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Statistics #13

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Scarsz opened this issue Jul 20, 2018 · 2 comments

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Scarsz commented Jul 20, 2018 •

edited

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Average time until first response
Average time between responses
Average time until tickets get resolved
Most active members (most messages)
Tickets per day

Scarsz added the enhancement label

rumplepusscat commented Jul 20, 2018 •

edited

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Most active member of Support team/in support role
Number of support tickets in past 7 days (and compared with 7 days before that)

burturt commented Nov 13, 2018

Percentage of tickets closed by the ticket author (not support role)
Percentage of tickets that used voice channel at any point (spawned and someone joined)

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