[$250] IOS - BA - App freezes and black camera preview displayed while going through Onfido flow

[IuliiaHerets]

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Version Number: 9.0.40.1
Reproducible in staging?: Y
Reproducible in production?: Unable to validate in Prod because of Bank Setup
Issue was found when executing this PR: #49464
Issue reported by: Applause Internal Team

Action Performed:

1. Open the app and log in
2. Create a workspace
3. Navigate to workspace settings and enable workflows
4. Select Connect bank account > Connect online with Plaid
5. Enter BA information to trigger Onfido
6. On the Onfido screen tap Start and then Accept
7. Enable camera and a take picture of the front of the ID
8. Submit the image
9. Try taking a picture of the back of the ID

Expected Result:

The camera preview is displayed, user is able to take a picture of the back of the ID

Actual Result:

The app freezes, the camera preview is black. The app eventually crashes when trying going back to the previous screen.
Issue repro on iPhone 13 / iOS 18

Workaround:

Unknown

Platforms:

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

2609.txt

Bug6615380_1727302325772.IMG_9916.mp4

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• Upwork Job URL: https://www.upwork.com/jobs/~021839118874863721780
• Upwork Job ID: 1839118874863721780
• Last Price Increase: 2024-10-03

Issue Owner

Current Issue Owner: @s77rt

[melvin-bot]

Triggered auto assignment to @luacmartins (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @slafortune (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[IuliiaHerets]

We think that this bug might be related to #wave-collect - Release 1

[deetergp]

I'm temporarily removing the blocker label so I can deploy Web-Secure.

[melvin-bot]

Current assignee @luacmartins is eligible for the DeployBlockerCash assigner, not assigning anyone new.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[luacmartins]

Just tested and I was able to go through the flow without issues. I'm gonna remove the blocker label.

It seems like the Onfido sdk might throw an error after many failed attempts to take a photo of a screen (as shown in the video), which might be the cause of the bug seen here. I'll open this to the community to investigate further.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021839118874863721780

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @s77rt (External)

[melvin-bot]

@slafortune, @s77rt, @luacmartins Huh... This is 4 days overdue. Who can take care of this?

[s77rt]

Still looking for proposals

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[slafortune]

I also was not able to recreate this - but there are actually lots of issues that Onfido encounters - here is a list of troubleshooting steps -

I actually think that this can be closed