Netsuite - Stuck in 'Initializing connection to NetSuite' when Reuse existing connection

[lanitochka17]

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Version Number: 9.0.8-1
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Issue found when executing PR #45375

Action Performed:

Precondition: User already has workspace with NetSuit connected

1. Create a new workspace (or use another if already exist)
2. Enable Accounting in More features
3. Choose Accounting > NetSuit
4. Click Connect > Reuse existing connection
5. Choose workspace mentioned in precondition

Expected Result:

Connection established. Sync is done

Actual Result:

Connection stuck in status 'Initializing connection to NetSuite'

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

bandicam.2024-07-17.15-29-02-389.mp4

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[melvin-bot]

Triggered auto assignment to @stitesExpensify (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[yuwenmemon]

This feature is behind a beta so not a blocker.

[yuwenmemon]

Able to reproduce. Taking a look soon.

[yuwenmemon]

This is on prod, closing!