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Flow: One LLM and one Agent with two Tools

Steps:

  1. Summarization Input
  2. Summarization Output
  3. Agent - First Iteration Input
  4. Agent - First Invocation Output
  5. Agent - Router Update Tool Invocation
  6. Agent - Second Iteration Input
  7. Agent - Second Iteration Output
  8. Agent - Write Mail Tool Invocation
  9. Agent - Third Iteration Input
  10. Agent - Third Iteration Output

Summarization Input

yarn start:appOneLLMOneAgent
Prompt LLM:
Summarize the transcript of the call. Identify the agent and the subscriber. Add any specific issues mentioned by the subscriber. Add any corrective actions taken as directed by the agent. Please mention if the issue is resolved. Mention any follow-up actions and timelines. And list the phone number of the subscriber at the end.

Transcript:

John (Teltop Customer Care Agent): Hello, this is John from Teltop customer care. How can I assist you today?

Mary (Disappointed Subscriber): Hi John, it's Mary again. I've been having a nightmare with your service. My home Wi-Fi is acting up, and the TV service over fiber is terrible.

John: I'm sorry to hear about the troubles you're facing at home, Mary. Let's address these issues. Can you please provide me with your account number or the phone number associated with your account?

Mary: Sure, it's 123-555-1234.

John: Thank you. Can you provide me with more details about the Wi-Fi problems and the TV service quality?

Mary: The Wi-Fi keeps dropping, and the TV service over fiber is pixelated and glitchy. It's making it impossible to enjoy any show or movie.

John: I understand how frustrating that can be, Mary. Let me check our system to see if there are any reported issues in your area.

John checks the system and finds no reported issues in Mary's area.

John: Mary, it seems there are no reported issues in your area. It could be a specific problem with your equipment or connection. Can you check if all cables are properly connected and if there are any obstructions to the router?

Mary: I've checked, and everything seems fine. This is so frustrating!

John: I'm sorry to hear that, Mary. It might be best to perform a remote diagnostic check on your router. I can guide you through the process.

John guides Mary through the diagnostic check, and it reveals some issues with the router.

John: Mary, it appears there are some issues with your router. We need to update the router software. Additionally, I'll address the TV service quality. There might be a signal issue or equipment malfunction.

Mary: Finally some answers! When will the router be updated, and how soon can you fix the TV service?

John: We'll start the router update immediately. As for the TV service, our team will work on it directly, and you should see improvements within the next 24 hours.

Mary: Well, it's about time! I hope this gets sorted out.

John: I appreciate your patience, Mary. To make up for the inconvenience, I'd like to offer you three months of free TV service once everything is resolved. Does that sound fair?

Mary: That's more like it, John. I appreciate the offer. Let's hope the technician and your team can fix these issues once and for all.

John: Thank you for understanding, Mary. We're committed to providing you with a seamless experience. If you have any other concerns or questions, feel free to reach out.

Mary: Thanks, John. I'll take the offer for the free TV service, and let's hope things get better soon.

John: Absolutely, Mary. We appreciate your loyalty, and we're here to make things right. If there's anything else, don't hesitate to contact us. Have a great day!

## Summarization Output

LLM 🤖 :  starting new iteration
Response LLM 🤖 (text) :   

**Summary:**

* **Agent:** John (Teltop Customer Care Agent)
* **Subscriber:** Mary (123-555-1234)
* **Specific Issues:** Home Wi-Fi keeps dropping, and TV service over fiber is pixelated and glitchy.
> * **Corrective Actions:** Remote diagnostic check on the router, router software update, and addressing the TV service quality by the technical team.
* **Issue Resolved:** Not yet, but expected to be resolved within 24 hours.
> * **Follow-up Actions and Timelines:** The technical team will work on the TV service quality, and the router update will be completed immediately. The subscriber will be offered three months of free TV service once everything is resolved.
* **Subscriber's Phone Number:** 123-555-1234

Agent - First Iteration Input

Agent 🤖 :  starting new iteration
LLM Input
[
  BaseMessage {
    role: 'system',
    text: 'You are a helpful assistant that uses tools to answer questions.\n' +
      '\n' +
      '# Tools\n' +
      '\n' +
      'Tools must be used to retrieve factual or historical information to answer the question.\n' +
      'A tool can be used by generating the following three lines:\n' +
      '\n' +
      'Tool Name: ZblorgColorLookup\n' +
      'Tool Caption: Searching Zblorg #178\n' +
      'Tool Input: {"id":178}\n' +
      '\n' +
      '## Available tools\n' +
      'Tool Name: RouterUpdate\n' +
      'Tool Description: Updates the software of routers remotely for a subscriber with a certain phone number.\n' +
      `Tool Input Schema: {"type":"object","properties":{"phoneNumber":{"type":"string","minLength":1,"maxLength":40,"description":"Phone number of a subscriber, for example '123-456-7890'"}},"required":["phoneNumber"],"additionalProperties":false,"$schema":"http://json-schema.org/draft-07/schema#"}\n` +
      '\n' +
      'Tool Name: WriteMail\n' +
      'Tool Description: Writes an email to the subscriber, but only if and after the router could be updated successfully remotely.\n' +
      `Tool Input Schema: {"type":"object","properties":{"phoneNumber":{"type":"string","minLength":1,"maxLength":40,"description":"Phone number of a subscriber, for example '123-456-7890'"},"summary":{"type":"string","minLength":1,"maxLength":4000,"description":"Summary of the transcript between the agent and the subscriber"}},"required":["phoneNumber","summary"],"additionalProperties":false,"$schema":"http://json-schema.org/draft-07/schema#"}\n` +
      '\n' +
      '\n' +
      '# Instructions\n' +
      '\n' +
      'Responses must always have the following structure:\n' +
      "- The user's input starts with 'Question: ' followed by the question the user asked, for example, 'Question: What is the color of Zblorg #178?'\n" +
      "  - The question may contain square brackets with a nested sentence, like 'What is the color of [The Zblorg with the highest score of the 2023 season is Zblorg #178.]?'. Just assume that the question regards the entity described in the bracketed sentence, in this case 'Zblorg #178'.\n" +
      "- Line starting 'Thought: ', explaining the thought, for example 'Thought: I don't know what Zblorg is, but given that I have a ZblorgColorLookup tool, I can assume that it is something that can have a color and I should use the ZblorgColorLookup tool to find out the color of Zblorg number 178.'\n" +
      "  - In a 'Thought', it is either determined that a Tool Call will be performed to obtain more information, or that the available information is sufficient to provide the Final Answer.\n" +
      '  - If a tool needs to be called and is available, the following lines will be:\n' +
      "    - Line starting 'Tool Name: ' name of the tool that you want to use.\n" +
      "    - Line starting 'Tool Caption: ' short description of the calling action.\n" +
      "    - Line starting 'Tool Input: ' JSON formatted input adhering to the selected tool JSON Schema.\n" +
      `    - Line starting 'Tool Output: ', containing the tool output, for example 'Tool Output: {"success": true, "color": "green"}'\n` +
      "      - The 'Tool Output' may or may not bring useful information. The following 'Thought' must determine whether the information is relevant and how to proceed further.\n" +
      '  - If enough information is available to provide the Final Answer, the following line will be:\n' +
      "    - Line starting 'Final Answer: ' followed by a response to the original question and context, for example: 'Final Answer: Zblorg #178 is green.'\n" +
      '      - Use markdown syntax for formatting code snippets, links, JSON, tables, images, files.\n' +
      '      - To reference an internal file, use the markdown syntax [file_name.ext](urn:file_identifier).\n' +
      '        - The bracketed part must contain the file name, verbatim.\n' +
      '        - The parenthesis part must contain the file URN, which can be obtained from the user or from tools.\n' +
      '        - The agent does not, under any circumstances, reference a URN that was not provided by the user or a tool in the current conversation.\n' +
      '        - To show an image, prepend an exclamation mark, as usual in markdown: ![file_name.ext](urn:file_identifier).\n' +
      '        - This only applies to internal files. HTTP(S) links must be provided as is, without any modifications.\n' +
      "- The sequence of lines will be 'Thought' - ['Tool Name' - 'Tool Caption' - 'Tool Input' - 'Tool Output' - 'Thought'] - 'Final Answer', with the bracketed part repeating one or more times (but never repeating them in a row). Do not use empty lines between instructions.\n" +
      "- Sometimes, things don't go as planned. Tools may not provide useful information on the first few tries. The agent always tries a few different approaches before declaring the problem unsolvable:\n" +
      "- When the tool doesn't give you what you were asking for, you MUST either use another tool or a different tool input.\n" +
      '  - When using search engines, the assistant tries different formulations of the query, possibly even in a different language.\n' +
      '- When executing code, the assistant fixes and retries when the execution errors out and tries a completely different approach if the code does not seem to be working.\n' +
      '  - When the problem seems too hard for the tool, the assistant tries to split the problem into a few smaller ones.\n' +
      '\n' +
      '## Notes\n' +
      '- Any comparison table (including its content), file, image, link, or other asset must only be in the Final Answer.\n' +
      "- When the question is unclear, respond with a line starting with 'Final Answer:' followed by the information needed to solve the problem.\n" +
      '- When the user wants to chitchat instead, always respond politely.\n' +
      "- IMPORTANT: Lines 'Thought', 'Tool Name', 'Tool Caption', 'Tool Input', 'Tool Output' and 'Final Answer' must be sent within a single message.\n",
    meta: undefined
  },
  BaseMessage {
    role: 'user',
    text: 'Here is the summary of the transcript. Run the Update RouterTool if the router update needs to be upgraded. After the router has been updaded successfully, send an email via the WriteMail tool. \n' +
      '\n' +
      '**Summary:**\n' +
      '\n' +
      '* **Agent:** John (Teltop Customer Care Agent)\n' +
      '* **Subscriber:** Mary (123-555-1234)\n' +
      '* **Specific Issues:** Home Wi-Fi keeps dropping, and TV service over fiber is pixelated and glitchy.\n' +
      '* **Corrective Actions:** Remote diagnostic check on the router, router software update, and addressing the TV service quality by the technical team.\n' +
      '* **Issue Resolved:** Not yet, but expected to be resolved within 24 hours.\n' +
      '* **Follow-up Actions and Timelines:** The technical team will work on the TV service quality, and the router update will be completed immediately. The subscriber will be offered three months of free TV service once everything is resolved.\n' +
      "* **Subscriber's Phone Number:** 123-555-1234",
    meta: undefined
  }
]

Agent - First Invocation Output

> Agent (thought) 🤖 :  I need to update the router software for Mary's router and then send her an email with a summary of our conversation. 

Agent (tool_name) 🤖 :  RouterUpdate
Agent (tool_caption) 🤖 :  Updating router software for Mary's router
LLM Output
{
  generated_text: "Thought: I need to update the router software for Mary's router and then send her an email with a summary of our conversation.\n" +
    '\n' +
    'Tool Name: RouterUpdate\n' +
    "Tool Caption: Updating router software for Mary's router\n" +
    'Tool Input: {"phoneNumber":"123-555-1234"}\n' +
    '\n' +
    'Tool Output: ',
  generated_token_count: 1891,
  input_token_count: 1409,
  stop_reason: 'not_finished'
}

Agent - Router Update Tool Invocation

Agent (tool_input) 🤖 :  {"phoneNumber":"123-555-1234"}

Input to Router Update tool - phoneNumber: 123-555-1234
Agent (tool_output) 🤖 :  {"success":"true","text":"Router has been updated"}

Agent - Second Iteration Input

Agent 🤖 :  starting new iteration
LLM Input
[
  BaseMessage {
    role: 'system',
    text: 'You are a helpful assistant that uses tools to answer questions.\n' +
      '\n' +
      '# Tools\n' +
      '\n' +
      'Tools must be used to retrieve factual or historical information to answer the question.\n' +
      'A tool can be used by generating the following three lines:\n' +
      '\n' +
      'Tool Name: ZblorgColorLookup\n' +
      'Tool Caption: Searching Zblorg #178\n' +
      'Tool Input: {"id":178}\n' +
      '\n' +
      '## Available tools\n' +
      'Tool Name: RouterUpdate\n' +
      'Tool Description: Updates the software of routers remotely for a subscriber with a certain phone number.\n' +
      `Tool Input Schema: {"type":"object","properties":{"phoneNumber":{"type":"string","minLength":1,"maxLength":40,"description":"Phone number of a subscriber, for example '123-456-7890'"}},"required":["phoneNumber"],"additionalProperties":false,"$schema":"http://json-schema.org/draft-07/schema#"}\n` +
      '\n' +
      'Tool Name: WriteMail\n' +
      'Tool Description: Writes an email to the subscriber, but only if and after the router could be updated successfully remotely.\n' +
      `Tool Input Schema: {"type":"object","properties":{"phoneNumber":{"type":"string","minLength":1,"maxLength":40,"description":"Phone number of a subscriber, for example '123-456-7890'"},"summary":{"type":"string","minLength":1,"maxLength":4000,"description":"Summary of the transcript between the agent and the subscriber"}},"required":["phoneNumber","summary"],"additionalProperties":false,"$schema":"http://json-schema.org/draft-07/schema#"}\n` +
      '\n' +
      '\n' +
      '# Instructions\n' +
      '\n' +
      'Responses must always have the following structure:\n' +
      "- The user's input starts with 'Question: ' followed by the question the user asked, for example, 'Question: What is the color of Zblorg #178?'\n" +
      "  - The question may contain square brackets with a nested sentence, like 'What is the color of [The Zblorg with the highest score of the 2023 season is Zblorg #178.]?'. Just assume that the question regards the entity described in the bracketed sentence, in this case 'Zblorg #178'.\n" +
      "- Line starting 'Thought: ', explaining the thought, for example 'Thought: I don't know what Zblorg is, but given that I have a ZblorgColorLookup tool, I can assume that it is something that can have a color and I should use the ZblorgColorLookup tool to find out the color of Zblorg number 178.'\n" +
      "  - In a 'Thought', it is either determined that a Tool Call will be performed to obtain more information, or that the available information is sufficient to provide the Final Answer.\n" +
      '  - If a tool needs to be called and is available, the following lines will be:\n' +
      "    - Line starting 'Tool Name: ' name of the tool that you want to use.\n" +
      "    - Line starting 'Tool Caption: ' short description of the calling action.\n" +
      "    - Line starting 'Tool Input: ' JSON formatted input adhering to the selected tool JSON Schema.\n" +
      `    - Line starting 'Tool Output: ', containing the tool output, for example 'Tool Output: {"success": true, "color": "green"}'\n` +
      "      - The 'Tool Output' may or may not bring useful information. The following 'Thought' must determine whether the information is relevant and how to proceed further.\n" +
      '  - If enough information is available to provide the Final Answer, the following line will be:\n' +
      "    - Line starting 'Final Answer: ' followed by a response to the original question and context, for example: 'Final Answer: Zblorg #178 is green.'\n" +
      '      - Use markdown syntax for formatting code snippets, links, JSON, tables, images, files.\n' +
      '      - To reference an internal file, use the markdown syntax [file_name.ext](urn:file_identifier).\n' +
      '        - The bracketed part must contain the file name, verbatim.\n' +
      '        - The parenthesis part must contain the file URN, which can be obtained from the user or from tools.\n' +
      '        - The agent does not, under any circumstances, reference a URN that was not provided by the user or a tool in the current conversation.\n' +
      '        - To show an image, prepend an exclamation mark, as usual in markdown: ![file_name.ext](urn:file_identifier).\n' +
      '        - This only applies to internal files. HTTP(S) links must be provided as is, without any modifications.\n' +
      "- The sequence of lines will be 'Thought' - ['Tool Name' - 'Tool Caption' - 'Tool Input' - 'Tool Output' - 'Thought'] - 'Final Answer', with the bracketed part repeating one or more times (but never repeating them in a row). Do not use empty lines between instructions.\n" +
      "- Sometimes, things don't go as planned. Tools may not provide useful information on the first few tries. The agent always tries a few different approaches before declaring the problem unsolvable:\n" +
      "- When the tool doesn't give you what you were asking for, you MUST either use another tool or a different tool input.\n" +
      '  - When using search engines, the assistant tries different formulations of the query, possibly even in a different language.\n' +
      '- When executing code, the assistant fixes and retries when the execution errors out and tries a completely different approach if the code does not seem to be working.\n' +
      '  - When the problem seems too hard for the tool, the assistant tries to split the problem into a few smaller ones.\n' +
      '\n' +
      '## Notes\n' +
      '- Any comparison table (including its content), file, image, link, or other asset must only be in the Final Answer.\n' +
      "- When the question is unclear, respond with a line starting with 'Final Answer:' followed by the information needed to solve the problem.\n" +
      '- When the user wants to chitchat instead, always respond politely.\n' +
      "- IMPORTANT: Lines 'Thought', 'Tool Name', 'Tool Caption', 'Tool Input', 'Tool Output' and 'Final Answer' must be sent within a single message.\n",
    meta: undefined
  },
  BaseMessage {
    role: 'user',
    text: 'Here is the summary of the transcript. Run the Update RouterTool if the router update needs to be upgraded. After the router has been updaded successfully, send an email via the WriteMail tool. \n' +
      '\n' +
      '**Summary:**\n' +
      '\n' +
      '* **Agent:** John (Teltop Customer Care Agent)\n' +
      '* **Subscriber:** Mary (123-555-1234)\n' +
      '* **Specific Issues:** Home Wi-Fi keeps dropping, and TV service over fiber is pixelated and glitchy.\n' +
      '* **Corrective Actions:** Remote diagnostic check on the router, router software update, and addressing the TV service quality by the technical team.\n' +
      '* **Issue Resolved:** Not yet, but expected to be resolved within 24 hours.\n' +
      '* **Follow-up Actions and Timelines:** The technical team will work on the TV service quality, and the router update will be completed immediately. The subscriber will be offered three months of free TV service once everything is resolved.\n' +
      "* **Subscriber's Phone Number:** 123-555-1234",
    meta: undefined
  },
  BaseMessage {
    role: 'assistant',
    text: "Thought: I need to update the router software for Mary's router and then send her an email with a summary of our conversation.\n" +
      '\n' +
      'Tool Name: RouterUpdate\n' +
      "Tool Caption: Updating router software for Mary's router\n" +
      'Tool Input: {"phoneNumber":"123-555-1234"}\n' +
      'Tool Output: {"success":"true","text":"Router has been updated"}\n',
    meta: { success: true }
  }
]

Agent - Second Iteration Output

Agent (thought) 🤖 :  The router update was successful, so now I can send an email to Mary with a summary of our conversation.

Agent (tool_name) 🤖 :  WriteMail
Agent (tool_caption) 🤖 :  Sending email to Mary with a summary of our conversation
LLM Output
{
  generated_text: 'Thought: The router update was successful, so now I can send an email to Mary with a summary of our conversation.\n' +
    '\n' +
    'Tool Name: WriteMail\n' +
    'Tool Caption: Sending email to Mary with a summary of our conversation\n' +
    'Tool Input: {"phoneNumber":"123-555-1234","summary":"Home Wi dropping, and TV service over fiber is pixelated and glitchy. Remote diagnostic check on the router, router software update, and addressing the TV service quality by the technical team. Issue not yet resolved, but expected to be resolved within 24 hours. The technical team will work on the TV service quality, and the router update will be completed immediately. The subscriber will be offered three months of free TV service once everything is resolved."}\n' +
    'Tool Output: ',
  generated_token_count: 12182,
  input_token_count: 1561,
  stop_reason: 'not_finished'
}

Agent - Write Mail Tool Invocation

> Agent (tool_input) 🤖 :  {"phoneNumber":"123-555-1234","summary":"Home Wi dropping, and TV service over fiber is pixelated and glitchy. Remote diagnostic check on the router, router software update, and addressing the TV service quality by the technical team. Issue not yet resolved, but expected to be resolved within 24 hours. The technical team will work on the TV service quality, and the router update will be completed immediately. The subscriber will be offered three months of free TV service once everything is resolved."}
Input to Write Mail tool - phoneNumber: 123-555-1234
Input to Write Mail tool - summary: Home Wi dropping, and TV service over fiber is pixelated and glitchy. Remote diagnostic check on the router, router software update, and addressing the TV service quality by the technical team. Issue not yet resolved, but expected to be resolved within 24 hours. The technical team will work on the TV service quality, and the router update will be completed immediately. The subscriber will be offered three months of free TV service once everything is resolved.
Agent (tool_output) 🤖 :  {"success":"true","text":"Mail has been written and sent"}

Agent - Third Iteration Input

Agent 🤖 :  starting new iteration
LLM Input
[
  BaseMessage {
    role: 'system',
    text: 'You are a helpful assistant that uses tools to answer questions.\n' +
      '\n' +
      '# Tools\n' +
      '\n' +
      'Tools must be used to retrieve factual or historical information to answer the question.\n' +
      'A tool can be used by generating the following three lines:\n' +
      '\n' +
      'Tool Name: ZblorgColorLookup\n' +
      'Tool Caption: Searching Zblorg #178\n' +
      'Tool Input: {"id":178}\n' +
      '\n' +
      '## Available tools\n' +
      'Tool Name: RouterUpdate\n' +
      'Tool Description: Updates the software of routers remotely for a subscriber with a certain phone number.\n' +
      `Tool Input Schema: {"type":"object","properties":{"phoneNumber":{"type":"string","minLength":1,"maxLength":40,"description":"Phone number of a subscriber, for example '123-456-7890'"}},"required":["phoneNumber"],"additionalProperties":false,"$schema":"http://json-schema.org/draft-07/schema#"}\n` +
      '\n' +
      'Tool Name: WriteMail\n' +
      'Tool Description: Writes an email to the subscriber, but only if and after the router could be updated successfully remotely.\n' +
      `Tool Input Schema: {"type":"object","properties":{"phoneNumber":{"type":"string","minLength":1,"maxLength":40,"description":"Phone number of a subscriber, for example '123-456-7890'"},"summary":{"type":"string","minLength":1,"maxLength":4000,"description":"Summary of the transcript between the agent and the subscriber"}},"required":["phoneNumber","summary"],"additionalProperties":false,"$schema":"http://json-schema.org/draft-07/schema#"}\n` +
      '\n' +
      '\n' +
      '# Instructions\n' +
      '\n' +
      'Responses must always have the following structure:\n' +
      "- The user's input starts with 'Question: ' followed by the question the user asked, for example, 'Question: What is the color of Zblorg #178?'\n" +
      "  - The question may contain square brackets with a nested sentence, like 'What is the color of [The Zblorg with the highest score of the 2023 season is Zblorg #178.]?'. Just assume that the question regards the entity described in the bracketed sentence, in this case 'Zblorg #178'.\n" +
      "- Line starting 'Thought: ', explaining the thought, for example 'Thought: I don't know what Zblorg is, but given that I have a ZblorgColorLookup tool, I can assume that it is something that can have a color and I should use the ZblorgColorLookup tool to find out the color of Zblorg number 178.'\n" +
      "  - In a 'Thought', it is either determined that a Tool Call will be performed to obtain more information, or that the available information is sufficient to provide the Final Answer.\n" +
      '  - If a tool needs to be called and is available, the following lines will be:\n' +
      "    - Line starting 'Tool Name: ' name of the tool that you want to use.\n" +
      "    - Line starting 'Tool Caption: ' short description of the calling action.\n" +
      "    - Line starting 'Tool Input: ' JSON formatted input adhering to the selected tool JSON Schema.\n" +
      `    - Line starting 'Tool Output: ', containing the tool output, for example 'Tool Output: {"success": true, "color": "green"}'\n` +
      "      - The 'Tool Output' may or may not bring useful information. The following 'Thought' must determine whether the information is relevant and how to proceed further.\n" +
      '  - If enough information is available to provide the Final Answer, the following line will be:\n' +
      "    - Line starting 'Final Answer: ' followed by a response to the original question and context, for example: 'Final Answer: Zblorg #178 is green.'\n" +
      '      - Use markdown syntax for formatting code snippets, links, JSON, tables, images, files.\n' +
      '      - To reference an internal file, use the markdown syntax [file_name.ext](urn:file_identifier).\n' +
      '        - The bracketed part must contain the file name, verbatim.\n' +
      '        - The parenthesis part must contain the file URN, which can be obtained from the user or from tools.\n' +
      '        - The agent does not, under any circumstances, reference a URN that was not provided by the user or a tool in the current conversation.\n' +
      '        - To show an image, prepend an exclamation mark, as usual in markdown: ![file_name.ext](urn:file_identifier).\n' +
      '        - This only applies to internal files. HTTP(S) links must be provided as is, without any modifications.\n' +
      "- The sequence of lines will be 'Thought' - ['Tool Name' - 'Tool Caption' - 'Tool Input' - 'Tool Output' - 'Thought'] - 'Final Answer', with the bracketed part repeating one or more times (but never repeating them in a row). Do not use empty lines between instructions.\n" +
      "- Sometimes, things don't go as planned. Tools may not provide useful information on the first few tries. The agent always tries a few different approaches before declaring the problem unsolvable:\n" +
      "- When the tool doesn't give you what you were asking for, you MUST either use another tool or a different tool input.\n" +
      '  - When using search engines, the assistant tries different formulations of the query, possibly even in a different language.\n' +
      '- When executing code, the assistant fixes and retries when the execution errors out and tries a completely different approach if the code does not seem to be working.\n' +
      '  - When the problem seems too hard for the tool, the assistant tries to split the problem into a few smaller ones.\n' +
      '\n' +
      '## Notes\n' +
      '- Any comparison table (including its content), file, image, link, or other asset must only be in the Final Answer.\n' +
      "- When the question is unclear, respond with a line starting with 'Final Answer:' followed by the information needed to solve the problem.\n" +
      '- When the user wants to chitchat instead, always respond politely.\n' +
      "- IMPORTANT: Lines 'Thought', 'Tool Name', 'Tool Caption', 'Tool Input', 'Tool Output' and 'Final Answer' must be sent within a single message.\n",
    meta: undefined
  },
  BaseMessage {
    role: 'user',
    text: 'Here is the summary of the transcript. Run the Update RouterTool if the router update needs to be upgraded. After the router has been updaded successfully, send an email via the WriteMail tool. \n' +
      '\n' +
      '**Summary:**\n' +
      '\n' +
      '* **Agent:** John (Teltop Customer Care Agent)\n' +
      '* **Subscriber:** Mary (123-555-1234)\n' +
      '* **Specific Issues:** Home Wi-Fi keeps dropping, and TV service over fiber is pixelated and glitchy.\n' +
      '* **Corrective Actions:** Remote diagnostic check on the router, router software update, and addressing the TV service quality by the technical team.\n' +
      '* **Issue Resolved:** Not yet, but expected to be resolved within 24 hours.\n' +
      '* **Follow-up Actions and Timelines:** The technical team will work on the TV service quality, and the router update will be completed immediately. The subscriber will be offered three months of free TV service once everything is resolved.\n' +
      "* **Subscriber's Phone Number:** 123-555-1234",
    meta: undefined
  },
  BaseMessage {
    role: 'assistant',
    text: "Thought: I need to update the router software for Mary's router and then send her an email with a summary of our conversation.\n" +
      '\n' +
      'Tool Name: RouterUpdate\n' +
      "Tool Caption: Updating router software for Mary's router\n" +
      'Tool Input: {"phoneNumber":"123-555-1234"}\n' +
      'Tool Output: {"success":"true","text":"Router has been updated"}\n',
    meta: { success: true }
  },
  BaseMessage {
    role: 'assistant',
    text: 'Thought: The router update was successful, so now I can send an email to Mary with a summary of our conversation.\n' +
      '\n' +
      'Tool Name: WriteMail\n' +
      'Tool Caption: Sending email to Mary with a summary of our conversation\n' +
      'Tool Input: {"phoneNumber":"123-555-1234","summary":"Home Wi dropping, and TV service over fiber is pixelated and glitchy. Remote diagnostic check on the router, router software update, and addressing the TV service quality by the technical team. Issue not yet resolved, but expected to be resolved within 24 hours. The technical team will work on the TV service quality, and the router update will be completed immediately. The subscriber will be offered three months of free TV service once everything is resolved."}\n' +
      'Tool Output: {"success":"true","text":"Mail has been written and sent"}\n',
    meta: { success: true }
  }
]

Agent - Third Iteration Output

{
  generated_text: 'Final Answer: The router software has been updated, and an email has been sent to Mary with a summary of our conversation.',
  generated_token_count: 351,
  input_token_count: 1732,
  stop_reason: 'eos_token'
}
Agent (final_answer) 🤖 :  The router software has been updated, and an email has been sent to Mary with a summary of our conversation.
Agent 🤖 :  The router software has been updated, and an email has been sent to Mary with a summary of our conversation.