Bot is not replying in comment capture

[arveenkumar55]

Today i made new account on production and found this issue.

1. login
2. go to comment capture
3. fill data and post on facebook
4. user commented on post but bot doesn't reply to post
   

it should reply to user comment.

[arveenkumar55]

This feature can't be tested on staging. we can test this feature on Production.

[jekram]

@sojharo How did we tested during development?

[sojharo]

@AnishaChhatwani had tested it and she tested it on production. The reason is that facebook is not sending messages and events on test apps now.

[jekram]

But @arveenkumar55 reported the problem on Production. Was @arveenkumar55 test not valid?

[AnishaChhatwani]

I tested this from my page and it worked perfectly. I then tested it from @bjafri5's page but it didn't work. I then looked at the papertrail logs and found that it was happening because our app does not have 'read_page_mailboxes' permission. We had previously applied for this permission and successfully received this permission as well. But now, that permissions has expired. I discussed this @sojharo and he is going to apply for 'read_page_mailboxes' permission.

Papertrail logs

[jekram]

@AnishaChhatwani what is the update on this? why are we not working on the task that is blocking other tasks?

[AnishaChhatwani]

As I have commented above, we need to get permission from facebook. This task is blocked because of that only. There is no issue in the code

[jekram]

@AnishaChhatwani what is the task # that this code is blocked for

[AnishaChhatwani]

This is basically the same issue as #4765. I think we can close this issue