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Hubs client does not load (blank white screen) on iOS 10 #348

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cvan opened this issue May 2, 2018 · 4 comments
Closed

Hubs client does not load (blank white screen) on iOS 10 #348

cvan opened this issue May 2, 2018 · 4 comments
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@cvan
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cvan commented May 2, 2018

Loading https://hubs.mozilla.com/0fncia46zw5/tasty-spectacular-meetup on an iPhone 7 running iOS 10.3.2 results in a blank screen (in both Safari and Chrome):

image

I assume it fails on navigator.mediaDevices.getUserMedia or invoking WebRTC. I don't see any errors in Sentry. Any idea what's up?

@InfiniteLee
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@cvan Loads fine for me on iPhoneX iOS 11. Have you tried updating to 11?

@cvan
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cvan commented May 9, 2018

@cvan Loads fine for me on iPhoneX iOS 11. Have you tried updating to 11?

this from a friend's phone. he refuses to update to iOS 11, in fear of slowing down his iPhone 7. do we have any stats of User-Agents? usage numbers of Safari on iOS, Chrome/Firefox on Android? if I understood correctly, the telemetry @gfodor has added does not include this level of granularity (to reduce scope of data collection and any PII). any ideas?

@InfiniteLee
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InfiniteLee commented May 11, 2018

Reproduced on an iPad running iOS 10.0.2. Saw this error in web inspector console:

[Error] TypeError: Object.values is not a function. (In 'Object.values(h.dialogTypes)', 'Object.values' is undefined)

screen shot 2018-05-11 at 2 49 26 pm

@robertlong
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WebRTC is not supported on iOS 10. Unfortunately I'm not sure we can support it.

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