rs-fw-update d415 works fine but show xioctl(UVCIOC_CTRL_QUERY) error

[pmirabel]

Hi,

I'm using a D415 device attached (USB type: 3.2) to a Debian stretch board with librealsense 2.40.
If i rs-fw-update -f /data/fw/rs/D4XX_FW_Image-5.12.9.0.bin in a terminal, I can see 30/11 20:19:32,715 ERROR [140478469534464] (types.h:313) get_xu(...). xioctl(UVCIOC_CTRL_QUERY) failed Last Error: No such device but right after, upgrade continue with no error.

if I do it through a bash script when attached device is not up to date I get a :
nothing to do, run again with -h for help

And when device is up to date :
update to FW: /(...)/D4XX_FW_Image-5.12.9.0.bin but that's all, script stops here.

Any advice ?

[MartyG-RealSense]

Hi @pmirabel Using RealSense Viewer or rs-fw-update to update firmware is recommended. If you do need to incorporate firmware update into your application as a script though, the discussion in the link below provides programming advice.

#4416

If you would prefer to use rs-fw-update as you did in your original attempt and you encounter No such device, is that message followed by a RSB_USB_STATUS_ACCESS message? If it is, that may indicate a permissions problem.

#7521

[pmirabel]

Hi @pmirabel Using RealSense Viewer or rs-fw-update to update firmware is recommended. If you do need to incorporate firmware update into your application as a script though, the discussion in the link below provides programming advice.

#4416

Thank you, very much, I will take some time to figure out if I really need to script this. My original issue was caused by messed up installation of my system! sorry about that.

If you would prefer to use rs-fw-update as you did in your original attempt and you encounter No such device, is that message followed by a RSB_USB_STATUS_ACCESS message? If it is, that may indicate a permissions problem.

#7521

This message continue to pop once each time I execute the rs-fw-update tool.

[140478469534464] (types.h:313) get_xu(...). xioctl(UVCIOC_CTRL_QUERY) failed Last Error: No such device

Can it be somehow related to kernel? Do you now if there is any way to see more debug message?

[MartyG-RealSense]

Any time that there is an error that contains ioctl(UVCIOC_CTRL_QUERY), I would suspect a kernel conflict first.

You can set the error logging level of librealsense.

https://dev.intelrealsense.com/docs/troubleshooting#section-enable-lib-real-sense-log

https://dev.intelrealsense.com/docs/librealsense-error-handling-scheme#section-errors-warnings-and-exceptions

[MartyG-RealSense]

Hi @anhTuanBrycen I am a 400 Series and SR30x specialist. I am not able to handle L515 and T265 cases, as they are the responsibility of other RealSense team members.

[anhTuan0712]

Hi @anhTuanBrycen I am a 400 Series and SR30x specialist. I am not able to handle L515 and T265 cases, as they are the responsibility of other RealSense team members.

Hi MartyG-RealSense ,Thank you for your feedback,!

[MartyG-RealSense]

Hi @pmirabel Do you require further assistance with this case, please?

[MartyG-RealSense]

Case closed due to no further comments received.