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Basic Technical Support

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Charlie edited this page Apr 8, 2019 · 1 revision

Find GTA V Version

  • Navigate to the location of GTA5.exe
  • Right click GTA5.exe
  • Click "properties".
  • Click "details".
  • Your GTA Version is the "File version".

Up to date?

  • Ensure you have no pending game updates for GTA V.

Legit or Pirate Copy

  • FiveM will only work on legally obtained versions of GTA V. If you pirated your game then FiveM will not work.

Steam/CD/Social Club?

  • Where did you get the game from? Where do you launch it?

Find Windows Version

  • Press Windows Key + R
  • Enter "winver" into the run dialog box and click "ok" or press the enter key.
  • A window will popup with your Windows information.
  • Included the OS and Version in your Technical Support post. (E.g. Windows 10 Version 1803)

Did you try to delete caches.xml and try again?

  • Your caches.xml file can be found in your FiveM application data folder.¹

¹This folder will be where you installed FiveM or in %localappdata%

Error screenshot (if any) System specifications What did you do to get this issue? What server did you get this issue on? CitizenFX.log file .dmp files/report IDs

If an issue with starting: GTA V folder screenshot GTA V/update/x64/dlcpacks screenshot Filepath to FiveM folder FiveM client folder screenshot Did you try to disable/uninstall your Anti-virus?

Also add what you already tried so far.

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