diff --git a/src/dfcx_scrapi/builders/intents.py b/src/dfcx_scrapi/builders/intents.py
index 124dbe05..0a99f3bc 100644
--- a/src/dfcx_scrapi/builders/intents.py
+++ b/src/dfcx_scrapi/builders/intents.py
@@ -60,6 +60,7 @@ def _include_spaces_to_phrase(self, phrase: List[str], annots: List[str]):
             A list of strings that represents
               parameter_id of each part in phrase.
         """
+        chars_to_ignore_at_beginning = ["'", ",", ".", "?", "!"]
         i = 0
         while True:
             p_curr, a_curr = phrase[i], annots[i]
@@ -73,7 +74,13 @@ def _include_spaces_to_phrase(self, phrase: List[str], annots: List[str]):
                 annots.insert(i+1, "")
                 i += 2
             elif a_curr and not a_next:
-                phrase[i+1] = " " + p_next
+                flag = any(
+                    ch
+                    for ch in chars_to_ignore_at_beginning
+                    if p_next.startswith(ch)
+                )
+                if not flag:
+                    phrase[i+1] = " " + p_next
                 i += 1
             elif not a_curr and a_next:
                 phrase[i] = p_curr + " "
diff --git a/src/dfcx_scrapi/core/transition_route_groups.py b/src/dfcx_scrapi/core/transition_route_groups.py
index 0d9990c9..96e6343e 100644
--- a/src/dfcx_scrapi/core/transition_route_groups.py
+++ b/src/dfcx_scrapi/core/transition_route_groups.py
@@ -320,9 +320,11 @@ def route_groups_to_dataframe(
                 temp_dict.update({"route_group_name": route_group.display_name})
 
                 if route.target_page:
-                    temp_dict.update(
-                        {"target_page": all_pages_map[route.target_page]}
-                    )
+                    t_p = all_pages_map.get(route.target_page)
+                    if not t_p:
+                        t_p = str(route.target_page).rsplit("/", maxsplit=1)[-1]
+
+                    temp_dict.update({"target_page": t_p})
 
                 if route.intent:
                     temp_dict.update({"intent": intents_map[route.intent]})
diff --git a/src/dfcx_scrapi/tools/webhook_util.py b/src/dfcx_scrapi/tools/webhook_util.py
index 6bddb296..197a93c8 100644
--- a/src/dfcx_scrapi/tools/webhook_util.py
+++ b/src/dfcx_scrapi/tools/webhook_util.py
@@ -74,7 +74,9 @@ def build_session_info(parameters):
         return session_info
 
     @staticmethod
-    def build_response(response_text=None, page_info=None, session_info=None):
+    def build_response(
+        response_text=None, page_info=None, session_info=None, append=False
+    ):
         """Builds a Response object for Dialogflow CX.
 
         Provides the JSON object structure expected by DFCX for the Response
@@ -85,12 +87,16 @@ def build_response(response_text=None, page_info=None, session_info=None):
           response_text: The text response to be displayed to the user. Can
             also be empty string if no response to the user is required.
           page_info: (Optional) The JSON object returned by build_page_info()
-          session_info: (Optiona) The JSON object returned by
+          session_info: (Optional) The JSON object returned by
             build_session_info()
+          append: (Optional) Whether messages will append or replace to
+            the list of messages waiting to be sent to the user. If append
+            set to False it will replace the messages.
         """
+        action = 'APPEND' if append else 'REPLACE'
         if response_text:
             response_object = {
-                'mergeBehavior': 'REPLACE',
+                'mergeBehavior': action,
                 'messages': [
                     {
                         'text': {