[BUG] Ultrawide Resolution Fix

[mineminemine]

So this is in regards to those that have their scanner crashing on them while scanning. I've been trying to debug this problem for awhile now and seemed to have finally found the culprit behind the crashing.
Note: this likely only applies to those that have monitors that are not in the 16;9 ratio, like my ultrawide monitor that is in 21:9.
Note2: I use the term 'compressed' and 'uncompressed' here, but it's likely not the right term, hopefully you get the idea..

The problem:

• On an ultrawide screen (unsure if specific to ultrawide), the UI is slightly compressed for easier access.
• If you've been playing the game in ultrawide resolution, then the game will compress the UI for you.
• Going from ultrawide to the standard 16:9 resolution doesn't change the UI from compressed to uncompressed (see examples below).
• Thus, when you use the scanner, it assumes that the UI is in the uncompressed state which then leads to the scanner crashing.

The fix:

• First set your game to the desired 1280x720 any acceptable non-ultrawide resolution then completely close the game.
• Now start the game back up again, the UI should be in the uncompressed state.
• The scanner should now work correctly and scan everything.

Example images below:

Wrong UI for scanning, the UI is compressed

Correct UI for scanning, the UI is not compressed

[Andrewthe13th]

Wow. You actually figured out the resizing issue. It for sure affects my screen since I use my ultrawide. I just never noticed it too much since i don't really play the game too much in full screen. I will update the start up rules to mention this. Thanks for your help with the troubling issue.

[Fradgaxd]

I still have a issue with it crashing :) I got only 1 24 inch 16:9 monitor. I set the game to 1280x720 windowed exit the game, launch the tool start the game (now in windowed 1280x720) but it wont scan at all. Same issue on both Windows 11 and Windows 10 to so its not the OS atleast

[Andrewthe13th]

I should try my scanner on my spare screen. I think 21 inch 720p. Could be dpi issue or other issue I can't see on my ultra wide.

[CamiloZamora21]

I play on a 27'' 1080p monitor (idk if frequency matters but 144hz) and it also keeps crashing even after trying this t.t. Windows 10 also. If that's relevant, AMD GPU.

[mineminemine]

@Andrewthe13th Maybe add a setting screen that allows the users to see whether the snapshots taken by the scanner is correct on their side? Or add an advanced settings that allow the users to edit the position offsets would help?

[ArnoldsK]

This worked! Also had to open it via the launcher, not steam. The borderless mode made it crash, too.

[Zerawan2042]

Works for me

[Cupcak3]

Wow. You actually figured out the resizing issue. It for sure affects my screen since I use my ultrawide. I just never noticed it too much since i don't really play the game too much in full screen. I will update the start up rules to mention this. Thanks for your help with the troubling issue.

I'm working on a solution that should address the problem with a compressed UI. It should work for all 16:9 resolutions, compressed UI or not, but I don't have any ultrawide resolutions in Genshin so there's not much I can do to induce the compressed UI.

[aingerusanchez]

I have a 34" ultrawide monitor (21:9) and the instructions worked for me (in my case 1920x1200 windowed) but only after closing and relaunching the game.

[Vadorequest]

I ran into this, too.

I was playing on my TV, but even after disconnecting it, using 1920*1080, 1200*720, and restarting the game every time, it always crashes after clicking on 4-6 weapons.

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Edit: Using https://github.com/akrios-d/AkashaScanner helped me fix this issue.