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Error messages after updating from 2.30 to 2.34 on MacOS #6189

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dyoo-dev opened this issue Apr 2, 2020 · 2 comments
Closed

Error messages after updating from 2.30 to 2.34 on MacOS #6189

dyoo-dev opened this issue Apr 2, 2020 · 2 comments

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@dyoo-dev
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dyoo-dev commented Apr 2, 2020

Required Info
Camera Model D435
Firmware Version 05.12.03.00
Operating System & Version macOS Mojave
SDK Version 2.34.0, master

Issue Description

After update SDK from 2.30 to 2.34, when I run realsense-viewer, I have a bunch of the following error messages and the visualization has severe latency of 1 or 2 secs.
Please give me any suggestions to fix this.
Thanks in advance.

02/04 10:49:01,010 ERROR [0x700004519000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,033 ERROR [0x70000482b000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,099 ERROR [0x70000482b000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,133 WARNING [0x70000461f000] (messenger-libusb.cpp:42) control_transfer returned error, index: 768, error: Operation timed out, number: 60
 02/04 10:49:01,209 ERROR [0x700004519000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,232 ERROR [0x70000482b000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,268 WARNING [0x70000461f000] (messenger-libusb.cpp:42) control_transfer returned error, index: 768, error: Operation timed out, number: 60
 02/04 10:49:01,341 ERROR [0x70000482b000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,352 WARNING [0x70000461f000] (messenger-libusb.cpp:42) control_transfer returned error, index: 768, error: Operation timed out, number: 60
 02/04 10:49:01,426 ERROR [0x700004519000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,437 WARNING [0x70000461f000] (messenger-libusb.cpp:42) control_transfer returned error, index: 768, error: Operation timed out, number: 60
 02/04 10:49:01,511 ERROR [0x70000482b000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,564 ERROR [0x700004519000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,586 ERROR [0x70000482b000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
 02/04 10:49:01,630 ERROR [0x70000482b000] (types.h:307) get_device_time_ms() took too long (more then 2 mSecs)
@MartyG-RealSense
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MartyG-RealSense commented Apr 2, 2020

I upgraded to 2.34.0 myself and are experiencing the same error with the RealSense Viewer on a Windows NUC PC with firmware version 5.12.03.00 and a RealSense D435i camera. The same error occurred on both USB2 and USB 3 connections.

It looks as though the error comes from a file called global_timestamp_reader.cpp and a fix is in the works to stop get_device_time_ms from being called from the frame thread.

#6150

image

@MartyG-RealSense
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MartyG-RealSense commented Apr 26, 2020

Closed due to no further comments being received.

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