Report on metric reaction times

[fniessink]

User story

As a quality manager I want to report on the timeliness of actions in response to metrics not meeting their targets so I can show to management and clients that the quality management process is functioning adequately even if metrics themselves may not be meeting all their targets at a specific moment in time.

Acceptance criteria

• Quality-time shows per metric how much time is left to react
• The required reaction times can be set per metric status

Assumptions

• No new data, except for the required reaction times, needs to be stored in the database. We already keep track of the status start date.

Open issues

• Exact text of the popup.

Related issues

• Metrics with a status don't always have a status start date #4327

Out of scope

• Making response time configurable per metric, subject, etc.
• Having a different required response time for metrics that become red with/without accepted technical debt
• Reporting historic response times over a period of time.
• Taking working days/weekends into account

Tasks

Components

Frontend

• Add a new report configuration tab "Expected reaction times"
  • Add a field for each status (except green, blue, and grey) to set a required reaction time in days, defaults red = 7 days, yellow = 21 days, white = 3 days
• Add a reaction time column to the metrics table: "Time left to react"
  • If the status is red, yellow, or white, show the time left in days
    • If the time left is negative, show "0" with a red background semantic ui Label
    • The cell has a popup with a text like "The status is X. You have Y days left to address this metric. Change the reaction times in the report header"
  • If the metric status is green, grey (without end date) or blue, leave empty.
  • If the metric status is grey with an end date, show that.
  • Make sure the column can be hidden via de settings panel.
  • Make sure the column can be sorted.

External server

• Use the /api/v3/report/<report_uuid>/attribute/<report_attribute> endpoint to set the expected reaction times using the attribute names expected_reaction_time_white, ..._red and ...yellow. So, no changes required to the external server.

Documentation

• Update changelog
• Add instruction to user manual
• Update screenshots

[Sebastiaan127001]

#vote