Reporting Bugs

If you think you've found a bug in the software, please first check the FAQ, the Troubleshooting page and the forums to see if there is a known solution or workaround or if other people are having the same problem.

If you don't find anything there, our bug tracking system is located at https://bugs.launchpad.net/mixxx. First try a few searches on various keywords related to the problem to see if it's already been reported and what the current status is. If you find one or more that relate, click change on "This bug doesn't affect me" to "vote" for the bug (you may need to sign in to see this.)

If no existing bugs cover your issue, please gather the following information:

Operating system (Windows, Linux, OSX, etc.) and version
CPU architecture (Athlon, Core 2 Duo, Celeron, Pentium II, etc.) and speed (in MHz or GHz)
Your video and sound hardware (Brands, models, options, etc.)
Steps to reproduce the problem
Information logs

Much of the system information can be gathered from System Information in Windows (found under Control Panel->Administrative Tools->Computer Management->System Information,) and with the commands uname -a and lspci -v on Linux.

Gathering logs

Copy the following information and paste it into your bug report (or add it as an attachment)

Linux

Most recent console output at the time of the error (About 50 lines or so.)
back traces from gdb is also extremely helpful. To capture one you need to install the gdb package (GNU Debugger), then from a console window run: gdb --eval-command=run mixxxReproduce the crash mixxx and then type bt at the (gdb) prompt and copy the lines from your terminal and paste them into the bug report.

Mac OSX

Most recent console output at the time of the error (About 50 lines or so.)

Windows

Mixxx.log, which can be found in the program folder (Typically C:\Program Files\Mixxx)

Windows event logs
1. Go to Control Panel -> Administrative Tools -> Event Viewer
2. Click Application Log and System Log. Make note of what the most recent event is in both.
3. Start Mixxx, make it give the error
4. Refresh the display of both logs (F5 key) and look at any new events logged (double click them.)
5. Click the Copy button (looks like two pieces of paper)
6. Paste the text into your bug report (do this for each new event logged since you started the program.)

Windows error reporting (if it comes up)
1. Click Send
2. Click View Details
3. Save the files to a folder of your choice
4. Attach the files WERxxxx.tmp.appcompat.txt and WERxxxx.tmp.version.txt to your bug report. (xxxx is some number.) Do not include the .dmp file! (You can just delete that since it's very large.)