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D415 RGB sensor issues #6845

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Erandurthil opened this issue Jul 16, 2020 · 3 comments
Closed

D415 RGB sensor issues #6845

Erandurthil opened this issue Jul 16, 2020 · 3 comments

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@Erandurthil
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Erandurthil commented Jul 16, 2020

Required Info
Camera Model D415
Firmware Version 5.12.6.0
Operating System & Version Debian
Kernel Version (Linux Only) 5.3
Platform PC
SDK Version 2
Language C++

Issue Description

I discovered that both my D415's, one being new out of the box, have the same issue under Linux but not under Windows.
They show a single, partial line of green pixel's in the bottom right corner in both the Realsense-Viewer 2D streams, and the examples provided in the SDK. However those green pixels don't appear in the 3D view of the Realsense-Viewer.

Using the same cameras and the same examples, this issue did not occur on windows.
This person has the same exact pattern with a different camera model and reported it about two weeks ago, so I don't think this is an calibration or hardware issue, since both on-chip and dynamic calibration did not alleviate the issue, maybe something going wrong with reading or mapping the color buffer ?

Linux Screenshots

Realsense Viewer 3D view (Linux):
image

Pointcloud Example (Linux):
image

Multicam Example (Linux):
image

Windows Screenshots

Multicam Example(Windows):
image

Pointcloud Example(Windows):
image

@MartyG-RealSense
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MartyG-RealSense commented Jul 16, 2020

Would it be possible to do a build of librealsense for Linux using the backend installation method please? It requires an internet connection but is not dependent on Linux versions or kernel versions and does not need patching, as dependencies are installed over the internet. This should help to deal with any problems that might be being caused by patching or kernel related issues.

The first step if not already done is to download a source-code zip file from the "Assets" list at the bottom of the release page information:

https://github.com/IntelRealSense/librealsense/releases

image

Then please follow the installation instructions for the backend method in the link below:

#6710 (comment)

@Erandurthil
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Thanks, that solved the issue !

@MartyG-RealSense
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Great news - thanks so much for the update!

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