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Cannot login after being invited to an organization #2602

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itsaalexk opened this issue Oct 17, 2024 · 2 comments
Open

Cannot login after being invited to an organization #2602

itsaalexk opened this issue Oct 17, 2024 · 2 comments

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@itsaalexk
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Bug Description

Issue: After receiving an invitation to join an organization, the activation link in the email does not work as expected. Clicking the link results in a login page, and despite attempting to log in, access to the organization is not granted.

•	When I click the invitation link in the email, I’m redirected to a login screen. Upon trying to log in, I receive an error message stating that no account exists with my email.
•	Additionally, attempting to log in via Google displays a “null null” username and returns a BAD_REQUEST error.
•	I also attempted to reset my password, but I did not receive any password reset email.

This issue occurs specifically when I am invited to an organization. I am unable to access the organization even after multiple attempts with different login methods.

Steps to Reproduce

1.	Send an invitation to an email address to join an organization.
2.	Open the invitation email and click the activation link.
3.	The link redirects to a login page.
4.	Try logging in with the email address or Google.
•	For email: It states no account exists with the provided email.
•	For Google: The username appears as “null null” and results in a BAD_REQUEST error.
5.	Attempt to reset the password, but no reset email is received.

Expected Behavior

Upon clicking the activation link, I should be successfully logged in and granted access to the organization without errors.

Screenshots

If relevant, include screenshots to better illustrate the problem.

Platform

The issue was reproduced across multiple browsers, indicating it is likely a system-level issue.

Additional Context

This might be related to a configuration issue within the organization setup or could be an internal bug within the system. It’s affecting only the process of being invited and granted access to organizations.

@akhilmhdh
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@itsaalexk Can you check the signup is disabled in admin panel of server?

https://infisical.com/docs/documentation/platform/admin-panel/server-admin

@itsaalexk
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Turns out that was the problem. The organization had restricted signup option. But I would suggest to disable email invitation if that option is disabled or to let know to the organization that you cannot invite more people when signup is disabled.

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