements IL
 					username: nameOrUsername,
 				},
 				// nameorusername is a clean regex, so we should be good
-
 				...allowedCustomFields.map((c: string) => ({ [`livechatData.${c}`]: nameOrUsername })),
 			],
 		};
@@ -198,14 +197,7 @@ export class LivechatVisitorsRaw extends BaseRaw<ILivechatVisitor> implements IL
 			{
 				...(email && { visitorEmails: { address: email } }),
 				...(phone && { phone: { phoneNumber: phone } }),
-				...(customFields &&
-					Object.keys(customFields).length &&
-					Object.fromEntries(
-						Object.keys(customFields).map((fieldName: string) => [
-							`livechatData.${fieldName}`,
-							new RegExp(escapeRegExp(customFields[fieldName]), 'i'),
-						]),
-					)),
+				...customFields,
 			},
 		);
 
diff --git a/packages/model-typings/src/models/ILivechatCustomFieldModel.ts b/packages/model-typings/src/models/ILivechatCustomFieldModel.ts
index af2a035e3933..ebe7f420868a 100644
--- a/packages/model-typings/src/models/ILivechatCustomFieldModel.ts
+++ b/packages/model-typings/src/models/ILivechatCustomFieldModel.ts
@@ -10,7 +10,12 @@ export interface ILivechatCustomFieldModel extends IBaseModel<ILivechatCustomFie
 	findMatchingCustomFields(
 		scope: ILivechatCustomField['scope'],
 		searchable: boolean,
-		options: FindOptions<ILivechatCustomField>,
-		extraFilter: { [key: string]: string | string[] | { [key: string]: string | string[] } },
+		options?: FindOptions<ILivechatCustomField>,
+	): FindCursor<ILivechatCustomField>;
+	findMatchingCustomFieldsByIds(
+		ids: ILivechatCustomField['_id'][],
+		scope: ILivechatCustomField['scope'],
+		searchable: boolean,
+		options?: FindOptions<ILivechatCustomField>,
 	): FindCursor<ILivechatCustomField>;
 }