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dynamic services are being closed without user intervention #1709

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Tracked by #1543
GitHK opened this issue Sep 10, 2024 · 2 comments
Closed
Tracked by #1543

dynamic services are being closed without user intervention #1709

GitHK opened this issue Sep 10, 2024 · 2 comments
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type:bug Issue that prevents to perform a certain task, features that don't work as t

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@GitHK
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GitHK commented Sep 10, 2024

On deployments where we do not have a policy for services to be closed down automatically (like osparc.io), after a period of inactivity, we are observing that users report issues with service being closed out of the blue without their intervention.

The issue

Services are unexpectedly closed by the garbage collector. There are multiple reports for the issue like:

Other issues which makes above situation worse

  1. the platform does not properly report that the services has been shut down. Services still appear to be in (blue tick) running status. There is already an issue for this (Service state driven by the backend #1175). Work is in progress (backend PR) but was paused due to other higher priorities. It will still require followup PRs.

  2. Platform does not notify users and platform does not log the reasons why a service was closed. This makes supporting user harder since it's very hard to figure out what triggered a service to close.

@GitHK GitHK self-assigned this Sep 10, 2024
@GitHK GitHK added the type:bug Issue that prevents to perform a certain task, features that don't work as t label Sep 10, 2024
@GitHK
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GitHK commented Sep 10, 2024

TN's service406fe863-34d5-45d5-8cd1-1524c1337827 was hit by this at 7:13 UTC today. No FE call to close the service only other plausible cause is GC.

@GitHK GitHK changed the title dynamic services are being closed witht user intervention dynamic services are being closed without user intervention Sep 12, 2024
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GitHK commented Oct 28, 2024

this can be closed since it's similar to ITISFoundation/osparc-simcore#6087

@GitHK GitHK closed this as completed Oct 28, 2024
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