NetSuite - Can't connect to NetSuite error message appears briefly before connection is done

[lanitochka17]

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!

---

Version Number: 9.0.23-0
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/4880987&group_by=cases:section_id&group_order=asc&group_id=314239
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause - Internal Team

Action Performed:

1. Navigate to Accounting
2. Click on the connect button next to NetSuite
3. Enter correct the NetSuite tokens> Confirm

Expected Result:

There should be no error message since the connection is successfully established

Actual Result:

"Can't connect to NetSuite" error message appears briefly before connection is successfully established

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Screen_Recording_20240822_125837_Chrome.mp4

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @jliexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @dangrous (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[lanitochka17]

Production:

Screen_Recording_20240822_130013_Chrome.mp4

[brunovjk]

It seems related to our PR, investigating.

[dangrous]

yeah seems like it. Is verified false by default? Maybe it's flashing if the verification is taking longer than expected.

[brunovjk]

I believe this issue is related. Maybe the PR will fix it as well, @dangrous can you test it? I don't have valid credentials.

[dangrous]

struggling to test on dev, can't make it connect at all, so I can't test the PR... looking for a volunteer to help us out!

[arosiclair]

This is just a dupe of #44148 closing it out