[RISK] We must offer UX consulting to entice user adoption

[JennyRichards-Flexion]

Title

We must offer UX consulting to entice user adoption

Description

We can’t offer UX consulting that matches the scale at which we can offer the form-builder. While we allow our customers to indefinitely outsource accessibility, good design, a consistent interface across forms, high performance across devices and internet connection quality, usage of the latest USWDS, etc… at scale, we cannot deliver a well-thought-out form. We can always point folks to 18F and CoE for consulting. Ideally we can entice a community of high-quality UX vendors to gain familiarity with our product and get the usage of the product into procurement requirements (this is similar to how Login works, we don’t provide the engineers that customers need to actually implement Login).

Source: 10x Forms Platform One Pager

Category

• Timeline
• Resource
• Environment
• Customer/Partner
• Regulatory or compliance
• Financial (cost/revenue)
• Regulatory or compliance
• Something else? Please suggest a category.

Potential Impact (1 - 10)

A quantitative rating of the potential impact on the project if the risk should materialize. Impact in a Risk Register should be scored on a scale of 1 – 10 with 10 being the highest impact.

Probability (1 - 10)

The likelihood that the risk will occur at some point in the duration of the project. This should be quantitative like Potential Impact not qualitative (high, medium or low). If you use qualitative measures you cannot calculate a Risk Score, which is done by multiplying Probability and Impact and you can easily convert a number to a descriptor e.g. 1-3 = “Low”, 4-6 = “Medium” and 7-10 = “High”.

Risk Score (Impact x Probability)

Likely Outcome

The likely consequence or impact of the risk if it materializes.

Prevention and Mitigation

Action plan to prevent a given risk from occurring, or contingency plans if the risk occurs.