InternalServiceFault when calling bing ads reporting with no details to what the actual error is.

[michaeldereje-simplybusiness]

D, [2023-03-22T18:36:05.776124 #1] DEBUG -- : HTTPI /peer POST request to reporting.api.bingads.microsoft.com (httpclient)
I, [2023-03-22T18:36:06.041355 #1]  INFO -- : SOAP response (status 200)
D, [2023-03-22T18:36:06.042613 #1] DEBUG -- : <?xml version="1.0"?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
  <s:Body>
    <s:Fault>
      <faultcode xmlns:a="http://schemas.microsoft.com/net/2005/12/windowscommunicationfoundation/dispatcher">a:InternalServiceFault</faultcode>
      <faultstring>The server was unable to process the request due to an internal error.  For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the &lt;serviceDebug&gt; configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.</faultstring>
    </s:Fault>
  </s:Body>
</s:Envelope>

---

Document Details

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• ID: 9ce8faae-d025-994d-6811-73bff109f772
• Version Independent ID: 8d80eb5c-5ab6-52d1-cd89-acfb45463195
• Content: AdPerformanceReportRequest Data Object - Reporting - Microsoft Advertising API
• Content Source: advertising/bingads-13/reporting-service/adperformancereportrequest.md
• Service: bing-ads
• Sub-service: reporting-api
• GitHub Login: @jonmeyers
• Microsoft Alias: jonmeyers

[michaeldereje-simplybusiness]

This is what the request looks like.

 <?xml version="1.0" encoding="UTF-8"?>
<env:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="https://bingads.microsoft.com/Reporting/v13" xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ins0="http://schemas.microsoft.com/2003/10/Serialization/Arrays" xmlns:ins1="https://adapi.microsoft.com" xmlns:arr="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
 <env:Header>
    <tns:DeveloperToken>ANOTHER_TOKEN</tns:DeveloperToken>
    <tns:AuthenticationToken>SOME_TOKEN</tns:AuthenticationToken>
  </env:Header>
  <env:Body>
    <tns:SubmitGenerateReportRequest>
      <tns:ReportRequest>
        <tns:Format>Csv</tns:Format>
        <tns:ReportName>AdPerformanceReport</tns:ReportName>
        <tns:Aggregation>Daily</tns:Aggregation>
        <tns:Columns>
          <tns:AdPerformanceReportColumn>AccountId</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AccountName</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AccountNumber</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AdId</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AdType</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AdGroupId</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AdGroupName</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AdGroupStatus</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AdTitle</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AdDescription</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AdDistribution</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>BidMatchType</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>CampaignId</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>CampaignName</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>CampaignStatus</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>DeliveredMatchType</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>DestinationUrl</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>DeviceType</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>Network</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>Path1</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>Path2</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>TitlePart1</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>TitlePart2</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>TimePeriod</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>AveragePosition</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>Clicks</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>Impressions</tns:AdPerformanceReportColumn>
          <tns:AdPerformanceReportColumn>Spend</tns:AdPerformanceReportColumn>
        </tns:Columns>
        <tns:Scope>
          <tns:AccountIds>
            <arr:long>123123</arr:long>
          </tns:AccountIds>
        </tns:Scope>
        <tns:Time>
          <tns:CustomDateRangeEnd>
            <tns:Day>21</tns:Day>
            <tns:Month>3</tns:Month>
            <tns:Year>2023</tns:Year>
          </tns:CustomDateRangeEnd>
          <tns:CustomDateRangeStart>
            <tns:Day>14</tns:Day>
            <tns:Month>3</tns:Month>
            <tns:Year>2023</tns:Year>
          </tns:CustomDateRangeStart>
        </tns:Time>
      </tns:ReportRequest>
      <tns:attributes>
        <tns:ReportRequest>
          <xmlns:i>http://www.w3.org/2001/XMLSchema-instance</xmlns:i>
          <i:type>tns:AdPerformanceReportRequest</i:type>
        </tns:ReportRequest>
      </tns:attributes>
    </tns:SubmitGenerateReportRequest>
  </env:Body>
</env:Envelope>

[nghuuquyen]

I got the same problem :(
I have no ideas because don't know what is cause of error.

[timjnz]

Same problem. Look's like it's a internal error in their API.

[russfisher0]

Same here. Even after implementing their suggested 1, 5, and 20 minute retries I can't get this to succeed between 04:00-05:00 UTC. Works more reliably around 14:00 UTC, but still with sporadic failures.

https://learn.microsoft.com/en-us/advertising/transaction-message/error-codes-messages