Unable to start 2.10.0 on MacOS

[mkjaer]

My Setup

• Operating System: MacOS 10.13.1 (I also tried latest 10.13.2 beta)
• App Version: 2.10.0

• I have tested with the latest version
• I can simulate the issue easily

Description

Install the 2.10.0 dmg file and it crashes with this crash report.
Installing the 2.9.0 dmg file works.

Path:                  /Applications/Rocket.Chat+.app/Contents/MacOS/Rocket.Chat+
Identifier:            chat.rocket
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Rocket.Chat+ [1574]
User ID:               501

Date/Time:             2017-11-08 10:45:10.649 +0400
OS Version:            Mac OS X 10.13.1 (17B48)
Report Version:        12
Anonymous UUID:        C8B22324-C29C-7E43-CC25-90CA3157DA6E


Time Awake Since Boot: 260 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (Code Signature Invalid)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
--> 
    __TEXT                 000000010abe9000-000000010abea000 [    4K] r-x/rwx SM=COW  

Thread 0 Crashed:
0   ???                           	0x0000000112e2f19c _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000
  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x00007ffee5016c28
   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000
  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
  rip: 0x0000000112e2f19c  rfl: 0x0000000000000200  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x00000000
Trap Number:     0


Binary Images:
       0x10abe9000 -        0x10abe9ff7 +??? (0) <CB63147A-C9DC-308B-8CA1-EE92A5042E8E> (null)
       0x112e2e000 -        0x112e7898f +??? (519.2.1) <CD85EFBA-B9D6-3FD5-B777-A23B2DDEF192> (null)

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 748
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=424K resident=0K(0%) swapped_out_or_unallocated=424K(100%)
Writable regions: Total=8404K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8404K(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
STACK GUARD                       56.0M        2 
Stack                             8192K        2 
__DATA                             228K        4 
__LINKEDIT                         120K        3 
__TEXT                             304K        3 
shared memory                        8K        3 
===========                     =======  ======= 
TOTAL                             64.6M       11 

Model: MacBookPro11,3, BootROM MBP112.0142.B00, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)
Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Network Service: VPN, IPSec, utun3
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Current Behavior

Crash

Expected Behavior

Start of the app

[DanielRuf]

I guess https://www.macstadium.com/solutions/ or any other solution provider for macOS testing makes sense as 2.9.0 and 2.10.0 do not really work on Sierra. cc @macstadium

https://xcloud.me

Relevant: https://stackoverflow.com/q/7308039/753676

[alexbrazier]

Sorry about this, got a fix in for it now which should be released soon 😄

[andreas-bulling]

@alexbrazier did you actually test the client on different platforms before releasing it? I am rather surprised that such a fundamental problem was not identified before...

[artur-ios-dev]

@alexbrazier I could be beta testing (macOS version) if there are any beta builds released anywhere? Do not have time to build it myself though. Just let me know.

[alexbrazier]

@andreas-bulling we do test on different platforms, however it seems that this issue was related to using different certificates to build the app, which is why the issue wasn't spotted. In this case we did not do enough testing.

@artrmz Thanks, I have uploaded the dmg here to test: https://drive.google.com/file/d/1H_Xhj1RO4ukcDutJUxUGSt3kop6n_dhI/view?usp=sharing

In the future to avoid these issues we may look into starting a beta channel where we can get people to test the app before the main release.

[artur-ios-dev]

@alexbrazier Getting warning right now:

Pressing OK leaves the app with the empty view (grey background).

[alexbrazier]

@artrmz this is due to an old issue where the window preferences file contains invalid values. You can resolve it by clearing the app data or deleting or modifying the window preferences file to remove decimals. The file should be located in user/Library/Application Support/Rocket.Chat+ I can put in a fix for this as well so this isn’t necessary.

…

On 9 Nov 2017, at 09:20, Artur Rymarz ***@***.***> wrote: @alexbrazier Getting warning right now: Pressing OK leaves the app with the empty view (grey background). — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[artur-ios-dev]

@alexbrazier I have tried removing the Rocket.Chat+ folder from Application Support and still same thing happens.

[GeiserX]

Same error on a Debian x64 machine.

[mkjaer]

2.10.1 seems to fix this issue. Thanks.