Wallet - Wallet cannot be enabled after Onfido identify

[lanitochka17]

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Version Number: 1.4.83-0
Reproducible in staging?: Y
Reproducible in production?: Unable to check
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Issue found when executing PR #42589

Action Performed:

1. Login to ND
2. GO to Account Settings > Wallet > enable
3. Proceed the flow with name Alberta Charleson
4. Complete Onfido identification

Expected Result:

Bank account added. No message about impossibility of enabling wallet

Actual Result:

Bank account added. Message 'Unfortunately your wallet cannot be enabled at this time. Please chat with Concierge for further assistance.' is displayed under wallet balance

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6512180_1718296305520.wallet_1.mp4

Bug6512180_1718296305542.wallet_2.mp4

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[melvin-bot]

Triggered auto assignment to @puneetlath (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[lanitochka17]

@puneetlath FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[puneetlath]

Seems like likely just a one-off because we fail if Onfido takes more than 6 seconds to respond. Asked for a re-test.

[kavimuru]

@puneetlath tester able to reproduce with new account [email protected]

WLT_2.mp4

WLT_1.mp4

[NikkiWines]

Demoting per this discussion

[melvin-bot]

@puneetlath Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[puneetlath]

@lanitochka17 are you still seeing this every time you attempt to set up a bank account?

[lanitochka17]

Issue is reproducible
Reproducible all time

bandicam.2024-06-19.17-50-07-608.1.mp4

[puneetlath]

@MariaHCD @nkuoch would y'all happen to have any idea why this might happen when @lanitochka17 is testing with the test bank account? When I tried with my own real bank account it worked fine.

[MariaHCD]

We currently do not support creating test wallets (i.e. wallets set up with a test bank account or with the Alberta Charleson test details).

Test wallets will be supported as part of https://github.com/Expensify/Expensify/issues/364990 but it's currently not a top priority.

[puneetlath]

Ah ok. So if I understand correctly @MariaHCD. Then what @lanitochka17 is experiencing is expected. Is that right?

[MariaHCD]

Yes, this is expected for now 👍🏼

[puneetlath]

Ok I'm going to close then. @lanitochka17 can you update whatever documentation is needed on your side to account for this?