[Bug]: Password/Biometric Login Loop on v 7.34.1 #12322
Labels
regression-prod-7.34.1
Sev1-high
An issue that may have caused fund loss or access to wallet in the past & may still be ongoing
team-mobile-platform
type-bug
Something isn't working
Comments
kylanhurt
added
team-mobile-platform
Sev1-high
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Another user report, MM version 7.34.1, iPhone SE IOS 17.6.1. Pending ips file 80a6c9a1-f881-43cc-be12-c35b7e1aa87f.mp4 |
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Additional IOS and Android crash logs |
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Have had multiple users come back and state that updating to 7.35.0 has had no effect and they are still stuck in a log in loop. Even after disabling biometrics to try with password only. |
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Describe the bug
Some MetaMask users on both Android and iOS, will enter their password and confirm. The Keyboard and Password disappear and nothing happens, they are not logged in. The user can repeat this behavior indefinitely and they get stuck in a log in loop.
Seems to happen with Biometrics also, the prompt comes up confirming the biometric login (the circle tick on iOS) and the user stays on the Log in screen with no progress, and this is able to be repeated. Disabling Biometrics from the device settings does not have any effect on whether the user can log in with their password.
Expected behavior
User enters their password, or uses their biometric login, and they are able to proceed past the initial login screen and access their wallet.
Screenshots/Recordings
Video.mov
WhatsApp.Video.2024-11-14.at.06.44.01.mp4
Steps to reproduce
Error messages or log output
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In production (default)
Version
7.34.1
Build type
None
Device
Apple iPhone, Samsung
Operating system
iOS, Android
Additional context
Users have been on both iOS 18 and 18.1, still pending additional Screen recordings and crash logs.
This is not visible to all users, Currently at around 8-10 reported cases, however many of them do not have their SRP backed up or are trying to access imported accounts that are not backed up either. Could potentially lead to loss of funds if they reinstall the app.
Severity
No response
The text was updated successfully, but these errors were encountered: