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Keys are not loading - MacOs #4931

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suqram opened this issue Oct 24, 2020 · 8 comments
Closed

Keys are not loading - MacOs #4931

suqram opened this issue Oct 24, 2020 · 8 comments

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@suqram
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suqram commented Oct 24, 2020

Version: 2020.4.104 (Mac App Store version)
Environment: macOS Catalina 10.15.7
Redis Server Version: 4.0.14 (Redis for Azure, 3x13GB cluster)

Steps to reproduce:

  1. Open RDM
  2. Connect to Redis cluster (problem seems to only exist in cluster environments)
  3. Try to open a key (message pack compressed rows)

Expected result: Display of key rows and values

Actual Result: Screen says: Loading key: from db0, but nothing more happens.

Log excerpt:
Screenshot 2020-10-25 at 00 36 55

@suqram
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suqram commented Oct 24, 2020

Seems to be a duplicate of #4920, but this is with the Mac AppStore version

@uglide
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uglide commented Oct 28, 2020

@suqram thanks for the bug report, most likely it is duplicate of #4920 but we currently have issues with publishing new builds to AppStore (build is stuck under review) so if possible please try latest DMG build from our website (start free trial) https://rdm.dev

@uglide
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uglide commented Nov 3, 2020

@suqram Could you please test latest 2020.5.137 build from AppStore?

@suqram
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suqram commented Nov 3, 2020

Sorry for the delay. I have tested the new release in Mac AppStore now, and it sort of solved the issue, but others appeared instead. I will mention them here, but feel free to direct me to open new issues.
MessagePack disappeared from the View as list. And (and this only happens when connected to cluster) when I open a folder and select the first key, RDM gets stuck in a loop (see image) and only way to exit RDM is to use force close.
RDM

@uglide
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uglide commented Nov 4, 2020

@suqram thanks for the feedback. Could you please provide a screenshot of the "View as" dropdown?

@suqram
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suqram commented Nov 4, 2020

Here is the dropdown.
Screenshot 2020-11-04 at 11 25 11
From the log file:
image

@uglide
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uglide commented Nov 16, 2020

@suqram Could you try preview build from the website rdm-2020.6.267.dmg?

It includes a fix for the problem you described above.

@uglide
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uglide commented Nov 30, 2020

@suqram Fixed version was released to App Store. Please let me know if you still experience any of the described issues.

@uglide uglide closed this as completed Nov 30, 2020
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